Subject: RE: Installation manual 161774909 - - Mercury King Bed - 180x200 cms FW: [#2263794] - Conversation with JCS
From: Subhash Jangir <[email-masked]>
To: Radhika Jawle <[email-masked]>
Cc: Javeed Khan <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Arivazhagan Ramanathan <[email-masked]>, Niren Dsouza <[email-masked]>
Date: Mon, 22 Mar 2021 12:34:11 +0000

Dear Radhika,

PFA

Regards,
Peter. A

From: Radhika Jawle <[email-masked]>
Sent: Monday, March 22, 2021 3:45 PM
To: Subhash Jangir <[email-masked]>
Cc: Javeed Khan <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Arivazhagan Ramanathan <[email-masked]>; Niren Dsouza <[email-masked]>
Subject: RE: Installation manual 161774909 - - Mercury King Bed - 180x200 cms FW: [#2263794] - Conversation with JCS
Importance: High

Hi @Subhash Jangir<mailto:[email-masked]>,

Please share the installation manual.

Thanks & Regards,

From: Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 22, 2021 2:24 PM
To: Subhash Jangir <[email-masked]<mailto:[email-masked]>>
Cc: Javeed Khan <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Arivazhagan Ramanathan <[email-masked]<mailto:[email-masked]>>
Subject: Installation manual 161774909 - - Mercury King Bed - 180x200 cms FW: [#2263794] - Conversation with JCS

Hi @Subhash Jangir<mailto:[email-masked]>,

Kindly share the installation manual 161774909 - - Mercury King Bed - 180x200 cms ASAP,
Thanks & Regards,

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 20, 2021 5:19 PM
To: Subhash Jangir <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2263794] - Conversation with JCS

External email sender, please take precaution.
Hi Team,

order no :  9641893850
Item :  161774909 - - Mercury King Bed - 180x200 cms
Cx Email : Sure. [email-masked]<mailto:[email-masked]>
Kindly provide the installation manual to the customer.

Please take a look at ticket #2263794<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2263794&data=04%7C01%7Csubhash.jangir%40landmarkgroup.com%7Cab7162a0e2ec4e57e49608d8ed27fe2a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637520103307763520%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=n9LM3BW2eTwy6jQCTJJ52Dxp%2BU2v4%2ByIz%2BqZeh3p0c8%3D&reserved=0> raised by JCS ().
Thanks & Regards
The Support Team
On Wed, 17 Mar at 9:34 PM , JCS <> wrote:
JCS
[https://images.freshchat.com/30x30/fresh-chat-names/img/pizza.png]
Hi
08:49 PM, 17th Mar
New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
Thank you for contacting HomeBox. Please reply with a number corresponding to the reason you are calling us for:

1 for help placing a new order
2 for questions about a product
3 for Order Status or Delivery Related questions
4 for questions about returns or refund
5 to cancel an order
6 for complaints or questions about warranty
7 to find a store near you
08:50 PM, 17th Mar
JCS
[https://images.freshchat.com/30x30/fresh-chat-names/img/pizza.png]
2
08:50 PM, 17th Mar
New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
Thank you for your message. Our team is currently assisting other customers. We will get back to you shortly. Expected wait time for your response is 21. Thank you for your patience.
08:51 PM, 17th Mar
New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
In the mean time please give us more details about your question. If you are contacting us for an existing order, please give us your order number and what is your question.

If you are contacting us about placing a new order, please let us know the question, and the name of the product you want to contact us for.
08:51 PM, 17th Mar
JCS
[https://images.freshchat.com/30x30/fresh-chat-names/img/pizza.png]
I've bought a bed but the instructions weren't included on the box.
08:52 PM, 17th Mar
JCS
[https://images.freshchat.com/30x30/fresh-chat-names/img/pizza.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_9cda6046f82b0f004aff22c3f8c3e134a53c098d805298d0aea5b2c01c59acaf/img_1616000000334.jpeg]
This is all I've received, but nothing else
08:53 PM, 17th Mar
JCS
[https://images.freshchat.com/30x30/fresh-chat-names/img/pizza.png]
Can u send me a copy of the assembly instructions?
08:53 PM, 17th Mar
Amir
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5b6d1b8a1fd6cbea014edc7ac2134f9676a121391fa7f76d57ef5d7e59229294/img_1610794723804.png]
Hi  .Thank you for choosing HomeBox. My name is Amir .
08:58 PM, 17th Mar
Amir
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5b6d1b8a1fd6cbea014edc7ac2134f9676a121391fa7f76d57ef5d7e59229294/img_1610794723804.png]
Could you please share your order number so that I can assist you further?
08:58 PM, 17th Mar
JCS
[https://images.freshchat.com/30x30/fresh-chat-names/img/pizza.png]
Sure
08:59 PM, 17th Mar
JCS
[https://images.freshchat.com/30x30/fresh-chat-names/img/pizza.png]
9641893850
08:59 PM, 17th Mar
Amir
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5b6d1b8a1fd6cbea014edc7ac2134f9676a121391fa7f76d57ef5d7e59229294/img_1610794723804.png]
Please allow me a moment and I will check on this for you.
09:01 PM, 17th Mar
JCS
[https://images.freshchat.com/30x30/fresh-chat-names/img/pizza.png]
Thank you
09:04 PM, 17th Mar
Amir
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5b6d1b8a1fd6cbea014edc7ac2134f9676a121391fa7f76d57ef5d7e59229294/img_1610794723804.png]
Could you please confirm the delivery team didn't do the necessary installation and assembly of the product.
09:08 PM, 17th Mar
JCS
[https://images.freshchat.com/30x30/fresh-chat-names/img/pizza.png]
I've asked them to leave the boxes since I couldn't stay.
09:09 PM, 17th Mar
JCS
[https://images.freshchat.com/30x30/fresh-chat-names/img/pizza.png]
They've mentioned the instructions were on the box
09:09 PM, 17th Mar
Amir
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5b6d1b8a1fd6cbea014edc7ac2134f9676a121391fa7f76d57ef5d7e59229294/img_1610794723804.png]
Have you checked is there any other manuals in the box?
09:12 PM, 17th Mar
JCS
[https://images.freshchat.com/30x30/fresh-chat-names/img/pizza.png]
Yes. That's the only page there
09:13 PM, 17th Mar
JCS
[https://images.freshchat.com/30x30/fresh-chat-names/img/pizza.png]
If u have a digital copy that's more than ok
09:13 PM, 17th Mar
Amir
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5b6d1b8a1fd6cbea014edc7ac2134f9676a121391fa7f76d57ef5d7e59229294/img_1610794723804.png]
I have to check this with the delivery department as the assembly and installation is done by the delivery team itself
09:16 PM, 17th Mar
JCS
[https://images.freshchat.com/30x30/fresh-chat-names/img/pizza.png]
Ok
09:17 PM, 17th Mar
Amir
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5b6d1b8a1fd6cbea014edc7ac2134f9676a121391fa7f76d57ef5d7e59229294/img_1610794723804.png]
Kindly provide us some time,
09:22 PM, 17th Mar
Amir
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5b6d1b8a1fd6cbea014edc7ac2134f9676a121391fa7f76d57ef5d7e59229294/img_1610794723804.png]
Please share your Email address
09:22 PM, 17th Mar
JCS
[https://images.freshchat.com/30x30/fresh-chat-names/img/pizza.png]
Sure. [email-masked]<mailto:[email-masked]>
09:22 PM, 17th Mar
Amir
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5b6d1b8a1fd6cbea014edc7ac2134f9676a121391fa7f76d57ef5d7e59229294/img_1610794723804.png]
Thank you
09:26 PM, 17th Mar
Amir
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5b6d1b8a1fd6cbea014edc7ac2134f9676a121391fa7f76d57ef5d7e59229294/img_1610794723804.png]
We will update you once we receive an update regarding this
09:26 PM, 17th Mar
JCS
[https://images.freshchat.com/30x30/fresh-chat-names/img/pizza.png]
Ok. Thanks
09:28 PM, 17th Mar
Amir
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5b6d1b8a1fd6cbea014edc7ac2134f9676a121391fa7f76d57ef5d7e59229294/img_1610794723804.png]
Is there anything else I can assist you with today?
09:29 PM, 17th Mar
JCS
[https://images.freshchat.com/30x30/fresh-chat-names/img/pizza.png]
No, that's all. Thanks.
09:33 PM, 17th Mar
Amir
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5b6d1b8a1fd6cbea014edc7ac2134f9676a121391fa7f76d57ef5d7e59229294/img_1610794723804.png]
Please feel free to come back and chat with us if you have any queries in the future.
Have a wonderful day!
09:33 PM, 17th Mar
View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F463849879547708&data=04%7C01%7Csubhash.jangir%40landmarkgroup.com%7Cab7162a0e2ec4e57e49608d8ed27fe2a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637520103307773469%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=KnWLxelt5AgdDFhvfod8ra7CYi6GvcTRBi7m0pFkeQQ%3D&reserved=0>

2263794:1125156
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