Subject: Free shipping voucher of HH item Order # 9636844248 FW: [#2181925] - Conversation with ?Bannota dallo3a ??????
From: Radhika Jawle <[email-masked]>
To: Murtaza Kutiyanawala <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Faizal Maradeya <[email-masked]>, Niren Dsouza <[email-masked]>
Date: Mon, 22 Mar 2021 12:27:02 +0000

Dear @Murtaza Kutiyanawala<mailto:[email-masked]>,

Customer received the wrong item, return request raised for the same. Now customer wants to place an order again for the product but not ready to pay the delivery charges again.

Please approve to issue the free shipping charges of AED 10, TH – AED11 and validity till 30th April 2021.

Thanks & Regards,

From: Home Box <[email-masked]>
Sent: Monday, March 22, 2021 11:35 AM
To: HomeBox Customercare UAE <[email-masked]>; Radhika Jawle <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>
Subject: Fwd: [#2181925] - Conversation with ?Bannota dallo3a ??????

External email sender, please take precaution.

Hi Team, Cust was delivered an incorrect item.
Has agreed to place a fresh order for the correct item.
Insisting on having the delivery charges refunded. Kindly issue a voucher for the same.
Order : 9636844248
Voucher value : AED 10 Minimum
order value : AED 11
Validity : 1 month
On Wed, 3 Mar at 1:44 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Please take a look at ticket #2181925<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2181925&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C2c1a825cac444e1a466d08d8ed04f870%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637519952887773308%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=6puiGFK6Zh9tH1lAb7jKmvUfwv4Pe2WWenopjfNajjE%3D&reserved=0> raised by ().

Hi Team, Cust was delivered an incorrect item.
Has agreed to place a fresh order for the correct item.
Insisting on having the delivery charges refunded. Kindly issue a voucher for the same.
Order : 9636844248
Voucher value : AED 10 Minimum
order value : AED 11
Validity : 1 month
On Wed, 3 Mar at 1:38 PM , <> wrote:
🍄Bannota dallo3a 💅🏻🍭👠💍👑
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/?.png]
Waiting for that
12:43 PM, 03rd Mar
🍄Bannota dallo3a 💅🏻🍭👠💍👑
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/?.png]
!
12:43 PM, 03rd Mar
Issa
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/I.png]
Could you please share your order number so that I can assist you further?
01:19 PM, 03rd Mar
🍄Bannota dallo3a 💅🏻🍭👠💍👑
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/?.png]
9636844248
01:20 PM, 03rd Mar
Issa
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/I.png]
i will contact my team now and we will arrange a refund for you
01:23 PM, 03rd Mar
Issa
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/I.png]
Is there anything else I can assist you with today?
01:23 PM, 03rd Mar
🍄Bannota dallo3a 💅🏻🍭👠💍👑
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/?.png]
No , just the 15 Derhams for the wiper and 10 derhams for delivery
That's it
01:24 PM, 03rd Mar
Issa
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/I.png]
It was a pleasure to assist you. Thank you for shopping with us.
Have a wonderful day.
01:26 PM, 03rd Mar
View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F456669868938189&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C2c1a825cac444e1a466d08d8ed04f870%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637519952887773308%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=VSfzibGQ3rRTa%2Fwsh0ehjTduu3J%2FOrKS%2FecgF8q3q70%3D&reserved=0>

2181925:1125156
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