Subject: RE: Missing item 9614877209
From: Radhika Jawle <[email-masked]>
To: Sanjana Suresh <[email-masked]>, HomeBox Customercare UAE <[email-masked]>
Cc: Murtaza Kutiyanawala <[email-masked]>, Maryam Yahya <[email-masked]>, Nisha Siddiqui <[email-masked]>, Niren Dsouza <[email-masked]>
Date: Sun, 21 Mar 2021 09:02:16 +0000

Hi @Sanjana Suresh<mailto:[email-masked]>,

Please advise.

Thanks & Regards,

From: Jasim Vali Mohammed Bebal <[email-masked]>
Sent: Saturday, March 20, 2021 6:20 PM
To: Sanjana Suresh <[email-masked]>; Radhika Jawle <[email-masked]>; HomeBox Customercare UAE <[email-masked]>
Cc: Murtaza Kutiyanawala <[email-masked]>; Arivazhagan Ramanathan <[email-masked]>; Maryam Yahya <[email-masked]>; Nisha Siddiqui <[email-masked]>; Niren Dsouza <[email-masked]>
Subject: RE: Missing item 9614877209

Dear Team ,
This is to KYI that we have nil stock for the below mentioned missing item neither we have any item found in WH .
@HomeBox Customercare UAE<mailto:[email-masked]> need to process the refund for the customer missing item & @Sanjana Suresh<mailto:[email-masked]> need to debit it with the courier partner.

[A close up of a sign  Description automatically generated]
Jasim Bebal
 Senior Associate E-commerce
HAPPINESS Every were
  T   :  +971 4 517 5824
  F   :  +971 4 517 5824
  M  :  +971 509706805
  E   :  [email-masked]<mailto:[email-masked]>
  DWC Landmark Group Shed 3
  Al-Makhtoom Airport
  P.O.Box 282028, UAE.
 www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C254a950e7c0442f5c13508d8ebab35fa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637518467858267831%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=JAKz2a9j8rkgpgOlX2eyYamD5pCP5H4H%2BX%2BMkTW3JI4%3D&reserved=0>

From: Jasim Vali Mohammed Bebal
Sent: 20 March 2021 15:47
To: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Radhika Jawle <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Arivazhagan Ramanathan <[email-masked]<mailto:[email-masked]>>; Maryam Yahya <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Subject: RE: Missing item 9614877209

Dear Sanjana ,

As discussed have checked in WH location not found any excess item ,though will arrange the delivery for the missing item as the customer issue have been escalated a lot.
@HomeBox Customercare UAE<mailto:[email-masked]> Kindly inform the customer for the same will be delivered within 2 days .

[A close up of a sign  Description automatically generated]
Jasim Bebal
 Senior Associate E-commerce
HAPPINESS Every were
  T   :  +971 4 517 5824
  F   :  +971 4 517 5824
  M  :  +971 509706805
  E   :  [email-masked]<mailto:[email-masked]>
  DWC Landmark Group Shed 3
  Al-Makhtoom Airport
  P.O.Box 282028, UAE.
 www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C254a950e7c0442f5c13508d8ebab35fa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637518467858267831%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=JAKz2a9j8rkgpgOlX2eyYamD5pCP5H4H%2BX%2BMkTW3JI4%3D&reserved=0>

From: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Sent: 20 March 2021 12:53
To: Radhika Jawle <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Arivazhagan Ramanathan <[email-masked]<mailto:[email-masked]>>; Maryam Yahya <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing item 9614877209

Hi @Jasim Vali Mohammed Bebal<mailto:[email-masked]>,

As discussed, pls reconfirm if the item is in the warehouse.

Thanks and Regards,
Sanjana Suresh
________________________________
From: Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 20, 2021 10:46:46 AM
To: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Arivazhagan Ramanathan <[email-masked]<mailto:[email-masked]>>; Maryam Yahya <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Subject: RE: Missing item 9614877209

Hi @Sanjana Suresh<mailto:[email-masked]>,

If you check the email from @Jasim Vali Mohammed  Bebal<mailto:[email-masked]> its mentioned item is in a separate container itself and has not been delivered to the customer.

Please advise.

Thanks & Regards,

From: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 20, 2021 10:34 AM
To: Radhika Jawle <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Arivazhagan Ramanathan <[email-masked]<mailto:[email-masked]>>; Maryam Yahya <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing item 9614877209

Hi @Radhika Jawle<mailto:[email-masked]>,

We can't penalize the courier partner if single item is missing since they do not open the containers.

Thanks and Regards,
Sanjana Suresh

________________________________

From: Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 20, 2021 9:25:55 AM
To: Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Arivazhagan Ramanathan <[email-masked]<mailto:[email-masked]>>; Maryam Yahya <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Subject: RE: Missing item 9614877209

Hi @Sanjana Suresh<mailto:[email-masked]>,

Please check and update on urgent basis.

Thanks & Regards,

From: Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 17, 2021 8:01 PM
To: Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Arivazhagan Ramanathan <[email-masked]<mailto:[email-masked]>>; Maryam Yahya <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Missing item 9614877209

Hi @Sanjana Suresh<mailto:[email-masked]>,

Please check and advise, customer is following up.

Thanks & Regards,

From: Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 17, 2021 7:47 PM
To: Radhika Jawle <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Arivazhagan Ramanathan <[email-masked]<mailto:[email-masked]>>; Maryam Yahya <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Missing item 9614877209

Dear @Radhika Jawle<mailto:[email-masked]> & @Sanjana Suresh<mailto:[email-masked]>

As mentioned in the below trail mail we have already handed over the item from the concept end to the courier partner as per the shared manifest .

The mentioned item is in a separate container it self & have been not delivered from the courier partner to the customer .

[A close up of a sign  Description automatically generated]

Jasim Bebal

 Senior Associate E-commerce

HAPPINESS Every were

  T   :  +971 4 517 5824

  F   :  +971 4 517 5824

  M  :  +971 509706805

  E   :  [email-masked]<mailto:[email-masked]>

  DWC Landmark Group Shed 3

  Al-Makhtoom Airport

  P.O.Box 282028, UAE.

 www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C254a950e7c0442f5c13508d8ebab35fa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637518467858277788%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=1peNwv5mH1zhiaQrjQ7966O%2FBxTKMXfp8LR0khuAzfo%3D&reserved=0>

From: Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Sent: 16 March 2021 12:49
To: Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Arivazhagan Ramanathan <[email-masked]<mailto:[email-masked]>>; Maryam Yahya <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Missing item 9614877209

Hi @Jasim Vali Mohammed  Bebal<mailto:[email-masked]>,

Please check and update on the below email.

Thanks & Regards,

From: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 14, 2021 1:33 PM
To: Radhika Jawle <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Arivazhagan Ramanathan <[email-masked]<mailto:[email-masked]>>; Maryam Yahya <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Subject: RE: Missing item 9614877209

Hi @Radhika Jawle<mailto:[email-masked]>,

I can see that 5 containers have been delivered to the customer. If single item in the container is missing, please recheck if warehouse team if item was dispatched.

Thanks and Regards,

Sanjana Suresh

Email:- [email-masked]<mailto:[email-masked]>

[Image result for landmark group]

From: Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 1, 2021 8:06 PM
To: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Arivazhagan Ramanathan <[email-masked]<mailto:[email-masked]>>; Maryam Yahya <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Subject: RE: Missing item 9614877209
Importance: High

Dear @Sanjana Suresh<mailto:[email-masked]>,

Please find the below sign manifest copy for your reference.

Please advise.

Thanks & Regards,

[DFBA450F]

From: Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 01, 2021 12:23 PM
To: Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Arivazhagan Ramanathan <[email-masked]<mailto:[email-masked]>>; Maryam Yahya <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Missing item 9614877209
Importance: High

Dear @Jasim Vali Mohammed  Bebal<mailto:[email-masked]>,

Please share the sign manifest copy for the subjected order to take it further.

Thanks & Regards,

Radhika Jawle

-----Original Message-----
From: Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 03, 2020 3:26 PM
To: crys_hb <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Baraa Abukhadra <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Arivazhagan Ramanathan <[email-masked]<mailto:[email-masked]>>; Maryam Yahya <[email-masked]<mailto:[email-masked]>>; Nikita Jangir <[email-masked]<mailto:[email-masked]>>; Haya Abualhaija <[email-masked]<mailto:[email-masked]>>; Somaskandan Karthikeyan <[email-masked]<mailto:[email-masked]>>; Balamurugan Shanmugaiya <[email-masked]<mailto:[email-masked]>>; Ramesh Veluchamy <[email-masked]<mailto:[email-masked]>>; Gokula Krishnan <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>; Ramesh Veluchamy <[email-masked]<mailto:[email-masked]>>
Subject: RE: Missing item 9614877209

Dear team ,

For the below mentioned order we have 55 different container for which we have already handed over all the 5 containers to the courier partner .

Specifically for the below mentioned missing item we have the container is PTI6115204.

Request you to go through  the attached SS for the Scan to load  .

-----Original Message-----

From: crys_hb <[email-masked]<mailto:[email-masked]>>

Sent: 25 November 2020 20:32

To: Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>

Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Baraa Abukhadra <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Arivazhagan Ramanathan <[email-masked]<mailto:[email-masked]>>; Maryam Yahya <[email-masked]<mailto:[email-masked]>>; Nikita Jangir <[email-masked]<mailto:[email-masked]>>; Haya Abualhaija <[email-masked]<mailto:[email-masked]>>

Subject: RE: Missing item 9614877209

External email sender, please take precaution.

dear team,

kind reminder on the below

regards,

Rand Sadeh

________________________________________

From: crys_hb

Sent: Sunday, November 22, 2020 11:28 AM

To: [email-masked]<mailto:[email-masked]>

Cc: [email-masked]<mailto:[email-masked]>; Baraa Abukhadra; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Maryam Yahya; Nikita Jangir; Haya Abualhaija

Subject: Missing item 9614877209

Dear Jasim ,

the customer confirmed that he did not receive the item below.

Order number:9614877209

AWB: SD000451751

Items:162386859 - - Faux Print Leather Patch Rug - 150x200 cms /  162390043 - - Plush Supersoft Velvet Rug - 60x180 cms

attached our courier partner respond

pls check and update

Best Regards,

Taima zeid

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