Subject: FW: HomeBox Fresh Desk Open Tickets (Mar 20, 2021)--UAE Livesalemen
From: Deepak Devasia <[email-masked]>
To: Niren Dsouza <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>
Cc: Sameer Sadiq <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>
Date: Sun, 21 Mar 2021 05:14:06 +0000

Plz look into. We have many tickets ageing beyond 4 days. Ageing is leesor than KSA, but we need to ensure they are addressed within max 4 days.
Else these ones get into escalation.

From: Omar Mostafa <[email-masked]>
Sent: Saturday, March 20, 2021 4:35 PM
To: Anton Dilshan <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Abdul Rasheed <[email-masked]>
Cc: Maryam Yahya <[email-masked]>; Baraa Abukhadra <[email-masked]>; Haya Abualhaija <[email-masked]>; Deepak Devasia <[email-masked]>; Nour Hanayneh <[email-masked]>; Ankit Arora <[email-masked]>; Yunis Fakrudeen <[email-masked]>; [email-masked]; Sameer Sadiq <[email-masked]>; Nalineedhar Kasibhatla <[email-masked]>
Subject: HomeBox Fresh Desk Open Tickets (Mar 20, 2021)

External email sender, please take precaution.
Hi Team,

Hope this email finds you well.

In the attachment is the required open Fresh Desk tickets, kindly check and do the needful.

Fresh Desk Tickets:

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total

118
49
14
6
2
4
193
ARAMEX
2
3

5
EmiratesPost
1

1
LMG INTERNAL TEAM
7
2
1

10
OLM/LMG Team
1
1

2
WAREHOUSE
6
6

12
Grand Total
135
61
15
6
2
4
223

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total
Chat
28
19

47
Email
49
11
10
2
1
2
75
Outbound Email
17
11

28
Phone
17
11
1

29
Portal
24
9
4
4
1
2
44
Grand Total
135
61
15
6
2
4
223

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total
Crystel Homebox UAE Team
33
23
1

57
ahmad mohammed aburayya

1

1
Anoud.hassouneh hassouneh

1

1
Basil Atef Alshwabkeh

1

1
Ghosoun.Alhadadein haddadin
1

1
Heider.Sulaimawi Hatem Sulaimawi
1
2

3
Kareem soufan
3

3
lara Khalil AL Shaikh
2
1

3
maryam yahya

1

1
No Agent
1

1
Omar Imad Mostafa
18
13
1

32
raneem khalil kokash
2

2
raneen.baabaad Fakhr-ildeen Baabad
2
1

3
Rua'a Abukaff
3
1

4
Thouraya hasan altantawi

1

1
HomeBox UAE
102
38
14
6
2
4
166
Ali Mohamed Ahmed

8
1

9
Alka Pandey
14
3

3

20
Amer Kher Bek

3
3

6
Amir Aziz
4
1

1

6
Ibrahem Mahmoud
25
2
4
2

1
34
Khaled Hegazy
1

1
Manmoon Alsadig Haroon Adam
3
1
4

8
Mohd Adeel Akhter
26

1

2
29
Mosab Mohammed Abdalla Nasreldin
3
15

18
Niren Dsouza
6
1
1
1
1
1
11
No Agent
17

17
Omar Imad Mostafa
3
2

5
Saurav Chakraborty

2

2
Grand Total
135
61
15
6
2
4
223

Facebook Tickets:

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total
Alka Pandey
12

2
4

1
19
Amir Aziz
1
1

1

3
Mohd Adeel Akhter
2
5
6
1
2
1
17
Niren Dsouza

1

1
No Agent

1

1
Saurav Chakraborty
2
17

19
Grand Total
17
24
9
6
2
2
60

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total
Open
1
1

2

1
5
Pending

1

1
Waiting on Customer
15
20
9
4
2

50
Waiting on Third Party
1
2

1
4
Grand Total
17
24
9
6
2
2
60

Best Regards,

Omar Mostafa
Service Advisor
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
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