Subject: FW: Fresh Desk Open Tickets Mar 20 ksa (2)--livesalesmen
From: Deepak Devasia <[email-masked]>
To: Niren Dsouza <[email-masked]>, Yahia Taha <[email-masked]>
Cc: Hasan Razakhan <[email-masked]>, saurabh <[email-masked]>, Deeksha Dadu <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>
Date: Sun, 21 Mar 2021 05:12:27 +0000

Hi Yahia / Niren,

Is this report correct ?

Why do we have so much of aeging beyond 4 days ??

What is the issue ??

Regards,
Deepak

From: Deepak Devasia
Sent: Sunday, March 21, 2021 9:11 AM
To: Yahia Taha <[email-masked]>; Baraa Abukhadra <[email-masked]>
Cc: Nada Hattar <[email-masked]>; Hasan Razakhan <[email-masked]>; Muralidharan Gunjur <[email-masked]>
Subject: FW: Fresh Desk Open Tickets Mar 20 ksa (2)

Is this report correct ??

Why do we have so much of ageing in KSA beyond 4 days ???

What is the issue ?

From: Nada Hattar <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 20, 2021 5:35 PM
To: Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Shibu John <[email-masked]<mailto:[email-masked]>>; Mohammad Hameed Mohammad Fasi <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Baraa Abukhadra <[email-masked]<mailto:[email-masked]>>; Layan Shehadeh <[email-masked]<mailto:[email-masked]>>; Karim Asklany <[email-masked]<mailto:[email-masked]>>; Deepak Devasia <[email-masked]<mailto:[email-masked]>>; Nour Hanayneh <[email-masked]<mailto:[email-masked]>>; Rozan Abdelraziq <[email-masked]<mailto:[email-masked]>>
Subject: Fresh Desk Open Tickets Mar 20 ksa (2)

External email sender, please take precaution.
Team,

Hope this email finds you well.

In the attachment is the required Fresh Desk open tickets report, kindly check and do the needful.

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total

252
264
169
106
23
18
832
ARAMEX
10
5
6
14
6
6
47
HYBRIS

1

1
LMG INTERNAL TEAM
4

6
3
1
2
16
OLM/LMG Team

1

1
2
SHIPA

2
2
5
1

10
WAREHOUSE
3
4
3
6
10

26
Grand Total
269
275
186
136
41
27
934

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total
Crystel HomeBox KSA Team
36
57
20
26
19
9
167
Layan Shehadeh

1

1
monya suliman
2

2
nada hattar

1

1

2
osama.idiabieh mohammad idiabieh
1

1
Rawan busaileh
1

1
Rozan hani Abdelraziq
32
55
20
25
19
9
160
HomeBox KSA
233
218
166
110
22
18
767
Ahmed Mohmmed Bahjat
1

1

2

4
Alka Pandey

20
3
4
27
Amer Kher Bek

1

1
Amir Aziz
2

1
2
7
12
Hamza.abuazzam Nouri Abuazzam

1

1
Ibrahem Mahmoud

1
1
47

4
53
Manmoon Alsadig Haroon Adam

9

9
Mohd Adeel Akhter

1

1
10
3
15
Mustehsan Siddiqui

2
1
4

7
Niren Dsouza
67
190
161
29

447
No Agent
156

156
Rozan hani Abdelraziq
7
25
1
2

35
Grand Total
269
275
186
136
41
27
934

Row Labels
Count of Source
Chat
14
Email
27
Facebook
2
Outbound Email
36
Phone
167
Portal
688
Grand Total
934

Best Regards,
Nada Hattar
T: +962 6 500 1333
F: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
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