Subject: Daily performance summary for LiveSalesman team for 18th March 2021.
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, murtaza kutiyanawala <[email-masked]>, saurabh <[email-masked]>
Cc: deeksha <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>, tejendra singh <[email-masked]>, Manmohan chittlangia <[email-masked]>, Ankit Arora <[email-masked]>, Shahzeen Rizvi <[email-masked]>, faizal maradeya <[email-masked]>
Date: Fri, 19 Mar 2021 09:58:40 -0700 (MST)

Hello and good evening. 
Please find listed below the performance data for the LiveSalesman team for March 18th, 2021. 

    * Total tickets created : 
Total tickets created 	Groups 					
Agents 	Facebook 	Whatsapp open 	Whatsapp resolvedq 	HomeBox Instagram 	Emails 	Grand Total 
Abdullah Ahemad 		1 	12 			13 
Alka Pandey 	15 	4 	16 		8 	43 
Amer Kher Bek 			19 		1 	20 
Amir Aziz 	5 	3 	52 		6 	66 
Amr Khalil 		2 	40 			42 
Ibrahem Mahmoud 	1 		1 		9 	11 
Issa Kafroni 		4 	29 			33 
Manmoon Alsadig Haroon Adam 					3 	3 
Mohd Adeel Akhter 	1 				7 	8 
Mosab Mohammed Abdalla Nasreldin 		2 	18 		3 	23 
Niren Dsouza 		1 			7 	8 
Saurav Chakraborty 	17 			14 		31 
Shafik Lubbos 		6 	32 			38 
Grand Total 	39 	23 	219 	14 	44 	339 

    * Total Whatsapp chats : 

Agents 	Total chats assigned 	Total chats resolved 
abdullah ahemad 	13 	13 
Alka Pandey 	34 	35 
Amer Kher Bek 	40 	40 
Amir Aziz 	68 	68 
Amr Khalil 	66 	62 
Ibrahem Mahmoud 	18 	18 
Issa Kafroni 	47 	44 
mamoon adam 	1 	1 
mosab nasreldin 	65 	61 
Saurav Chakraborty 	0 	0 
Seeta Kunwar 	0 	0 
Shafik Lubbos 	56 	55 
Grand Total 	408 	397 

    * Whatsapp chat type: 
HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	2 
		Delayed Delivery (Furniture) 	1 
		Delayed Delivery (HH) 	8 
		Delivery Status 	54 
		Partial Delivery 	3 
		(blank) 	5 
	Delivery Related Total 		73 
	Product Complaint 	Complaint within Warranty 	13 
		(blank) 	6 
	Product Complaint Total 	19 
	Refunds and Cancelations 	Cancelation 	7 
		Refund for Other reason 	2 
		Refunds after Return 	2 
		Return item not received 	2 
		Return Request Initiation 	4 
		(blank) 	5 
	Refunds and Cancelations Total 	22 
Customer Services Total 			114 
Mattress Related 	Post-Sales 	Returns and Free Trial 	1 
	Post-Sales Total 		1 
Mattress Related Total 			1 
No Answer 	No Answer 	No Answer 	19 
		(blank) 	1 
	No Answer Total 		20 
	(blank) 	(blank) 	4 
	(blank) Total 		4 
No Answer Total 			24 
PreSales 	Other Enquiry 	Offers 	2 
		Payment Methods 	3 
		Promo Code 	1 
		Store Availability 	25 
		Store Location 	5 
		Using Shukran Points 	3 
		Website/App Issues 	3 
		(blank) 	2 
	Other Enquiry Total 		44 
	Policy Related 	Delivery Cost 	9 
		Delivery Time 	5 
		(blank) 	3 
	Policy Related Total 		17 
	Product Related 	Product Specification 	58 
		(blank) 	3 
	Product Related Total 		61 
	(blank) 	(blank) 	3 
	(blank) Total 		3 
PreSales Total 			125 
(blank) 	(blank) 	(blank) 	
	(blank) Total 		
(blank) Total 			
Grand Total 			264 

    * Total count of ageing for Facebook: 
Facebook 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Alka Pandey 	8 	2 	2 	2 	1 	15 
Amir Aziz 	3 			1 		4 
Mohd Adeel Akhter 	12 	5 	1 	2 		20 
Niren Dsouza 	1 					1 
Saurav Chakraborty 	23 					23 
Grand Total 	47 	7 	3 	5 	1 	63 

    * Total count of ageing for Whatsapp: 

Whatsapp 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Abdullah Ahemad 	2 						2 
Alka Pandey 	4 					2 	6 
Amer Kher Bek 	5 	2 		4 	1 	1 	13 
Amir Aziz 	4 						4 
Amr Khalil 	12 	1 	1 	2 	1 		17 
Ibrahem Mahmoud 				1 		4 	5 
Issa Kafroni 	9 	1 		1 			11 
Manmoon Alsadig Haroon Adam 		1 					1 
Mosab Mohammed Abdalla Nasreldin 	6 						6 
Niren Dsouza 	2 	1 			1 		4 
Shafik Lubbos 	15 	4 	2 	1 		2 	24 
Grand Total 	59 	10 	3 	9 	3 	9 	93 

    * Count of ageing for Instagram: 
Instagram 	Ageing 			
Agents 	0-2 days 	11-15 days 	3-4 days 	Grand Total 
Mohd Adeel Akhter 			1 	1 
Niren Dsouza 		1 		1 
Saurav Chakraborty 	1 			1 
Grand Total 	1 	1 	1 	3 

    * Total count of ageing for emails: 

Emails 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Alka Pandey 	25 			3 	2 	30 
Amer Kher Bek 	3 	4 				7 
Amir Aziz 	5 			1 		6 
Ibrahem Mahmoud 	5 	5 	2 	1 	1 	14 
Manmoon Alsadig Haroon Adam 	5 	3 				8 
Mohd Adeel Akhter 	19 	1 			3 	23 
Mosab Mohammed Abdalla Nasreldin 	20 					20 
Niren Dsouza 	8 	1 	1 	1 	1 	12 
Saurav Chakraborty 	2 					2 
Grand Total 	92 	14 	3 	6 	7 	122 

Please feel free to reach out for any further clarifications. 
Niren D'Souza 
Team Manager 
[email-masked]