Subject: Daily performance summary for LiveSalesman team for 17th March 2021.
From: Niren Dsouza <[email-masked]>
To: saurabh <[email-masked]>, murtaza kutiyanawala <[email-masked]>, deepak devasia <[email-masked]>
Cc: Nalineedhar Kasibhatla <[email-masked]>, Ankit Arora <[email-masked]>, deeksha <[email-masked]>, tejendra singh <[email-masked]>, faizal maradeya <[email-masked]>, Shahzeen Rizvi <[email-masked]>
Date: Fri, 19 Mar 2021 00:58:19 -0700 (MST)

Greetings of the day. 
I hope this finds you well. 
Please find listed below the performance data for the LiveSalesman team for March 17th, 2021. 

    * Total tickets created : 
Total tickets created 	Groups 				
Agents 	Facebook 	Whatsapp open 	Whatsapp resolved 	Emails 	Grand Total 
Alka Pandey 			13 	2 	15 
Amer Kher Bek 		2 	42 		44 
Amir Aziz 	3 		25 	1 	29 
Amr Khalil 		3 	45 		48 
Ibrahem Mahmoud 			1 	1 	2 
Issa Kafroni 		4 	32 		36 
Manmoon Alsadig Haroon Adam 		2 	1 		3 
Mosab Mohammed Abdalla Nasreldin 		2 	8 	19 	29 
Niren Dsouza 		1 		1 	2 
No Agent 	8 		19 	1 	28 
Omar Imad Mostafa 				36 	36 
Saurav Chakraborty 	43 			2 	45 
Shafik Lubbos 		7 	71 		78 
Grand Total 	54 	21 	257 	63 	395 

    * Total Whatsapp chats : 

Agents 	Total chats assigned 	Total chats resolved 
Alka Pandey 	32 	30 
Amer Kher Bek 	71 	70 
Amir Aziz 	37 	34 
Amr Khalil 	73 	69 
Issa Kafroni 	50 	54 
Khaled Hegazy 	0 	0 
mamoon adam 	6 	6 
mosab nasreldin 	62 	55 
Saurav Chakraborty 	10 	7 
Shafik Lubbos 	109 	108 
Tarish Ayubi 	21 	20 
Grand Total 	471 	453 

    * Whatsapp chat type: 
HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	1 
		Delayed Delivery (Furniture) 	1 
		Delayed Delivery (HH) 	10 
		Delivery Status 	43 
		Partial Delivery 	3 
		Reschedule Delivery 	2 
		(blank) 	7 
	Delivery Related Total 		67 
	Product Complaint 	Complaint within Warranty 	10 
		(blank) 	4 
	Product Complaint Total 	14 
	Refunds and Cancelations 	Cancelation 	5 
		Refund for Other reason 	3 
		Refunds after Return 	1 
		Return Request Initiation 	1 
		(blank) 	9 
	Refunds and Cancelations Total 	19 
	(blank) 	(blank) 	6 
	(blank) Total 		6 
Customer Services Total 			106 
Mattress Related 	(blank) 	(blank) 	1 
	(blank) Total 		1 
Mattress Related Total 			1 
No Answer 	No Answer 	No Answer 	18 
	No Answer Total 		18 
	(blank) 	(blank) 	18 
	(blank) Total 		18 
No Answer Total 			36 
PreSales 	Other Enquiry 	Offers 	4 
		Payment Methods 	6 
		Store Availability 	20 
		Store Location 	10 
		Using Shukran Points 	2 
		Website/App Issues 	5 
	Other Enquiry Total 		47 
	Policy Related 	Delivery Cost 	11 
		Delivery Time 	11 
		Return Policy 	2 
		(blank) 	2 
	Policy Related Total 		26 
	Product Related 	Product Specification 	56 
		(blank) 	22 
	Product Related Total 		78 
	(blank) 	(blank) 	7 
	(blank) Total 		7 
PreSales Total 			158 
(blank) 	(blank) 	(blank) 	
	(blank) Total 		
(blank) Total 			
Grand Total 			301 

    * Total count of ageing for Facebook: 
Facebook 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Alka Pandey 	8 	2 	2 	2 	1 	15 
Amir Aziz 	6 					6 
Mohd Adeel Akhter 	8 	5 	1 	2 		16 
Niren Dsouza 	1 					1 
Saurav Chakraborty 	23 					23 
Grand Total 	46 	7 	3 	4 	1 	61 

    * Total count of ageing for Whatsapp: 

Whatsapp resolved 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Abdullah Ahemad 	3 						3 
Alka Pandey 	4 					2 	6 
Amer Kher Bek 	5 	2 		5 	1 	1 	14 
Amir Aziz 	4 						4 
Amr Khalil 	11 	1 	1 	3 	1 		17 
Ibrahem Mahmoud 				1 		4 	5 
Issa Kafroni 	12 	1 		1 			14 
Manmoon Alsadig Haroon Adam 	1 	1 					2 
Mosab Mohammed Abdalla Nasreldin 	7 						7 
Niren Dsouza 	2 	1 			1 		4 
Shafik Lubbos 	19 	4 	2 	3 		2 	30 
Grand Total 	68 	10 	3 	13 	3 	9 	106 

    * Count of ageing for Instagram: 
Instagram 	Ageing 			
Agents 	0-2 days 	11-15 days 	3-4 days 	Grand Total 
Mohd Adeel Akhter 			1 	1 
Niren Dsouza 		1 		1 
Saurav Chakraborty 	1 			1 
Grand Total 	1 	1 	1 	3 

    * Total count of ageing for emails: 

Emails 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Alka Pandey 	19 	2 		3 	2 	26 
Amer Kher Bek 	5 	5 				10 
Amir Aziz 	5 			1 		6 
Ibrahem Mahmoud 	5 	7 	2 	1 	1 	16 
Manmoon Alsadig Haroon Adam 	6 	5 				11 
Mohd Adeel Akhter 	9 				1 	10 
Mosab Mohammed Abdalla Nasreldin 	22 					22 
Niren Dsouza 	8 	1 	1 	1 		11 
Saurav Chakraborty 	2 					2 
Grand Total 	81 	20 	3 	6 	4 	114 

Please feel free to reach out for any further clarifications. 
Niren D'Souza 
Team Manager 
[email-masked]