Subject: Daily performance summary for LiveSalesman team for 2nd March, 2021.
From: Niren Dsouza <[email-masked]>
To: saurabh <[email-masked]>, deepak devasia <[email-masked]>, murtaza kutiyanawala <[email-masked]>
Cc: Nalineedhar Kasibhatla <[email-masked]>, tejendra singh <[email-masked]>, Manmohan chittlangia <[email-masked]>, Ankit Arora <[email-masked]>
Date: Wed, 3 Mar 2021 08:55:50 -0700 (MST)

Hi. Good evening. 
Please find the performance data for the LiveSalesman team for March, 2nd, 2021 listed below. 

    * Total tickets created: 
Total tickets created 	Groups 					
Agents 	Facebook 	Whatsapp open 	Whatsapp resolved 	HomeBox Instagram 	Emails 	Grand Total 
Alka Pandey 	7 	3 	15 		7 	32 
Amer Kher Bek 		3 	42 			45 
Amir Aziz 		2 	17 			19 
Amr Khalil 		1 	44 			45 
Issa Kafroni 		3 	36 			39 
Mohammed Atiah 			9 		20 	29 
Mohd Adeel Akhter 	5 					5 
Niren Dsouza 				4 		4 
Ritesh Sharma 			49 			49 
Shafik Lubbos 		11 	62 			73 
Tarish Ayubi 	3 		41 			44 
Grand Total 	15 	23 	315 	4 	27 	384 

    * Total Whatsapp chats : 

Agents 	Total chats assigned 	Total chats resolved 
Adeel Akhter 	0 	1 
Alka Pandey 	44 	39 
Amer Kher Bek 	57 	58 
Amir Aziz 	29 	29 
Amr Khalil 	69 	70 
Issa Kafroni 	57 	56 
Mohammed Atiah 	11 	14 
Niren Dsouza 	0 	0 
Ritesh sharma 	56 	52 
Shafik Lubbos 	105 	103 
Tarish Ayubi 	51 	51 
Grand Total 	479 	473 

    * Whatsapp chat type: 

HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	10 
		Delayed Delivery (Furniture) 	3 
		Delayed Delivery (HH) 	7 
		Delivery Status 	40 
		Partial Delivery 	2 
		Reschedule Delivery 	6 
		(blank) 	3 
	Delivery Related Total 		71 
	Product Complaint 	Complaint within Warranty 	9 
		(blank) 	3 
	Product Complaint Total 	12 
	Refunds and Cancelations 	Cancelation 	7 
		Refund for Other reason 	4 
		Refunds after Return 	8 
		Return Request Initiation 	1 
		(blank) 	7 
	Refunds and Cancelations Total 	27 
	(blank) 	(blank) 	11 
	(blank) Total 		11 
Customer Services Total 			121 
Mattress Related 	Pre-Sales 	Product Query - Size/Material Etc. 	1 
	Pre-Sales Total 		1 
Mattress Related Total 			1 
No Answer 	No Answer 	No Answer 	23 
		(blank) 	3 
	No Answer Total 		26 
	(blank) 	(blank) 	13 
	(blank) Total 		13 
No Answer Total 			39 
PreSales 	Other Enquiry 	Offers 	5 
		Payment Methods 	4 
		Promo Code 	6 
		Store Availability 	33 
		Store Location 	11 
		Using Shukran Points 	1 
		Website/App Issues 	1 
	Other Enquiry Total 		61 
	Policy Related 	Delivery Cost 	17 
		Delivery Time 	10 
		(blank) 	4 
	Policy Related Total 		31 
	Product Related 	Combo 	7 
		Pricing 	8 
		Product Specification 	60 
		(blank) 	10 
	Product Related Total 		85 
PreSales Total 			177 
Grand Total 			338 

    * Total count of ageing for Facebook: 
Facebook 	Ageing 		
Agents 	0-2 days 	3-4 days 	Grand Total 
Alka Pandey 	11 		11 
Mohd Adeel Akhter 	12 	3 	15 
Tarish Ayubi 	5 		5 
Grand Total 	28 	3 	31 

    * Total count of ageing for Whatsapp: 
Whatsapp 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Alka Pandey 	5 		2 	1 	1 		9 
Amer Kher Bek 	9 	1 					10 
Amir Aziz 	7 						7 
Amr Khalil 	6 						6 
Ibrahem Mahmoud 	2 	4 	4 	3 		1 	14 
Issa Kafroni 	14 	1 	9 				24 
Mohammed Atiah 		1 	2 				3 
Mohd Adeel Akhter 						1 	1 
Shafik Lubbos 	17 	1 	2 				20 
Grand Total 	60 	8 	19 	4 	1 	2 	94 

    * Total count of ageing for emails: 

Emails 	Ageing 				
Agents 	0-2 days 	3-4 days 	5-6 days 	+15 days 	Grand Total 
Alka Pandey 	44 	5 	4 	1 	54 
Amir Aziz 		2 			2 
Mohammed Atiah 	13 	1 	5 		19 
Mohd Adeel Akhter 	10 	5 	3 		18 
Tarish Ayubi 	4 	4 	1 	1 	10 
Grand Total 	71 	17 	13 	2 	103 

Niren D'Souza 
Team Manager 
[email-masked]