Subject: FW: HomeBox Fresh Desk Open Tickets (Mar 03, 2021)
From: Murtaza Kutiyanawala <[email-masked]>
To: Niren Dsouza <[email-masked]>
Date: Wed, 3 Mar 2021 15:10:30 +0000

From: Omar Mostafa <[email-masked]>
Sent: Wednesday, March 3, 2021 4:43 PM
To: Anton Dilshan <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Abdul Rasheed <[email-masked]>
Cc: Maryam Yahya <[email-masked]>; Baraa Abukhadra <[email-masked]>; Haya Abualhaija <[email-masked]>; Deepak Devasia <[email-masked]>; Nour Hanayneh <[email-masked]>; Ankit Arora <[email-masked]>; Yunis Fakrudeen <[email-masked]>; [email-masked]
Subject: HomeBox Fresh Desk Open Tickets (Mar 03, 2021)

External email sender, please take precaution.
Hi Team,

Hope this email finds you well.

In the attachment is the required open Fresh Desk tickets, kindly check and do the needful.

Fresh Desk Tickets:

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total

155
28
19
2
1
1
206
EmiratesPost
1

1
LMG INTERNAL TEAM
9
3
1

13
WAREHOUSE
2
1

3
Grand Total
167
32
20
2
1
1
223

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total
Chat

1

1
Email
96
8
12
1
1
1
119
Outbound Email
20
2

22
Phone
20
4
2

26
Portal
31
18
5
1

55
Grand Total
167
32
20
2
1
1
223

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total
Crystel Homebox UAE Team
40
7
1

48
Basil Atef Alshwabkeh
2

2
Heider.Sulaimawi Hatem Sulaimawi
2

2
Kareem soufan
2

2
lara Khalil AL Shaikh
3

3
maryam yahya
1

1
No Agent
2

2
Omar Imad Mostafa
18
5
1

24
Rand abdelrahman sadeh
1

1
raneem khalil kokash
2

2
raneen.baabaad Fakhr-ildeen Baabad
1

1
rayana.majali Rayana Al Majali
2

2
Rua'a Abukaff
2
2

4
Sireen.abdeljabbar abd sireen1993
2

2
HomeBox UAE
127
25
19
2
1
1
175
Ali Mohamed Ahmed
25

25
Alka Pandey
44
4
5
1

54
Amir Aziz

1
1

2
Khaled Hegazy
23

23
Mohammed Atiah
14
1
5

20
Mohd Adeel Akhter
1
13
5

1

20
Murtaza Kutiyanawala

1

1
2
Radhika Jawle
20
1

21
Tarish Ayubi

5
3

8
Grand Total
167
32
20
2
1
1
223

Pending Tickets beyond 4 days
Ticket Number
Customer Issue
Pending with
Escalated to
2156909
9637529940-Late Delivery
LMG INTERNAL TEAM
Dipesh

Facebook Tickets:

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
Grand Total
Alka Pandey
7
5

12
Mohd Adeel Akhter
8
5
2
15
No Agent

1
1
Tarish Ayubi
5

5
Grand Total
20
10
3
33

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
Grand Total
Open
1

1
Waiting on Customer
15
8

23
Waiting on Third Party
4
2
3
9
Grand Total
20
10
3
33

Best Regards,

Omar Mostafa
Service Advisor
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.crystel.co%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C0656a1fa56854d32140508d8de41dbbd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637503721910743971%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=nvTtNpD22QVDI1zL5pIX9BVcUz6f0ttl08CgVrm9kWI%3D&reserved=0>
[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F538477%3Ftrk%3Dtyah%26trkInfo%3DclickedVertical%253Acompany%252CclickedEntityId%253A538477%252Cidx%253A2-1-9%252CtarId%253A1465818676745%252Ctas%253Acrystel&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C0656a1fa56854d32140508d8de41dbbd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637503721910753967%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=RHFLOCvyTYIl1ZwKbumpt62xBFilB7f%2FhbJv%2BdkMiWk%3D&reserved=0>
[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FCrystel.co&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C0656a1fa56854d32140508d8de41dbbd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637503721910753967%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=21kn%2FS76pBqDV3b47YoY7W7vfWuRkjbFoMzMWqIC%2FY4%3D&reserved=0>
[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FCrystelCo&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C0656a1fa56854d32140508d8de41dbbd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637503721910763962%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=rYK0vUUlhPnE8dX9SUlLBEZ2UMmmNoXuhZ6cL%2BqwoVA%3D&reserved=0>
[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCIlmC47mnFyc58kjUCMkByQ&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C0656a1fa56854d32140508d8de41dbbd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637503721910763962%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=RQohavmLLiI1ZiCpgh0b0xoRPxOmA%2FKLg%2BdNByKH9lE%3D&reserved=0>
[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com