Subject: 2nd March
From: Ashish Dabral <[email-masked]>
To: Niren Dsouza <[email-masked]>
Date: Wed, 3 Mar 2021 06:15:35 -0700 (MST)

HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	10 
		Delayed Delivery (Furniture) 	3 
		Delayed Delivery (HH) 	7 
		Delivery Status 	40 
		Partial Delivery 	2 
		Reschedule Delivery 	6 
		(blank) 	3 
	Delivery Related Total 		71 
	Product Complaint 	Complaint within Warranty 	9 
		(blank) 	3 
	Product Complaint Total 	12 
	Refunds and Cancelations 	Cancelation 	7 
		Refund for Other reason 	4 
		Refunds after Return 	8 
		Return Request Initiation 	1 
		(blank) 	7 
	Refunds and Cancelations Total 	27 
	(blank) 	(blank) 	11 
	(blank) Total 		11 
Customer Services Total 			121 
Mattress Related 	Pre-Sales 	Product Query - Size/Material Etc. 	1 
	Pre-Sales Total 		1 
Mattress Related Total 			1 
No Answer 	No Answer 	No Answer 	23 
		(blank) 	3 
	No Answer Total 		26 
	(blank) 	(blank) 	13 
	(blank) Total 		13 
No Answer Total 			39 
PreSales 	Other Enquiry 	Offers 	5 
		Payment Methods 	4 
		Promo Code 	6 
		Store Availability 	33 
		Store Location 	11 
		Using Shukran Points 	1 
		Website/App Issues 	1 
	Other Enquiry Total 		61 
	Policy Related 	Delivery Cost 	17 
		Delivery Time 	10 
		(blank) 	4 
	Policy Related Total 		31 
	Product Related 	Combo 	7 
		Pricing 	8 
		Product Specification 	60 
		(blank) 	10 
	Product Related Total 		85 
PreSales Total 			177 
Grand Total 			338 

Regards, 
Ashish Dabral