Subject: 1st March
From: Ashish Dabral <[email-masked]>
To: Niren Dsouza <[email-masked]>
Date: Tue, 2 Mar 2021 05:42:35 -0700 (MST)

HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	13 
		Delayed Delivery (Furniture) 	1 
		Delayed Delivery (HH) 	7 
		Delivery Status 	33 
		Partial Delivery 	3 
		Reschedule Delivery 	5 
		(blank) 	9 
	Delivery Related Total 		71 
	Product Complaint 	Complaint within Warranty 	11 
		(blank) 	1 
	Product Complaint Total 	12 
	Refunds and Cancelations 	Cancelation 	3 
		Refund for Other reason 	2 
		Refunds after Return 	3 
		Return Request Initiation 	9 
		(blank) 	14 
	Refunds and Cancelations Total 	31 
	(blank) 	(blank) 	1 
	(blank) Total 		1 
Customer Services Total 			115 
Mattress Related 	Pre-Sales 	Other PreSales 	1 
	Pre-Sales Total 		1 
Mattress Related Total 			1 
No Answer 	No Answer 	No Answer 	29 
	No Answer Total 		29 
	(blank) 	(blank) 	11 
	(blank) Total 		11 
No Answer Total 			40 
PreSales 	Other Enquiry 	Offers 	4 
		Payment Methods 	4 
		Store Availability 	14 
		Store Location 	6 
		Using Shukran Points 	5 
		Website/App Issues 	5 
		(blank) 	1 
	Other Enquiry Total 		39 
	Policy Related 	Delivery Cost 	13 
		Delivery Time 	9 
		Return Policy 	1 
		(blank) 	5 
	Policy Related Total 		28 
	Product Related 	Combo 	9 
		Pricing 	5 
		Product Specification 	62 
		(blank) 	5 
	Product Related Total 		81 
	(blank) 	(blank) 	2 
	(blank) Total 		2 
PreSales Total 			150 
Grand Total 			306 

Regards, 
Ashish Dabral