Subject: RE: Refund for order : 9624595673 AWB#RP012821001397- possible DED case.
From: Radhika Jawle <[email-masked]>
To: Vaibhav Ohri <[email-masked]>, Dipesh Regmi <[email-masked]>
Cc: Con Loc <[email-masked]>, Eugene Ocoy <[email-masked]>, Sanjana Suresh <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Niren Dsouza <[email-masked]>
Date: Mon, 1 Mar 2021 16:02:03 +0000

Hi @Vaibhav Ohri<mailto:[email-masked]>,

Kindly update on urgent basis.

Thanks & Regards,
[DFBA450F]

From: Radhika Jawle
Sent: Saturday, February 27, 2021 5:46 PM
To: Vaibhav Ohri <[email-masked]>; Dipesh Regmi <[email-masked]>
Cc: Con Loc <[email-masked]>; Eugene Ocoy <[email-masked]>; Sanjana Suresh <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; 'Niren Dsouza' <[email-masked]>
Subject: RE: Refund for order : 9624595673 AWB#RP012821001397- possible DED case.
Importance: High

Hi @Vaibhav Ohri<mailto:[email-masked]>,

Please check and update if you have pickup the order.

Thanks & Regards,
[DFBA450F]

From: Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 27, 2021 5:34 PM
To: Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Cc: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>; Eugene Ocoy <[email-masked]<mailto:[email-masked]>>; Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>; Pooja Sharma <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund for order : 9624595673 - possible DED case.

External email sender, please take precaution.

Hi,

We've asked the cx but she doesn't know/remember which courier.
We have asked, there is no reply.

Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>

________________________________
From: "radhika jawle" <[email-masked]<mailto:[email-masked]>>
To: "Niren Dsouza" <[email-masked]<mailto:[email-masked]>>
Cc: "vaibhav ohri" <[email-masked]<mailto:[email-masked]>>, "Dipesh Regmi" <[email-masked]<mailto:[email-masked]>>, "con loc" <[email-masked]<mailto:[email-masked]>>, "Eugene Ocoy" <[email-masked]<mailto:[email-masked]>>, "shatakshi pandey" <[email-masked]<mailto:[email-masked]>>, "pooja sharma" <[email-masked]<mailto:[email-masked]>>, "vaibhav ohri" <[email-masked]<mailto:[email-masked]>>, "sanjana suresh" <[email-masked]<mailto:[email-masked]>>, "murtaza kutiyanawala" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 27, 2021 6:53:30 PM
Subject: RE: Refund for order : 9624595673 - possible DED case.

Hi @Niren Dsouza<mailto:[email-masked]>,

Please find the email from LMG,  Please  check which courier customer has handover the return.

Thanks & Regards,
[DFBA450F]

From: Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 26, 2021 8:33 PM
To: Con Loc <[email-masked]<mailto:[email-masked]>>; Eugene Ocoy <[email-masked]<mailto:[email-masked]>>; Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>; Radhika Jawle <[email-masked]<mailto:[email-masked]>>; Pooja Sharma <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Subject: Refund for order : 9624595673 - possible DED case.

External email sender, please take precaution.
Hi Team,

Cust has returned this item to our courier over a month ago.
She does not have any collection proof.
She does not remember which courier person she returned it to either.
She is now threatening a police and DED case.
Can we process the refund ASAP please?
Order : 9624595673
Return AWB : RP012821001397
Ticket : 2044260

RoshniChadda

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png]
So my refund has not been done yet.
10:07 PM, 23rd Feb

RoshniChadda

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png]
A legal notice will be served to Home box shortly
10:08 PM, 23rd Feb

RoshniChadda

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png]
Face the consequences thereafter
10:08 PM, 23rd Feb

RoshniChadda

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png]
Which may include cancellation of your company's license.
10:08 PM, 23rd Feb
Alka
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]
Hi RoshniChadda, Please allow me one moment while I look up the status . This may take a minute or two.
09:14 AM, 24th Feb
Alka
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]
Please confirm if you have any return slip for the return of the items.
09:17 AM, 24th Feb

RoshniChadda

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png]
I was not given a return skip
09:17 AM, 24th Feb

RoshniChadda

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png]
Slip*
09:17 AM, 24th Feb

RoshniChadda

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png]
Can't waste my time chasing you anymore
09:18 AM, 24th Feb

RoshniChadda

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png]
Going to file a complaint
09:18 AM, 24th Feb

RoshniChadda

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png]
All the best
Bye

Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com