Subject: Re: Daily performance summary for LiveSalesman team for 28th, February, 2021.
From: Niren Dsouza <[email-masked]>
To: murtaza kutiyanawala <[email-masked]>
Cc: Nalineedhar Kasibhatla <[email-masked]>, Manmohan chittlangia <[email-masked]>, saurabh <[email-masked]>, Ankit Arora <[email-masked]>, deepak devasia <[email-masked]>, tejendra singh <[email-masked]>
Date: Mon, 1 Mar 2021 04:55:07 -0700 (MST)

Hi. 
Please find the updated list of pending tickets. 

    * Count of ageing for Facebook 

Facebook 	Ageing 		
Agents 	0-2 days 	5-6 days 	Grand Total 
Alka Pandey 	8 	1 	9 
Amir Aziz 	1 		1 
Mohd Adeel Akhter 	7 		7 
Grand Total 	16 	1 	17 

    * Count of ageing for Whatsapp: 

Whatsapp 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Alka Pandey 		3 		2 			5 
Amer Kher Bek 	6 	1 					7 
Amir Aziz 	8 	1 				1 	10 
Amr Khalil 	5 						5 
Ibrahem Mahmoud 	5 	4 	1 	4 		5 	19 
Issa Kafroni 	8 	11 	4 				23 
Mohammed Atiah 	1 	2 					3 
Mohd Adeel Akhter 					1 	1 	2 
Shafik Lubbos 	8 	2 	1 				11 
Grand Total 	41 	24 	6 	6 	1 	7 	85 

    * Count of ageing for Emails: 

Emails 	Ageing 				
Agents 	0-2 days 	3-4 days 	5-6 days 	+15 days 	Grand Total 
Alka Pandey 			2 	2 	4 
Amir Aziz 	3 	1 	1 	1 	6 
Mohammed Atiah 	3 	25 	1 	2 	31 
Mohd Adeel Akhter 	5 	3 			8 
Tarish Ayubi 	14 	1 		1 	16 
Grand Total 	25 	30 	4 	6 	65 

Niren D'Souza 
Team Manager 
[email-masked] 

From: "murtaza kutiyanawala" <[email-masked]> 
To: "Niren Dsouza" <[email-masked]> 
Cc: "Nalineedhar Kasibhatla" <[email-masked]>, "Manmohan chittlangia" <[email-masked]>, "saurabh" <[email-masked]>, "Ankit Arora" <[email-masked]>, "deepak devasia" <[email-masked]>, "tejendra singh" <[email-masked]> 
Sent: Sunday, February 28, 2021 10:46:17 AM 
Subject: RE: Daily performance summary for LiveSalesman team for 26th, February, 2021. 

Hi Niren, 

Please clear all the tickets which are beyond 3 to 4 days by today afternoon. 

Regards, 

From: Niren Dsouza <[email-masked]> 
Sent: Saturday, February 27, 2021 5:06 PM 
To: Deepak Devasia <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Tejendra Singh <[email-masked]> 
Cc: Nalineedhar Kasibhatla <[email-masked]>; Manmohan Chittlangia <[email-masked]>; saurabh <[email-masked]>; Ankit Arora <[email-masked]> 
Subject: Daily performance summary for LiveSalesman team for 26th, February, 2021. 

External email sender, please take precaution. 

Good day. 

Please find the attached performance data for the LiveSalesman team for 26th, February, 2021. 

    * Total tickets created: 

	

Total tickets created 	

Groups 					

Agents 	

Facebook 	

Whatsapp open 	

Whatsapp resolved 	

HomeBox Instagram 	

Emails 	

Grand Total 

Amer Kher Bek 			

31 			

31 

Amir Aziz 		

2 	

16 			

18 

Amr Khalil 		

1 	

31 			

32 

Ibrahem Mahmoud 			

23 			

23 

Issa Kafroni 		

1 	

33 			

34 

Mohammed Atiah 			

4 		

11 	

15 

Mohd Adeel Akhter 	

15 				

4 	

19 

Niren Dsouza 				

6 		

6 

Ritesh Sharma 			

12 			

12 

Shafik Lubbos 			

28 			

28 

Grand Total 	

15 	

4 	

178 	

6 	

15 	

218 

    * Total Whatsapp chats : 

Agents 	

Total assigned chats 	

Total resolved chats 

Adeel Akhter 	

2 	

1 

Amer Kher Bek 	

41 	

42 

Amir Aziz 	

23 	

23 

Amr Khalil 	

46 	

45 

Ibrahem Mahmoud 	

48 	

47 

Issa Kafroni 	

44 	

44 

Mohammed Atiah 	

6 	

6 

Niren Dsouza 	

0 	

0 

Ritesh sharma 	

27 	

27 

Shafik Lubbos 	

45 	

44 

Grand Total 	

282 	

279 

    * Whatsapp chat type 

	

HB Chat Type 	

Reason Category 	

Sub Reason 	

Count of HB Chat Type 

Customer Services 	

Delivery Related 	

Day of Delivery - Status 	

5 

Delayed Delivery (HH) 	

4 

Delivery Status 	

15 

Delivery Related Total 		

24 

Refunds and Cancelations 	

Cancelation 	

3 

Refund for Other reason 	

1 

Refunds after Return 	

1 

Return Request Initiation 	

5 

(blank) 	

5 

Refunds and Cancelations Total 	

15 

Customer Services Total 			

39 

Mattress Related 	

Post-Sales 	

Product Complaints 	

1 

Post-Sales Total 		

1 

Pre-Sales 	

Other PreSales 	

2 

Product Query - Size/Material Etc. 	

4 

(blank) 	

1 

Pre-Sales Total 		

7 

Mattress Related Total 			

8 

No Answer 	

No Answer 	

No Answer 	

11 

(blank) 	

1 

No Answer Total 		

12 

(blank) 	

(blank) 	

5 

(blank) Total 		

5 

No Answer Total 			

17 

PreSales 	

Other Enquiry 	

Offers 	

8 

Payment Methods 	

2 

Store Availability 	

27 

Store Location 	

9 

Website/App Issues 	

3 

Other Enquiry Total 		

49 

Policy Related 	

Delivery Cost 	

6 

Delivery Time 	

3 

Return Policy 	

4 

(blank) 	

1 

Policy Related Total 		

14 

Product Related 	

Combo 	

6 

Pricing 	

9 

Product Specification 	

38 

(blank) 	

2 

Product Related Total 		

55 

PreSales Total 			

118 

Grand Total 			

182 

    * Total count of ageing for Facebook: 

Facebook 	

Ageing 		

Agents 	

0-2 days 	

3-4 days 	

Grand Total 

Alka Pandey 		

2 	

2 

Mohd Adeel Akhter 	

12 		

12 

Grand Total 	

12 	

2 	

14 

    * Total count of ageing for Whatsapp: 

Whatsapp 	

Ageing 	

	

	

	

Agents 	

0-2 days 	

3-4 days 	

5-6 days 	

7-10 days 	

11-15 days 	

+15 days 	

Grand Total 

Alka Pandey 	

6 	

2 	

1 	

3 	

1 		

13 

Amer Kher Bek 	

1 						

1 

Amir Aziz 	

2 	

1 	

1 				

4 

Amr Khalil 	

4 						

4 

Ibrahem Mahmoud 	

5 	

2 	

1 	

1 	

1 	

1 	

11 

Issa Kafroni 	

12 	

10 					

22 

Mohammed Atiah 	

1 						

1 

Mohd Adeel Akhter 				

1 		

1 	

2 

Shafik Lubbos 	

5 	

1 					

6 

Grand Total 	

36 	

16 	

3 	

5 	

2 	

2 	

64 

    * Total count of ageing for emails: 

	

Emails 	

Ageing 	

	

	

	

Agents 	

0-2 days 	

3-4 days 	

5-6 days 	

7-10 days 	

+15 days 	

Grand Total 

Alka Pandey 	

5 	

5 			

2 	

12 

Amir Aziz 		

3 			

2 	

5 

Mohammed Atiah 	

36 	

5 	

1 		

2 	

44 

Mohd Adeel Akhter 	

5 			

1 		

6 

Tarish Ayubi 	

7 	

6 	

1 			

14 

Grand Total 	

53 	

19 	

2 	

1 	

6 	

81 

Regards 

Niren D'Souza 

Team Manager 

[ mailto:[email-masked] | [email-masked] ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com