Subject: RE: Daily performance summary for LiveSalesman team for 28th, February, 2021.
From: Murtaza Kutiyanawala <[email-masked]>
To: Niren Dsouza <[email-masked]>
Cc: Tejendra Singh <[email-masked]>, saurabh <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>, Ankit Arora <[email-masked]>, Deepak Devasia <[email-masked]>, Manmohan Chittlangia <[email-masked]>, Radhika Jawle <[email-masked]>
Date: Mon, 1 Mar 2021 08:05:40 +0000

Hi Niren,

Request you to clear all the tickets from 3 to 4 days onwards on priority and please shared the same report by 3 o’clock UAE time.

Regards,

From: Niren Dsouza <[email-masked]>
Sent: Monday, March 1, 2021 11:53 AM
To: Murtaza Kutiyanawala <[email-masked]>; Deepak Devasia <[email-masked]>; Manmohan Chittlangia <[email-masked]>
Cc: Tejendra Singh <[email-masked]>; saurabh <[email-masked]>; Nalineedhar Kasibhatla <[email-masked]>; Ankit Arora <[email-masked]>
Subject: Daily performance summary for LiveSalesman team for 28th, February, 2021.

External email sender, please take precaution.
Good day.
Please find the attached performance data for the LiveSalesman team for 28th, February, 2021.

  *   Total tickets created:

Total tickets created
Groups
Agents
Facebook
Whatsapp open
Whatsapp resolved
HomeBox Instagram
Emails
Grand Total
Alka Pandey
16
16
Amir Aziz
4
53
57
Ibrahem Mahmoud
1
51
52
Issa Kafroni
6
70
76
Mohammed Atiah
23
23
Mohd Adeel Akhter
15
1
8
3
27
No Agent
1
1
Tarish Ayubi
39
5
6
50
Grand Total
32
12
244
5
9
302

  *   Total Whatsapp chats :

Agents
Total chats assigned
Total chats resolved
Adeel Akhter
14
14
Amir Aziz
66
66
Ibrahem Mahmoud
106
134
Issa Kafroni
102
99
Mohammed Atiah
34
37
Tarish Ayubi
54
55
Grand Total
376
405

  *   Whatsapp chat type:
HB Chat Type
Reason Category
Sub Reason
Count of HB Chat Type
Customer Services
Delivery Related
Day of Delivery - Status
3
Delayed Delivery (Furniture)
1
Delayed Delivery (HH)
7
Delivery Status
37
Partial Delivery
1
Reschedule Delivery
4
Delivery Related Total
53
Product Complaint
Complaint outside Warranty
1
Complaint within Warranty
4
Product Complaint Total
5
Refunds and Cancelations
Cancelation
7
Refund for Other reason
2
Refunds after Return
4
Return Request Initiation
7
Refunds and Cancelations Total
20
Customer Services Total
78
Mattress Related
Pre-Sales
Other PreSales
2
Pre-Sales Total
2
Mattress Related Total
2
No Answer
No Answer
No Answer
28
No Answer Total
28
(blank)
(blank)
24
(blank) Total
24
No Answer Total
52
PreSales
Other Enquiry
Offers
3
Payment Methods
3
Promo Code
2
Store Availability
14
Store Location
4
Using Shukran Points
1
Website/App Issues
5
Other Enquiry Total
32
Policy Related
Delivery Cost
15
Delivery Time
7
Return Policy
4
Policy Related Total
26
Product Related
Combo
1
Pricing
2
Product Specification
63
Product Related Total
66
PreSales Total
124
Grand Total
256

  *   Total count of ageing for Facebook:
Facebook
Ageing
Agents
0-2 days
5-6 days
Grand Total
Alka Pandey
10
1
11
Amir Aziz
1
1
Mohd Adeel Akhter
12
12
Grand Total
23
1
24

  *   Total count of ageing for Whatsapp:
Whatsapp
Ageing

Agents
0-2 days
3-4 days
5-6 days
7-10 days
11-15 days
+15 days
Grand Total
Alka Pandey
6
2
4
1
13
Amer Kher Bek
3
1
4
Amir Aziz
8
2
1
1
1
13
Amr Khalil
3
3
Ibrahem Mahmoud
4
5
2
4
5
20
Issa Kafroni
8
11
10
29
Mohammed Atiah
1
2
3
Mohd Adeel Akhter
1
1
1
3
Shafik Lubbos
10
5
1
16
Grand Total
38
32
16
9
1
8
104

  *   Total count of ageing for emails:
Emails
Ageing

Agents
0-2 days
3-4 days
5-6 days
7-10 days
+15 days
Grand Total
Alka Pandey
5
1
1
7
Amir Aziz
3
1
2
6
Mohammed Atiah
3
27
2
2
34
Mohd Adeel Akhter
8
6
1
15
Tarish Ayubi
4
4
8
Grand Total
18
43
2
1
6
70

Niren D'Souza
Team Manager
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