Subject: Daily performance summary for LiveSalesman team for 28th, February, 2021.
From: Niren Dsouza <[email-masked]>
To: murtaza kutiyanawala <[email-masked]>, deepak devasia <[email-masked]>, Manmohan chittlangia <[email-masked]>
Cc: tejendra singh <[email-masked]>, saurabh <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>, Ankit Arora <[email-masked]>
Date: Mon, 1 Mar 2021 00:53:24 -0700 (MST)

Good day. 
Please find the attached performance data for the LiveSalesman team for 28th, February, 2021. 

    * Total tickets created: 

Total tickets created 	Groups 					
Agents 	Facebook 	Whatsapp open 	Whatsapp resolved 	HomeBox Instagram 	Emails 	Grand Total 
Alka Pandey 	16 					16 
Amir Aziz 		4 	53 			57 
Ibrahem Mahmoud 		1 	51 			52 
Issa Kafroni 		6 	70 			76 
Mohammed Atiah 			23 			23 
Mohd Adeel Akhter 	15 	1 	8 		3 	27 
No Agent 	1 					1 
Tarish Ayubi 			39 	5 	6 	50 
Grand Total 	32 	12 	244 	5 	9 	302 

    * Total Whatsapp chats : 

Agents 	Total chats assigned 	Total chats resolved 
Adeel Akhter 	14 	14 
Amir Aziz 	66 	66 
Ibrahem Mahmoud 	106 	134 
Issa Kafroni 	102 	99 
Mohammed Atiah 	34 	37 
Tarish Ayubi 	54 	55 
Grand Total 	376 	405 

    * Whatsapp chat type: 
HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	3 
		Delayed Delivery (Furniture) 	1 
		Delayed Delivery (HH) 	7 
		Delivery Status 	37 
		Partial Delivery 	1 
		Reschedule Delivery 	4 
	Delivery Related Total 		53 
	Product Complaint 	Complaint outside Warranty 	1 
		Complaint within Warranty 	4 
	Product Complaint Total 	5 
	Refunds and Cancelations 	Cancelation 	7 
		Refund for Other reason 	2 
		Refunds after Return 	4 
		Return Request Initiation 	7 
	Refunds and Cancelations Total 	20 
Customer Services Total 			78 
Mattress Related 	Pre-Sales 	Other PreSales 	2 
	Pre-Sales Total 		2 
Mattress Related Total 			2 
No Answer 	No Answer 	No Answer 	28 
	No Answer Total 		28 
	(blank) 	(blank) 	24 
	(blank) Total 		24 
No Answer Total 			52 
PreSales 	Other Enquiry 	Offers 	3 
		Payment Methods 	3 
		Promo Code 	2 
		Store Availability 	14 
		Store Location 	4 
		Using Shukran Points 	1 
		Website/App Issues 	5 
	Other Enquiry Total 		32 
	Policy Related 	Delivery Cost 	15 
		Delivery Time 	7 
		Return Policy 	4 
	Policy Related Total 		26 
	Product Related 	Combo 	1 
		Pricing 	2 
		Product Specification 	63 
	Product Related Total 		66 
PreSales Total 			124 
Grand Total 			256 

    * Total count of ageing for Facebook: 
Facebook 	Ageing 		
Agents 	0-2 days 	5-6 days 	Grand Total 
Alka Pandey 	10 	1 	11 
Amir Aziz 	1 		1 
Mohd Adeel Akhter 	12 		12 
Grand Total 	23 	1 	24 

    * Total count of ageing for Whatsapp: 
Whatsapp 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Alka Pandey 		6 	2 	4 		1 	13 
Amer Kher Bek 	3 	1 					4 
Amir Aziz 	8 	2 	1 	1 		1 	13 
Amr Khalil 	3 						3 
Ibrahem Mahmoud 	4 	5 	2 	4 		5 	20 
Issa Kafroni 	8 	11 	10 				29 
Mohammed Atiah 	1 	2 					3 
Mohd Adeel Akhter 	1 				1 	1 	3 
Shafik Lubbos 	10 	5 	1 				16 
Grand Total 	38 	32 	16 	9 	1 	8 	104 

    * Total count of ageing for emails: 
Emails 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Alka Pandey 		5 		1 	1 	7 
Amir Aziz 	3 	1 			2 	6 
Mohammed Atiah 	3 	27 	2 		2 	34 
Mohd Adeel Akhter 	8 	6 			1 	15 
Tarish Ayubi 	4 	4 				8 
Grand Total 	18 	43 	2 	1 	6 	70 

Niren D'Souza 
Team Manager 
[email-masked]