Subject: 28th Feb
From: Ashish Dabral <[email-masked]>
To: Niren Dsouza <[email-masked]>
Date: Mon, 1 Mar 2021 00:15:12 -0700 (MST)

HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	3 
		Delayed Delivery (Furniture) 	1 
		Delayed Delivery (HH) 	7 
		Delivery Status 	37 
		Partial Delivery 	1 
		Reschedule Delivery 	4 
	Delivery Related Total 		53 
	Product Complaint 	Complaint outside Warranty 	1 
		Complaint within Warranty 	4 
	Product Complaint Total 	5 
	Refunds and Cancelations 	Cancelation 	7 
		Refund for Other reason 	2 
		Refunds after Return 	4 
		Return Request Initiation 	7 
	Refunds and Cancelations Total 	20 
Customer Services Total 			78 
Mattress Related 	Pre-Sales 	Other PreSales 	2 
	Pre-Sales Total 		2 
Mattress Related Total 			2 
No Answer 	No Answer 	No Answer 	28 
	No Answer Total 		28 
	(blank) 	(blank) 	24 
	(blank) Total 		24 
No Answer Total 			52 
PreSales 	Other Enquiry 	Offers 	3 
		Payment Methods 	3 
		Promo Code 	2 
		Store Availability 	14 
		Store Location 	4 
		Using Shukran Points 	1 
		Website/App Issues 	5 
	Other Enquiry Total 		32 
	Policy Related 	Delivery Cost 	15 
		Delivery Time 	7 
		Return Policy 	4 
	Policy Related Total 		26 
	Product Related 	Combo 	1 
		Pricing 	2 
		Product Specification 	63 
	Product Related Total 		66 
PreSales Total 			124 
Grand Total 			256 

Regards, 
Ashish Dabral