Subject: RE: Daily performance summary for LiveSalesman team for 26th, February, 2021.
From: Murtaza Kutiyanawala <[email-masked]>
To: Niren Dsouza <[email-masked]>
Cc: Nalineedhar Kasibhatla <[email-masked]>, Manmohan Chittlangia <[email-masked]>, saurabh <[email-masked]>, Ankit Arora <[email-masked]>, Deepak Devasia <[email-masked]>, Tejendra Singh <[email-masked]>
Date: Sun, 28 Feb 2021 05:16:17 +0000

Hi Niren,

Please clear all the tickets which are beyond 3 to 4 days by today afternoon.

Regards,

From: Niren Dsouza <[email-masked]>
Sent: Saturday, February 27, 2021 5:06 PM
To: Deepak Devasia <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Tejendra Singh <[email-masked]>
Cc: Nalineedhar Kasibhatla <[email-masked]>; Manmohan Chittlangia <[email-masked]>; saurabh <[email-masked]>; Ankit Arora <[email-masked]>
Subject: Daily performance summary for LiveSalesman team for 26th, February, 2021.

External email sender, please take precaution.
Good day.
Please find the attached performance data for the LiveSalesman team for 26th, February, 2021.

  *   Total tickets created:

Total tickets created
Groups
Agents
Facebook
Whatsapp open
Whatsapp resolved
HomeBox Instagram
Emails
Grand Total
Amer Kher Bek
31
31
Amir Aziz
2
16
18
Amr Khalil
1
31
32
Ibrahem Mahmoud
23
23
Issa Kafroni
1
33
34
Mohammed Atiah
4
11
15
Mohd Adeel Akhter
15
4
19
Niren Dsouza
6
6
Ritesh Sharma
12
12
Shafik Lubbos
28
28
Grand Total
15
4
178
6
15
218

  *   Total Whatsapp chats :
Agents
Total assigned chats
Total resolved chats
Adeel Akhter
2
1
Amer Kher Bek
41
42
Amir Aziz
23
23
Amr Khalil
46
45
Ibrahem Mahmoud
48
47
Issa Kafroni
44
44
Mohammed Atiah
6
6
Niren Dsouza
0
0
Ritesh  sharma
27
27
Shafik Lubbos
45
44
Grand Total
282
279

  *   Whatsapp chat type

HB Chat Type
Reason Category
Sub Reason
Count of HB Chat Type
Customer Services
Delivery Related
Day of Delivery - Status
5
Delayed Delivery (HH)
4
Delivery Status
15
Delivery Related Total
24
Refunds and Cancelations
Cancelation
3
Refund for Other reason
1
Refunds after Return
1
Return Request Initiation
5
(blank)
5
Refunds and Cancelations Total
15
Customer Services Total
39
Mattress Related
Post-Sales
Product Complaints
1
Post-Sales Total
1
Pre-Sales
Other PreSales
2
Product Query - Size/Material Etc.
4
(blank)
1
Pre-Sales Total
7
Mattress Related Total
8
No Answer
No Answer
No Answer
11
(blank)
1
No Answer Total
12
(blank)
(blank)
5
(blank) Total
5
No Answer Total
17
PreSales
Other Enquiry
Offers
8
Payment Methods
2
Store Availability
27
Store Location
9
Website/App Issues
3
Other Enquiry Total
49
Policy Related
Delivery Cost
6
Delivery Time
3
Return Policy
4
(blank)
1
Policy Related Total
14
Product Related
Combo
6
Pricing
9
Product Specification
38
(blank)
2
Product Related Total
55
PreSales Total
118
Grand Total
182

  *   Total count of ageing for Facebook:
Facebook
Ageing
Agents
0-2 days
3-4 days
Grand Total
Alka Pandey
2
2
Mohd Adeel Akhter
12
12
Grand Total
12
2
14

  *   Total count of ageing for Whatsapp:
Whatsapp
Ageing

Agents
0-2 days
3-4 days
5-6 days
7-10 days
11-15 days
+15 days
Grand Total
Alka Pandey
6
2
1
3
1
13
Amer Kher Bek
1
1
Amir Aziz
2
1
1
4
Amr Khalil
4
4
Ibrahem Mahmoud
5
2
1
1
1
1
11
Issa Kafroni
12
10
22
Mohammed Atiah
1
1
Mohd Adeel Akhter
1
1
2
Shafik Lubbos
5
1
6
Grand Total
36
16
3
5
2
2
64

  *   Total count of ageing for emails:

Emails
Ageing

Agents
0-2 days
3-4 days
5-6 days
7-10 days
+15 days
Grand Total
Alka Pandey
5
5
2
12
Amir Aziz
3
2
5
Mohammed Atiah
36
5
1
2
44
Mohd Adeel Akhter
5
1
6
Tarish Ayubi
7
6
1
14
Grand Total
53
19
2
1
6
81

Regards
Niren D'Souza
Team Manager
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