Subject: Re: Refund for order : 9624595673 - possible DED case.
From: Niren Dsouza <[email-masked]>
To: radhika jawle <[email-masked]>
Cc: vaibhav ohri <[email-masked]>, Dipesh Regmi <[email-masked]>, con loc <[email-masked]>, Eugene Ocoy <[email-masked]>, shatakshi pandey <[email-masked]>, pooja sharma <[email-masked]>, sanjana suresh <[email-masked]>, murtaza kutiyanawala <[email-masked]>
Date: Sat, 27 Feb 2021 06:34:29 -0700 (MST)

Hi, 

We've asked the cx but she doesn't know/remember which courier. 
We have asked, there is no reply. 

Niren D'Souza 
Team Manager 
[email-masked] 

From: "radhika jawle" <[email-masked]> 
To: "Niren Dsouza" <[email-masked]> 
Cc: "vaibhav ohri" <[email-masked]>, "Dipesh Regmi" <[email-masked]>, "con loc" <[email-masked]>, "Eugene Ocoy" <[email-masked]>, "shatakshi pandey" <[email-masked]>, "pooja sharma" <[email-masked]>, "vaibhav ohri" <[email-masked]>, "sanjana suresh" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]> 
Sent: Saturday, February 27, 2021 6:53:30 PM 
Subject: RE: Refund for order : 9624595673 - possible DED case. 

Hi [ mailto:[email-masked] |  @Niren Dsouza ] , 

Please find the email from LMG, Please check which courier customer has handover the return. 

Thanks & Regards, 

From: Niren Dsouza <[email-masked]> 
Sent: Friday, February 26, 2021 8:33 PM 
To: Con Loc <[email-masked]>; Eugene Ocoy <[email-masked]>; Shatakshi Pandey <[email-masked]>; Radhika Jawle <[email-masked]>; Pooja Sharma <[email-masked]>; Vaibhav Ohri <[email-masked]>; Sanjana Suresh <[email-masked]>; Murtaza Kutiyanawala <[email-masked]> 
Subject: Refund for order : 9624595673 - possible DED case. 

External email sender, please take precaution. 

Hi Team, 

Cust has returned this item to our courier over a month ago. 

She does not have any collection proof. 

She does not remember which courier person she returned it to either. 

She is now threatening a police and DED case. 

Can we process the refund ASAP please? 

Order : 9624595673 

Return AWB : RP012821001397 

Ticket : 2044260 

RoshniChadda 

So my refund has not been done yet. 

10:07 PM, 23rd Feb 

RoshniChadda 

A legal notice will be served to Home box shortly 

10:08 PM, 23rd Feb 

RoshniChadda 

Face the consequences thereafter 

10:08 PM, 23rd Feb 

RoshniChadda 

Which may include cancellation of your company's license. 

10:08 PM, 23rd Feb 

Alka 

Hi RoshniChadda, Please allow me one moment while I look up the status . This may take a minute or two. 

09:14 AM, 24th Feb 

Alka 

Please confirm if you have any return slip for the return of the items. 

09:17 AM, 24th Feb 

RoshniChadda 

I was not given a return skip 

09:17 AM, 24th Feb 

RoshniChadda 

Slip* 

09:17 AM, 24th Feb 

RoshniChadda 

Can't waste my time chasing you anymore 

09:18 AM, 24th Feb 

RoshniChadda 

Going to file a complaint 

09:18 AM, 24th Feb 

RoshniChadda 

All the best 
Bye 

Niren D'Souza 

Team Manager 

[ mailto:[email-masked] | [email-masked] ] 

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