Subject: Daily performance summary for LiveSalesman team for 26th, February, 2021.
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, murtaza kutiyanawala <[email-masked]>, tejendra singh <[email-masked]>
Cc: Nalineedhar Kasibhatla <[email-masked]>, Manmohan chittlangia <[email-masked]>, saurabh <[email-masked]>, Ankit Arora <[email-masked]>
Date: Sat, 27 Feb 2021 06:06:28 -0700 (MST)

Good day. 
Please find the attached performance data for the LiveSalesman team for 26th, February, 2021. 

    * Total tickets created: 

Total tickets created 	Groups 					
Agents 	Facebook 	Whatsapp open 	Whatsapp resolved 	HomeBox Instagram 	Emails 	Grand Total 
Amer Kher Bek 			31 			31 
Amir Aziz 		2 	16 			18 
Amr Khalil 		1 	31 			32 
Ibrahem Mahmoud 			23 			23 
Issa Kafroni 		1 	33 			34 
Mohammed Atiah 			4 		11 	15 
Mohd Adeel Akhter 	15 				4 	19 
Niren Dsouza 				6 		6 
Ritesh Sharma 			12 			12 
Shafik Lubbos 			28 			28 
Grand Total 	15 	4 	178 	6 	15 	218 

    * Total Whatsapp chats : 
Agents 	Total assigned chats 	Total resolved chats 
Adeel Akhter 	2 	1 
Amer Kher Bek 	41 	42 
Amir Aziz 	23 	23 
Amr Khalil 	46 	45 
Ibrahem Mahmoud 	48 	47 
Issa Kafroni 	44 	44 
Mohammed Atiah 	6 	6 
Niren Dsouza 	0 	0 
Ritesh sharma 	27 	27 
Shafik Lubbos 	45 	44 
Grand Total 	282 	279 

    * Whatsapp chat type 

HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	5 
		Delayed Delivery (HH) 	4 
		Delivery Status 	15 
	Delivery Related Total 		24 
	Refunds and Cancelations 	Cancelation 	3 
		Refund for Other reason 	1 
		Refunds after Return 	1 
		Return Request Initiation 	5 
		(blank) 	5 
	Refunds and Cancelations Total 	15 
Customer Services Total 			39 
Mattress Related 	Post-Sales 	Product Complaints 	1 
	Post-Sales Total 		1 
	Pre-Sales 	Other PreSales 	2 
		Product Query - Size/Material Etc. 	4 
		(blank) 	1 
	Pre-Sales Total 		7 
Mattress Related Total 			8 
No Answer 	No Answer 	No Answer 	11 
		(blank) 	1 
	No Answer Total 		12 
	(blank) 	(blank) 	5 
	(blank) Total 		5 
No Answer Total 			17 
PreSales 	Other Enquiry 	Offers 	8 
		Payment Methods 	2 
		Store Availability 	27 
		Store Location 	9 
		Website/App Issues 	3 
	Other Enquiry Total 		49 
	Policy Related 	Delivery Cost 	6 
		Delivery Time 	3 
		Return Policy 	4 
		(blank) 	1 
	Policy Related Total 		14 
	Product Related 	Combo 	6 
		Pricing 	9 
		Product Specification 	38 
		(blank) 	2 
	Product Related Total 		55 
PreSales Total 			118 
Grand Total 			182 

    * Total count of ageing for Facebook: 
Facebook 	Ageing 		
Agents 	0-2 days 	3-4 days 	Grand Total 
Alka Pandey 		2 	2 
Mohd Adeel Akhter 	12 		12 
Grand Total 	12 	2 	14 

    * Total count of ageing for Whatsapp: 
Whatsapp 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Alka Pandey 	6 	2 	1 	3 	1 		13 
Amer Kher Bek 	1 						1 
Amir Aziz 	2 	1 	1 				4 
Amr Khalil 	4 						4 
Ibrahem Mahmoud 	5 	2 	1 	1 	1 	1 	11 
Issa Kafroni 	12 	10 					22 
Mohammed Atiah 	1 						1 
Mohd Adeel Akhter 				1 		1 	2 
Shafik Lubbos 	5 	1 					6 
Grand Total 	36 	16 	3 	5 	2 	2 	64 

    * Total count of ageing for emails: 

Emails 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Alka Pandey 	5 	5 			2 	12 
Amir Aziz 		3 			2 	5 
Mohammed Atiah 	36 	5 	1 		2 	44 
Mohd Adeel Akhter 	5 			1 		6 
Tarish Ayubi 	7 	6 	1 			14 
Grand Total 	53 	19 	2 	1 	6 	81 

Regards 
Niren D'Souza 
Team Manager 
[email-masked]