Subject: Re: Clarification about KSA tickets
From: Niren Dsouza <[email-masked]>
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Date: Sat, 27 Feb 2021 03:53:54 -0700 (MST)

Hi Hamza, 

Could you clarify about the remaining tickets as well? 

Niren D'Souza 
Team Manager 
[email-masked] 

From: "Hamza Nouri Ahmad Abu Azzam" <[email-masked]> 
To: "Niren Dsouza" <[email-masked]> 
Sent: Saturday, February 27, 2021 3:53:27 PM 
Subject: RE: Clarification about KSA tickets 

Hi Niren, 

As you see the below the refund is rejected, I raised to Jia team to see what the issue. 

Thank you. 

[ https://landmark.atlassian.net/browse/REL-134417 | REL-134417 ] 

Copy link to issue 

Best Regards 

Hamza.AbuAzzam 
Customer Care Center - Home box - KSA 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://mail.lsmindia.com/www.homeboxstores.com | www.homeboxstores.com ] | [ https://mail.lsmindia.com/www.landmarkgroup.com | www.landmarkgroup.com ] 

From: Niren Dsouza <[email-masked]> 
Sent: Saturday, February 27, 2021 12:07 PM 
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]> 
Subject: Clarification about KSA tickets 

External email sender, please take precaution. 

Hi Hamza, 

We've been handling KSA emails for some time now and needed some clarity with regards to closure of the tickets and department escalations. 

· 2152038, Can the contact number be updated for WWT 

· 29014201932020201207 

· 2106420 CRM approved bt no one contacted the cx 

· 2027923 KSA DED? 

· Order : [ callto:6263174026 | 6263174026 ] 

· #2152648 Refund not processed 

Can you advise and update about these tickets please? 

Thanks and regards 

Niren D'Souza 

Team Manager 

[ mailto:[email-masked] | [email-masked] ] 

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