Subject: KSA LSM update MOM
From: Yahia Taha <[email-masked]>
To: Niren Dsouza <[email-masked]>, saurabh <[email-masked]>
Cc: Deepak Devasia <[email-masked]>, Hasan Razakhan <[email-masked]>
Date: Thu, 25 Feb 2021 07:51:25 +0000

Dear All,

Thanks very much for attending today's meeting ,below are the MOM points.

Point
Owner
Details
What's app going live status
Saurabh
As updated, it was supposed to go live last week but due to technical challenges it is delayed ,however work in progress
Wh escalation matrix
Hasan
Need to check with SCM to delegate one person from each territory to deal with FD tickets
Follow up to close the tickets
Niren
Need to check with team and follow up to close the tickets as some tickets are laying for 14 days with no follow up to close even issue is resolved
More focus on tickets creation process
Niren
Observed some child tickets not created for internal team
Daily update call
Niren \Yahia
Need to have daily basis update call to share feedback and challenges
KSA tickets volume report
Niren
Need to share tickets volume report and discuss in 2:30 pm meeting
Critical cases tickets report
Niren
Need to share daily basis critical cases report with Yahia before escalating to ministry or negative comments in SM.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
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