Subject: Daily performance summary for LiveSalesman team for 23rd, February, 2021.
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, murtaza kutiyanawala <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>
Cc: tejendra singh <[email-masked]>, Manmohan chittlangia <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 24 Feb 2021 09:05:21 -0700 (MST)

Good evening.\ 
Please find below the performance summary for the LiveSalesman team for the 23rd,February,2021. 

    * Total tickets created: 
Total tickets created 	Groups 					
Agents 	Facebook 	Whatsapp open 	Whatsapp resolved 	HomeBox Instagram 	Emails 	Grand Total 
Alka Pandey 	8 	2 	17 		2 	29 
Amir Aziz 		1 	24 		3 	28 
Ibrahem Mahmoud 		1 	25 			26 
Issa Kafroni 		6 	55 			61 
Mohd Adeel Akhter 					4 	4 
Shafik Lubbos 		1 	54 			55 
Tarish Ayubi 	11 		6 	16 	24 	57 
Grand Total 	19 	11 	181 	16 	33 	260 

    * Total Whatsapp chats : 
Agents 	Total chats assigned 	Total chats resolved 
Alka Pandey 	41 	39 
Amir Aziz 	31 	31 
Ibrahem Mahmoud 	86 	87 
Issa Kafroni 	76 	75 
Niren Dsouza 	0 	1 
Shafik Lubbos 	92 	92 
Tarish Ayubi 	7 	7 
Grand Total 	333 	332 

    * 

        * Whatsapp chat type 

HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	8 
		Delayed Delivery (HH) 	6 
		Delivery Status 	14 
		Reschedule Delivery 	3 
		(blank) 	1 
	Delivery Related Total 		32 
	Product Complaint 	Complaint within Warranty 	5 
		(blank) 	3 
	Product Complaint Total 	8 
	Refunds and Cancelations 	Cancelation 	1 
		Refund for Other reason 	3 
		Refunds after Return 	2 
		Return item not received 	1 
		Return Request Initiation 	2 
		(blank) 	5 
	Refunds and Cancelations Total 	14 
Customer Services Total 			54 
Mattress Related 	Pre-Sales 	Other PreSales 	1 
	Pre-Sales Total 		1 
Mattress Related Total 			1 
No Answer 	No Answer 	No Answer 	11 
		(blank) 	8 
	No Answer Total 		19 
	(blank) 	(blank) 	9 
	(blank) Total 		9 
No Answer Total 			28 
PreSales 	Other Enquiry 	Payment Methods 	6 
		Store Availability 	20 
		Store Location 	3 
		Website/App Issues 	1 
		(blank) 	1 
	Other Enquiry Total 		31 
	Policy Related 	Delivery Cost 	12 
		Delivery Time 	3 
		Return Policy 	3 
		(blank) 	4 
	Policy Related Total 		22 
	Product Related 	Product Specification 	45 
		(blank) 	11 
	Product Related Total 		56 
PreSales Total 			109 
Grand Total 			192 

    * Total count of ageing for Facebook: 
Facebook 	Ageing 		
Agents 	0-2 days 	+15 days 	Grand Total 
Alka Pandey 	10 		10 
Mohd Adeel Akhter 	4 	1 	5 
Tarish Ayubi 	4 		4 
Grand Total 	18 	1 	19 

    * Total count of ageing for Whatsapp: 
Whatsapp 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Alka Pandey 	5 		4 	8 		17 
Amir Aziz 	8 			1 		9 
Ibrahem Mahmoud 	2 		1 	1 	1 	5 
Issa Kafroni 	16 					16 
Mohd Adeel Akhter 		1 	2 	1 	1 	5 
Shafik Lubbos 	1 	1 				2 
Grand Total 	32 	2 	7 	11 	2 	54 

    * Total count of ageing for emails: 

Emails 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Alka Pandey 	8 	1 	1 		1 	11 
Amir Aziz 	5 	1 			2 	8 
Ibrahem Mahmoud 		1 				1 
Mohd Adeel Akhter 	8 	3 	2 	2 	2 	17 
Tarish Ayubi 	25 					25 
Grand Total 	46 	6 	3 	2 	5 	62 

Thanks 
Niren D'Souza 
Team Manager 
[email-masked]