Subject: 23rd Feb
From: Ashish Dabral <[email-masked]>
To: Niren Dsouza <[email-masked]>
Date: Wed, 24 Feb 2021 08:29:35 -0700 (MST)

HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	8 
		Delayed Delivery (HH) 	6 
		Delivery Status 	14 
		Reschedule Delivery 	3 
		(blank) 	1 
	Delivery Related Total 		32 
	Product Complaint 	Complaint within Warranty 	5 
		(blank) 	3 
	Product Complaint Total 	8 
	Refunds and Cancelations 	Cancelation 	1 
		Refund for Other reason 	3 
		Refunds after Return 	2 
		Return item not received 	1 
		Return Request Initiation 	2 
		(blank) 	5 
	Refunds and Cancelations Total 	14 
Customer Services Total 			54 
Mattress Related 	Pre-Sales 	Other PreSales 	1 
	Pre-Sales Total 		1 
Mattress Related Total 			1 
No Answer 	No Answer 	No Answer 	11 
		(blank) 	8 
	No Answer Total 		19 
	(blank) 	(blank) 	9 
	(blank) Total 		9 
No Answer Total 			28 
PreSales 	Other Enquiry 	Payment Methods 	6 
		Store Availability 	20 
		Store Location 	3 
		Website/App Issues 	1 
		(blank) 	1 
	Other Enquiry Total 		31 
	Policy Related 	Delivery Cost 	12 
		Delivery Time 	3 
		Return Policy 	3 
		(blank) 	4 
	Policy Related Total 		22 
	Product Related 	Product Specification 	45 
		(blank) 	11 
	Product Related Total 		56 
PreSales Total 			109 
Grand Total 			192 

Regards, 
Ashish Dabral