Subject: Fwd: YTD data for the different streams
From: "Niren Dsouza" <[email-masked]>
Date: Tue, 23 Feb 2021 03:59:49 -0700 (MST)

Niren D'Souza 
Team Manager 
[email-masked] 

From: "saurabh" <[email-masked]> 
To: "Niren Dsouza" <[email-masked]> 
Sent: Tuesday, February 23, 2021 4:22:21 PM 
Subject: Re: YTD data for the different streams 

Hi Niren, 

Please add the following data 

Chats/ticket 
Tickets by Category 
Tickets handled per agent 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Niren Dsouza <[email-masked]> 
Sent: 23 February 2021 4:19 PM 
To: Saurabh Dadu <[email-masked]> 
Subject: YTD data for the different streams 
Hi. 
Please find attached a year to date report for the different streams the LiveSalesman team has been handling. 

    * Total Whatsapp chats handled to date month wise.(Start date Sep 15th, 2020) 

    * Total Emails actioned. January onwards data. 

    * Total Instagram tickets created. January onwards initiation. 

Agent wise ticket breakup: 

Agents 	Total tickets - Instagram 
Alka Pandey 	21 
Niren Dsouza 	120 
No Agent 	27 
Saurav Chakraborty 	39 
Tarish Ayubi 	51 
Grand Total 	258 

Let me know if I add anything to this otherwise I'd like to send this before the call today. 
Niren D'Souza 
Team Manager 
[email-masked]