Subject: Re: Daily performance summary for LiveSalesman team for 21st, February, 2021.
From: Niren Dsouza <[email-masked]>
To: murtaza kutiyanawala <[email-masked]>, saurabh <[email-masked]>
Date: Mon, 22 Feb 2021 10:04:43 -0700 (MST)

Niren D'Souza 
Team Manager 
[email-masked] 

From: "Niren Dsouza" <[email-masked]> 
To: "deepak devasia" <[email-masked]>, "tejendra singh" <[email-masked]>, "Manmohan chittlangia" <[email-masked]> 
Cc: "Nalineedhar Kasibhatla" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]> 
Sent: Monday, February 22, 2021 10:33:04 PM 
Subject: Daily performance summary for LiveSalesman team for 21st, February, 2021. 

Good day. 
Please find listed below the performance summary for the LiveSalesman team for the 21st of February, 2021. 

    * Total tickets created 

Total tickets created 	Groups 					
Agents 	Facebook 	Whatsapp open 	Whatsapp resolved 	HomeBox Instagram 	Emails 	Grand Total 
Alka Pandey 		1 	55 		14 	70 
Amir Aziz 		4 	58 		4 	66 
Ibrahem Mahmoud 			30 			30 
Mohammed Atiah 		3 	46 			49 
Mohd Adeel Akhter 	33 		47 		9 	89 
No Agent 			1 			1 
Tarish Ayubi 	4 		59 	3 	11 	77 
Grand Total 	37 	8 	296 	3 	38 	382 

    * Whatsapp chat report : 
Agents 	Total chats assigned 	Total chats resolved 
Adeel Akhter 	66 	66 
Alka Pandey 	88 	80 
Amir Aziz 	87 	87 
Ibrahem Mahmoud 	112 	114 
Mohammed Atiah 	87 	95 
Tarish Ayubi 	76 	77 
Grand Total 	516 	519 

    * Whatsapp chat type 
HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	1 
		Delayed Delivery (HH) 	4 
		Delivery Status 	40 
		Partial Delivery 	3 
		Reschedule Delivery 	1 
	Delivery Related Total 		49 
	Product Complaint 	Complaint within Warranty 	10 
	Product Complaint Total 	10 
	Refunds and Cancelations 	Cancelation 	14 
		Refund for Other reason 	5 
		Return Request Initiation 	6 
	Refunds and Cancelations Total 	25 
Customer Services Total 			84 
Mattress Related 	Pre-Sales 	Other PreSales 	2 
	Pre-Sales Total 		2 
Mattress Related Total 			2 
No Answer 	No Answer 	No Answer 	73 
	No Answer Total 		73 
No Answer Total 			73 
PreSales 	Other Enquiry 	Offers 	7 
		Payment Methods 	1 
		Promo Code 	1 
		Store Availability 	15 
		Store Location 	8 
		Using Shukran Points 	2 
		Website/App Issues 	5 
	Other Enquiry Total 		39 
	Policy Related 	Delivery Cost 	24 
		Delivery Time 	14 
		Return Policy 	1 
	Policy Related Total 		39 
	Product Related 	Combo 	2 
		Pricing 	1 
		Product Specification 	75 
	Product Related Total 		78 
PreSales Total 			156 
Grand Total 			315 

    * Total count of ageing for Facebook: 
Facebook 	Ageing 			
Agents 	0-2 days 	3-4 days 	+15 days 	Grand Total 
Amir Aziz 	4 			4 
Mohd Adeel Akhter 	16 		1 	17 
Niren Dsouza 	1 	2 		3 
Tarish Ayubi 	1 	9 	1 	11 
Grand Total 	22 	11 	2 	35 

    * Total count of ageing for Whatsapp: 
Whatsapp 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Alka Pandey 	8 	6 	2 			16 
Amir Aziz 	9 		3 	1 		13 
Ibrahem Mahmoud 	1 	1 	3 	2 	1 	8 
Issa Kafroni 	4 					4 
Mohammed Atiah 	3 			1 		4 
Mohd Adeel Akhter 	2 	2 				4 
Shafik Lubbos 	1 					1 
Grand Total 	28 	9 	8 	4 	1 	50 

    * Total count of ageing for emails: 
Emails 	Ageing 				
Agents 	0-2 days 	3-4 days 	5-6 days 	+15 days 	Grand Total 
Alka Pandey 	17 	8 	1 	2 	28 
Amir Aziz 	6 	1 		2 	9 
Ibrahem Mahmoud 	1 				1 
Mohd Adeel Akhter 	14 	2 			16 
Tarish Ayubi 	1 	1 		1 	3 
Grand Total 	39 	12 	1 	5 	57 

Regards 
Niren D'Souza 
Team Manager 
[email-masked]