Subject: Re: Refund Status Order # 9616972000
From: Niren Dsouza <[email-masked]>
To: radhika jawle <[email-masked]>
Cc: Saurav Chakraborty <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, murtaza kutiyanawala <[email-masked]>
Date: Mon, 22 Feb 2021 08:17:22 -0700 (MST)

Hi Team, 

Cx has replied asking to credit the amount in My Credit as she doesn't have a UAE account any longer. 

Niren D'Souza 
Team Manager 
[email-masked] 

From: "radhika jawle" <[email-masked]> 
To: "Niren Dsouza" <[email-masked]>, "Saurav Chakraborty" <[email-masked]> 
Cc: "HomeBox Customercare UAE" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]> 
Sent: Sunday, February 21, 2021 12:15:46 PM 
Subject: FW: Refund Status Order # 9616972000 

Hi Team, 

We tried to contact the customer but no response. Please get the UAE bank details from the customer to process the bank transfer. 

Thanks & Regards, 

From: Punit Darji <[email-masked]> 
Sent: Sunday, February 21, 2021 10:38 AM 
To: Radhika Jawle <[email-masked]> 
Cc: HomeBox Customercare UAE <[email-masked]>; Niren Dsouza <[email-masked]>; Saurav Chakraborty <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Vivek Kumar Gupta <[email-masked]>; Poorvi Chopra <[email-masked]> 
Subject: RE: Refund Status Order # 9616972000 

Hello [ mailto:[email-masked] | 
@Radhika Jawle ] , 

Please note that we cannot process the refund due to foreign bank account details. 

Kindly speak with customer & update UAE bank account details in the system. Based on system report, we will process cash refund in next batch. 

	

ORDER_NO 	

Account_Number 	

Bank_Name 	

Bank_Branch 	

Account_Holder_Name 	

Branch_Identification_Code 

9616972000 	

5883588315682 	

Metro Bank 	

Lipa,Philippines 	

Marife Olan 	

5883588315682 

Regards, 

Punit Darji 

From: Radhika Jawle < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, February 20, 2021 10:00 AM 
To: Punit Darji < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] >; Niren Dsouza < [ mailto:[email-masked] | [email-masked] ] >; Saurav Chakraborty < [ mailto:[email-masked] | [email-masked] ] >; Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] >; Vivek Kumar Gupta < [ mailto:[email-masked] | [email-masked] ] >; Poorvi Chopra < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund Status Order # 9616972000 

Hi [ mailto:[email-masked] | 
@Punit Darji ] , 

Please process the refund for the subjected order as its pending since December. 

Thanks & Regards, 

From: Ali Mohamed < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, February 08, 2021 4:44 PM 
To: Radhika Jawle < [ mailto:[email-masked] | [email-masked] ] >; Poorvi Chopra < [ mailto:[email-masked] | [email-masked] ] >; Punit Darji < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] >; Niren Dsouza < [ mailto:[email-masked] | [email-masked] ] >; Saurav Chakraborty < [ mailto:[email-masked] | [email-masked] ] >; Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund Status Order # 9616972000 

Hi team , 

Reminder . 

From: Radhika Jawle < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, February 1, 2021 1:38 PM 
To: Poorvi Chopra < [ mailto:[email-masked] | [email-masked] ] >; Punit Darji < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] >; Niren Dsouza < [ mailto:[email-masked] | [email-masked] ] >; Saurav Chakraborty < [ mailto:[email-masked] | [email-masked] ] >; Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund Status Order # 9616972000 

Hi Team, 

Please update as customer is following up for the refunds. 

Thanks & Regards, 

From: Radhika Jawle < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, January 28, 2021 1:10 PM 
To: Poorvi Chopra < [ mailto:[email-masked] | [email-masked] ] >; Punit Darji < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund Status Order # 9616972000 

Hi Team, 

Please update as customer is following up for refund. 

Thanks & Regards, 

From: Radhika Jawle < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 27, 2021 10:39 AM 
To: Poorvi Chopra < [ mailto:[email-masked] | [email-masked] ] >; Punit Darji < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Refund Status Order # 9616972000 

Hi, 

Please check the subjected order as the refund status still in progress. 

Thanks & Regards, 

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