Subject: 21st Feb
From: Ashish Dabral <[email-masked]>
To: Niren Dsouza <[email-masked]>
Date: Mon, 22 Feb 2021 05:17:14 -0700 (MST)

HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	1 
		Delayed Delivery (HH) 	4 
		Delivery Status 	40 
		Partial Delivery 	3 
		Reschedule Delivery 	1 
	Delivery Related Total 		49 
	Product Complaint 	Complaint within Warranty 	10 
	Product Complaint Total 	10 
	Refunds and Cancelations 	Cancelation 	14 
		Refund for Other reason 	5 
		Return Request Initiation 	6 
	Refunds and Cancelations Total 	25 
Customer Services Total 			84 
Mattress Related 	Pre-Sales 	Other PreSales 	2 
	Pre-Sales Total 		2 
Mattress Related Total 			2 
No Answer 	No Answer 	No Answer 	73 
	No Answer Total 		73 
No Answer Total 			73 
PreSales 	Other Enquiry 	Offers 	7 
		Payment Methods 	1 
		Promo Code 	1 
		Store Availability 	15 
		Store Location 	8 
		Using Shukran Points 	2 
		Website/App Issues 	5 
	Other Enquiry Total 		39 
	Policy Related 	Delivery Cost 	24 
		Delivery Time 	14 
		Return Policy 	1 
	Policy Related Total 		39 
	Product Related 	Combo 	2 
		Pricing 	1 
		Product Specification 	75 
	Product Related Total 		78 
PreSales Total 			156 
Grand Total 			315 

Regards, 
Ashish Dabral