Subject: Re: Received only 1 voucher Order #9635387421 & 9635150373
From: Amir Abdullah <[email-masked]>
To: Radhika Jawle <[email-masked]>
Cc: Faizal Maradeya <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Niren Dsouza <[email-masked]>
Date: Mon, 22 Feb 2021 05:53:55 +0000

Hi @Radhika Jawle<mailto:[email-masked]>,

As per the Jira yesterday, tech will be looking into it.

However, they have suggested that I go ahead with creating the the missing vouchers manually for all the ones reported so far.

Amir Abdullah

Digital Marketing Coordinator

Web Team | Landmark Group

m: +971553664660

t: +97145172179

________________________________
From: Radhika Jawle <[email-masked]>
Sent: Monday, February 22, 2021 9:31 AM
To: Amir Abdullah <[email-masked]>
Cc: Faizal Maradeya <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Niren Dsouza <[email-masked]>
Subject: RE: Received only 1 voucher Order #9635387421 & 9635150373

Hi @Amir Abdullah<mailto:[email-masked]>,

Customer received only 1voucher.

Below are the invoice details for your reference. Delivery completed for all the orders.

9635143540

9635392893

9635125945

Thanks & Regards,

[DFBA450F]

From: Amir Abdullah <[email-masked]>
Sent: Sunday, February 21, 2021 12:52 PM
To: Radhika Jawle <[email-masked]>
Cc: Faizal Maradeya <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Niren Dsouza <[email-masked]>
Subject: Re: Received only 1 voucher Order #9635387421 & 9635150373

Hi @Radhika Jawle<mailto:[email-masked]>,

Have raised the issue via Jira to tech.

Meanwhile, if you have any additional details or screenshots from customers etc please let me know.

Amir Abdullah

Digital Marketing Coordinator

Web Team | Landmark Group

m: +971553664660

t: +97145172179

________________________________

From: Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 21, 2021 11:03 AM
To: Amir Abdullah <[email-masked]<mailto:[email-masked]>>
Cc: Faizal Maradeya <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Subject: RE: Received only 1 voucher Order #9635387421 & 9635150373

Hi @Amir Abdullah<mailto:[email-masked]>,

Customer has not received any notification  and yes order has been delivered completely to customer.

Thanks & Regards,

[DFBA450F]

From: Amir Abdullah <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 21, 2021 10:54 AM
To: Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Cc: Faizal Maradeya <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Subject: Re: Received only 1 voucher Order #9635387421 & 9635150373

Hi @Radhika Jawle<mailto:[email-masked]>,

Just to clarify, did the customer receive cart notification on how many vouchers they would receive? and have their orders been delivered to them completely?

If customers have shared additional details or screenshots, please share them with me.

Thank You

Amir Abdullah

Digital Marketing Coordinator

Web Team | Landmark Group

m: +971553664660

t: +97145172179

________________________________

From: Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 20, 2021 4:11 PM
To: Amir Abdullah <[email-masked]<mailto:[email-masked]>>
Cc: Faizal Maradeya <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Subject: Received only 1 voucher Order #9635387421 & 9635150373

Dear @Amir Abdullah<mailto:[email-masked]>,

Please be informed that , for the subjected invoice customer received only 1 voucher.

As pe terms and conditions. Vouchers will be issued on purchases of AED 250  and above. You will receive vouchers in multiples of AED 250 from AED 250 onwards, depending on the invoice amount.

Thanks & Regards,

[DFBA450F]

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