Subject: RE: Daily performance summary for LiveSalesman team for 18th, February, 2021.
From: Manmohan Chittlangia <[email-masked]>
To: Niren Dsouza <[email-masked]>
Cc: Deepak Devasia <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Sun, 21 Feb 2021 07:11:14 +0000

Hi Niren,

Can you please share below report  as on date with all YTD data and summary .
Below is only daily data .

Regards,

[A close up of a sign  Description automatically generated]
 Manmohan Chittlangia
Finance Manager
  T   :  +971 4 517 2319
  F   :  +971 4 517 2380
  M  :  +971 4517 2319
  E   : [email-masked]<mailto:[email-masked]>
  Landmark Tower, Dubai Marina
  P.O.Box 282028, UAE.
 www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7CAhmed.Abdelmalik%40landmarkgroup.com%7C93db93389210427dbabe08d8226fa996%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637297210472297131&sdata=bHxiFNN9YaEBfzjisoqW%2BazeLjstDAIbOtYc13W7Rbk%3D&reserved=0>

From: Niren Dsouza <[email-masked]>
Sent: Friday, February 19, 2021 6:03 PM
To: Deepak Devasia <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Tejendra Singh <[email-masked]>
Cc: Nalineedhar Kasibhatla <[email-masked]>; Manmohan Chittlangia <[email-masked]>
Subject: Daily performance summary for LiveSalesman team for 18th, February, 2021.

External email sender, please take precaution.
Good day.
Please find listed below the performance summary for the LiveSalesman team for the 18th of February, 2021.

  *   Total tickets created

Total tickets created
Groups
Agents
Facebook
Whatsapp open
Whatsapp resolved
HomeBox Instagram
Emails
Grand Total
Alka Pandey
5
45
50
Ibrahem Mahmoud
101
101
Mohd Adeel Akhter
5
2
43
2
52
Niren Dsouza
7
7
Tarish Ayubi
14
78
13
1
106
Grand Total
26
7
267
13
3
316

  *   Whatsapp chat report :
Agents
Assigned chats
Resolved chats
Adeel Akhter
58
58
Alka Pandey
95
90
Ibrahem Mahmoud
248
247
Tarish Ayubi
93
93
Grand Total
494
488

  *   Whatsapp chat type

HB Chat Type
Reason Category
Sub Reason
Count of HB Chat Type
Customer Services
Delivery Related
Delayed Delivery (Furniture)
1
Delivery Status
57
Partial Delivery
4
Reschedule Delivery
2
Delivery Related Total
64
Product Complaint
Complaint within Warranty
5
Product Complaint Total
5
Refunds and Cancelations
Cancelation
5
Refund for Other reason
2
Refunds after Return
1
Return item not received
1
Return Request Initiation
10
Refunds and Cancelations Total
19
Customer Services Total
88
No Answer
No Answer
No Answer
65
No Answer Total
65
No Answer Total
65
PreSales
Other Enquiry
Offers
7
Payment Methods
4
Store Availability
10
Store Location
10
Using Shukran Points
1
Website/App Issues
6
Other Enquiry Total
38
Policy Related
Delivery Cost
15
Delivery Time
4
Return Policy
2
Policy Related Total
21
Product Related
Combo
2
Pricing
4
Product Specification
59
Product Related Total
65
PreSales Total
124
Grand Total
277

  *   Total count of ageing for Facebook:

Facebook
Ageing

Agents
0-2 days
3-4 days
5-6 days
+15 days
Grand Total
Mohd Adeel Akhter
5
7
1
1
14
Niren Dsouza
13
10
2
25
Tarish Ayubi
16
3
1
20
Grand Total
34
20
3
2
59

  *   Total count of ageing for Whatsapp
Whatsapp
Ageing

Agents
0-2 days
3-4 days
5-6 days
11-15 days
Grand Total
Alka Pandey
14
3
17
Amir Aziz
10
19
2
31
Ibrahem Mahmoud
4
1
2
1
8
Mohammed Atiah
2
2
Mohd Adeel Akhter
4
9
13
Tarish Ayubi
1
1
Grand Total
32
35
4
1
72

  *   Total count of ageing for emails:

Emails
Ageing
Agents
+15 days
0-2 days
3-4 days
5-6 days
7-10 days
Grand Total
Alka Pandey
3
10
26
39
Amir Aziz
3
4
2
9
Mohd Adeel Akhter
2
25
2
1
1
31
Tarish Ayubi
2
8
2
2
14
Grand Total
10
43
34
3
3
93

Regards
Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>
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