Subject: Daily performance summary for LiveSalesman team for 18th, February, 2021.
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, murtaza kutiyanawala <[email-masked]>, tejendra singh <[email-masked]>
Cc: Nalineedhar Kasibhatla <[email-masked]>, [email-masked]
Date: Fri, 19 Feb 2021 07:03:05 -0700 (MST)

Good day. 
Please find listed below the performance summary for the LiveSalesman team for the 18th of February, 2021. 

    * Total tickets created 

Total tickets created 	Groups 					
Agents 	Facebook 	Whatsapp open 	Whatsapp resolved 	HomeBox Instagram 	Emails 	Grand Total 
Alka Pandey 		5 	45 			50 
Ibrahem Mahmoud 			101 			101 
Mohd Adeel Akhter 	5 	2 	43 		2 	52 
Niren Dsouza 	7 					7 
Tarish Ayubi 	14 		78 	13 	1 	106 
Grand Total 	26 	7 	267 	13 	3 	316 

    * Whatsapp chat report : 
Agents 	Assigned chats 	Resolved chats 
Adeel Akhter 	58 	58 
Alka Pandey 	95 	90 
Ibrahem Mahmoud 	248 	247 
Tarish Ayubi 	93 	93 
Grand Total 	494 	488 

    * Whatsapp chat type 

HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Delayed Delivery (Furniture) 	1 
		Delivery Status 	57 
		Partial Delivery 	4 
		Reschedule Delivery 	2 
	Delivery Related Total 		64 
	Product Complaint 	Complaint within Warranty 	5 
	Product Complaint Total 	5 
	Refunds and Cancelations 	Cancelation 	5 
		Refund for Other reason 	2 
		Refunds after Return 	1 
		Return item not received 	1 
		Return Request Initiation 	10 
	Refunds and Cancelations Total 	19 
Customer Services Total 			88 
No Answer 	No Answer 	No Answer 	65 
	No Answer Total 		65 
No Answer Total 			65 
PreSales 	Other Enquiry 	Offers 	7 
		Payment Methods 	4 
		Store Availability 	10 
		Store Location 	10 
		Using Shukran Points 	1 
		Website/App Issues 	6 
	Other Enquiry Total 		38 
	Policy Related 	Delivery Cost 	15 
		Delivery Time 	4 
		Return Policy 	2 
	Policy Related Total 		21 
	Product Related 	Combo 	2 
		Pricing 	4 
		Product Specification 	59 
	Product Related Total 		65 
PreSales Total 			124 
Grand Total 			277 

    * Total count of ageing for Facebook: 
Facebook 	Ageing 				
Agents 	0-2 days 	3-4 days 	5-6 days 	+15 days 	Grand Total 
Mohd Adeel Akhter 	5 	7 	1 	1 	14 
Niren Dsouza 	13 	10 	2 		25 
Tarish Ayubi 	16 	3 		1 	20 
Grand Total 	34 	20 	3 	2 	59 

    * Total count of ageing for Whatsapp 
Whatsapp 	Ageing 				
Agents 	0-2 days 	3-4 days 	5-6 days 	11-15 days 	Grand Total 
Alka Pandey 	14 	3 			17 
Amir Aziz 	10 	19 	2 		31 
Ibrahem Mahmoud 	4 	1 	2 	1 	8 
Mohammed Atiah 		2 			2 
Mohd Adeel Akhter 	4 	9 			13 
Tarish Ayubi 		1 			1 
Grand Total 	32 	35 	4 	1 	72 

    * Total count of ageing for emails: 

Emails 	Ageing 					
Agents 	+15 days 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	Grand Total 
Alka Pandey 	3 	10 	26 			39 
Amir Aziz 	3 		4 		2 	9 
Mohd Adeel Akhter 	2 	25 	2 	1 	1 	31 
Tarish Ayubi 	2 	8 	2 	2 		14 
Grand Total 	10 	43 	34 	3 	3 	93 

Regards 
Niren D'Souza 
Team Manager 
[email-masked]