Subject: 18th Feb
From: Ashish Dabral <[email-masked]>
To: Niren Dsouza <[email-masked]>
Date: Fri, 19 Feb 2021 05:44:07 -0700 (MST)

HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Delayed Delivery (Furniture) 	1 
		Delivery Status 	57 
		Partial Delivery 	4 
		Reschedule Delivery 	2 
	Delivery Related Total 		64 
	Product Complaint 	Complaint within Warranty 	5 
	Product Complaint Total 	5 
	Refunds and Cancelations 	Cancelation 	5 
		Refund for Other reason 	2 
		Refunds after Return 	1 
		Return item not received 	1 
		Return Request Initiation 	10 
	Refunds and Cancelations Total 	19 
Customer Services Total 			88 
No Answer 	No Answer 	No Answer 	65 
	No Answer Total 		65 
No Answer Total 			65 
PreSales 	Other Enquiry 	Offers 	7 
		Payment Methods 	4 
		Store Availability 	10 
		Store Location 	10 
		Using Shukran Points 	1 
		Website/App Issues 	6 
	Other Enquiry Total 		38 
	Policy Related 	Delivery Cost 	15 
		Delivery Time 	4 
		Return Policy 	2 
	Policy Related Total 		21 
	Product Related 	Combo 	2 
		Pricing 	4 
		Product Specification 	59 
	Product Related Total 		65 
PreSales Total 			124 
Grand Total 			277 

Regards, 
Ashish Dabral