Subject: Re: Daily performance summary for LiveSalesman team for 16th, February, 2021.
From: Saurabh Dadu <[email-masked]>
To: Niren HB LSM Dsouza <[email-masked]>, Deepak Devasia <[email-masked]>, tejendra singh <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>, Manmohan Chittlangia <[email-masked]>
Cc: Murtaza Kutiyanawala <[email-masked]>
Date: Thu, 18 Feb 2021 10:21:59 +0000

Niren, please add @Manmohan Chittlangia<mailto:[email-masked]> on all reports moving forward.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Niren Dsouza <[email-masked]>
Sent: 17 February 2021 10:48 PM
To: Deepak Devasia <[email-masked]>; tejendra singh <[email-masked]>; Nalineedhar Kasibhatla <[email-masked]>
Cc: Murtaza Kutiyanawala <[email-masked]>; Saurabh Dadu <[email-masked]>
Subject: Daily performance summary for LiveSalesman team for 16th, February, 2021.

Good day.
Please find listed below the performance summary for the LiveSalesman team for the 16th of February, 2021.

  *   Total tickets created

Total tickets created   Groups
Agents  Facebook        Whatsapp open   Whatsapp resolvedq      HomeBox Instagram       Emails  Grand Total
Alka Pandey             5       43              1       49
Amir Aziz               5       38                      43
Ibrahem Mahmoud         2       88                      90
Mohd Adeel Akhter                                       27      27
Niren Dsouza    25                                      25
No Agent        5                                       5
Tarish Ayubi    10      1       71      9       12      103
Grand Total     40      13      240     9       40      342

  *   Whatsapp chat report :

Agents  Total chats assigned    Total chats resolved
Alka Pandey     131     117
Amir Aziz       63      61
Ibrahem Mahmoud 243     243
Niren Dsouza    0       1
Tarish Ayubi    105     107
Grand Total     542     529

  *   Whatsapp chat type

HB Chat Type    Reason Category Sub Reason      Count of HB Chat Type
Customer Services       Delivery Related        Delayed Delivery (HH)   1
Delivery Status 49
Partial Delivery        3
Reschedule Delivery     2
Delivery Related Total          55
Product Complaint       Complaint within Warranty       12
Product Complaint Total 12
Refunds and Cancelations        Cancelation     8
Refund for Other reason 1
Refunds after Return    3
Return Request Initiation       8
Refunds and Cancelations Total  20
Customer Services Total                 87
No Answer       No Answer       No Answer       49
(blank) 1
No Answer Total         50
No Answer Total                 50
PreSales        Other Enquiry   Offers  2
Payment Methods 2
Promo Code      2
Store Availability      15
Store Location  10
Using Shukran Points    8
Website/App Issues      5
Other Enquiry Total             44
Policy Related  Delivery Cost   13
Delivery Time   10
Return Policy   2
Policy Related Total            25
Product Related Pricing 2
Product Specification   60
Product Related Total           62
(blank) (blank) 1
(blank) Total           1
PreSales Total                  132
Grand Total                     269

  *   Total count of ageing for Facebook:

Facebook        Ageing
Agents  0-2 days        3-4 days        7-10 days       +15 days        Grand Total
Alka Pandey                             1       1
Mohd Adeel Akhter       7       1       1       1       10
Niren Dsouza    22      2                       24
Tarish Ayubi    16                              16
Grand Total     45      3       1       2       51

  *   Total count of ageing for Whatsapp

Whatsapp        Ageing
Agents  0-2 days        3-4 days        5-6 days        7-10 days       11-15 days      +15 days        Grand Total
Akram Taher Ahmed                               2       1               3
Alka Pandey     17                                              17
Amir Aziz       21      1                                       22
Ibrahem Mahmoud 3               2               1               6
Mohammed Atiah  2                                       1       3
Mohd Adeel Akhter       11                                              11
Niren Dsouza                    2                       1       3
Tarish Ayubi    3                       1               1       5
Grand Total     57      1       4       3       2       3       70

  *   Total count of ageing for emails:

Emails  Ageing
Agents  0-2 days        3-4 days        5-6 days        7-10 days       +15 days        Grand Total
Alka Pandey     33      3       1       3       3       43
Amir Aziz       4                               1       5
Hatem Alqirshi                                  2       2
Mohd Adeel Akhter       33              1       1       3       38
Tarish Ayubi    22      2                               24
Grand Total     92      5       2       4       9       112

Regards
Niren D'Souza
Team Manager
[email-masked]