Subject: Daily performance summary for LiveSalesman team for 16th, February, 2021.
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, tejendra singh <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>
Cc: murtaza kutiyanawala <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 17 Feb 2021 10:18:37 -0700 (MST)

Good day. 
Please find listed below the performance summary for the LiveSalesman team for the 16th of February, 2021. 

    * Total tickets created 

Total tickets created 	Groups 					
Agents 	Facebook 	Whatsapp open 	Whatsapp resolvedq 	HomeBox Instagram 	Emails 	Grand Total 
Alka Pandey 		5 	43 		1 	49 
Amir Aziz 		5 	38 			43 
Ibrahem Mahmoud 		2 	88 			90 
Mohd Adeel Akhter 					27 	27 
Niren Dsouza 	25 					25 
No Agent 	5 					5 
Tarish Ayubi 	10 	1 	71 	9 	12 	103 
Grand Total 	40 	13 	240 	9 	40 	342 

    * Whatsapp chat report : 
Agents 	Total chats assigned 	Total chats resolved 
Alka Pandey 	131 	117 
Amir Aziz 	63 	61 
Ibrahem Mahmoud 	243 	243 
Niren Dsouza 	0 	1 
Tarish Ayubi 	105 	107 
Grand Total 	542 	529 

    * Whatsapp chat type 
HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Delayed Delivery (HH) 	1 
		Delivery Status 	49 
		Partial Delivery 	3 
		Reschedule Delivery 	2 
	Delivery Related Total 		55 
	Product Complaint 	Complaint within Warranty 	12 
	Product Complaint Total 	12 
	Refunds and Cancelations 	Cancelation 	8 
		Refund for Other reason 	1 
		Refunds after Return 	3 
		Return Request Initiation 	8 
	Refunds and Cancelations Total 	20 
Customer Services Total 			87 
No Answer 	No Answer 	No Answer 	49 
		(blank) 	1 
	No Answer Total 		50 
No Answer Total 			50 
PreSales 	Other Enquiry 	Offers 	2 
		Payment Methods 	2 
		Promo Code 	2 
		Store Availability 	15 
		Store Location 	10 
		Using Shukran Points 	8 
		Website/App Issues 	5 
	Other Enquiry Total 		44 
	Policy Related 	Delivery Cost 	13 
		Delivery Time 	10 
		Return Policy 	2 
	Policy Related Total 		25 
	Product Related 	Pricing 	2 
		Product Specification 	60 
	Product Related Total 		62 
	(blank) 	(blank) 	1 
	(blank) Total 		1 
PreSales Total 			132 
Grand Total 			269 

    * Total count of ageing for Facebook: 
Facebook 	Ageing 				
Agents 	0-2 days 	3-4 days 	7-10 days 	+15 days 	Grand Total 
Alka Pandey 				1 	1 
Mohd Adeel Akhter 	7 	1 	1 	1 	10 
Niren Dsouza 	22 	2 			24 
Tarish Ayubi 	16 				16 
Grand Total 	45 	3 	1 	2 	51 

    * Total count of ageing for Whatsapp 
Whatsapp 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Akram Taher Ahmed 				2 	1 		3 
Alka Pandey 	17 						17 
Amir Aziz 	21 	1 					22 
Ibrahem Mahmoud 	3 		2 		1 		6 
Mohammed Atiah 	2 					1 	3 
Mohd Adeel Akhter 	11 						11 
Niren Dsouza 			2 			1 	3 
Tarish Ayubi 	3 			1 		1 	5 
Grand Total 	57 	1 	4 	3 	2 	3 	70 

    * Total count of ageing for emails: 

Emails 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Alka Pandey 	33 	3 	1 	3 	3 	43 
Amir Aziz 	4 				1 	5 
Hatem Alqirshi 					2 	2 
Mohd Adeel Akhter 	33 		1 	1 	3 	38 
Tarish Ayubi 	22 	2 				24 
Grand Total 	92 	5 	2 	4 	9 	112 

Regards 
Niren D'Souza 
Team Manager 
[email-masked]