Subject: Daily performance summary for LiveSalesman team for 15th, February, 2021.
From: Niren Dsouza <[email-masked]>
To: saurabh <[email-masked]>, murtaza kutiyanawala <[email-masked]>, deepak devasia <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>
Cc: tejendra singh <[email-masked]>
Date: Tue, 16 Feb 2021 09:07:48 -0700 (MST)

Hi. Good evening. 
Please find listed below the compiled report for the LiveSalesman team for yesterday , 15th February,2021. 

    * Total tickets created 

Total tickets created 	Groups 					
Agents 	Facebook 	Whatsapp open 	Whatsapp resolved 	HomeBox Instagram 	Emails 	Grand Total 
Alka Pandey 		5 	43 		20 	68 
Amir Aziz 		16 	63 			79 
Hatem Alqirshi 			1 			1 
Ibrahem Mahmoud 		1 				1 
Mohammed Atiah 			54 			54 
Mohd Adeel Akhter 	2 	7 	80 			89 
Niren Dsouza 	15 			13 		28 
No Agent 	9 					9 
Tarish Ayubi 	10 	1 	89 			100 
Grand Total 	36 	30 	330 	13 	20 	429 

    * Whatsapp chat report : 
Agents 	Sum of Assigned Count 	Sum of Resolved Count 
Adeel Akhter 	102 	101 
Alka Pandey 	117 	95 
Amir Aziz 	105 	105 
Mohammed Atiah 	106 	116 
Niren Dsouza 	0 	0 
Tarish Ayubi 	110 	108 
Grand Total 	540 	525 

    * Whatsapp chat type 
HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Delayed Delivery (Furniture) 	1 
		Delayed Delivery (HH) 	16 
		Delivery Status 	70 
		Partial Delivery 	4 
		Reschedule Delivery 	4 
	Delivery Related Total 		95 
	Product Complaint 	Complaint within Warranty 	7 
	Product Complaint Total 	7 
	Refunds and Cancelations 	Cancelation 	13 
		Refund for Other reason 	6 
		Refunds after Return 	3 
		Return item not received 	3 
		Return Request Initiation 	12 
	Refunds and Cancelations Total 	37 
Customer Services Total 			139 
Mattress Related 	Pre-Sales 	Product Query - Size/Material Etc. 	1 
	Pre-Sales Total 		1 
Mattress Related Total 			1 
No Answer 	No Answer 	No Answer 	54 
	No Answer Total 		54 
No Answer Total 			54 
PreSales 	Other Enquiry 	Offers 	8 
		Payment Methods 	7 
		Store Availability 	21 
		Store Location 	5 
		Using Shukran Points 	2 
		Website/App Issues 	4 
	Other Enquiry Total 		47 
	Policy Related 	Delivery Cost 	20 
		Delivery Time 	10 
		Return Policy 	1 
	Policy Related Total 		31 
	Product Related 	Combo 	1 
		Pricing 	5 
		Product Specification 	86 
	Product Related Total 		92 
PreSales Total 			170 
Grand Total 			364 

    * Total count of ageing for Facebook: 
Facebook 	Ageing 			
Agents 	0-2 days 	7-10 days 	+15 days 	Grand Total 
Alka Pandey 			1 	1 
Mohd Adeel Akhter 	8 	1 		9 
Niren Dsouza 	18 			18 
Tarish Ayubi 	4 			4 
Grand Total 	30 	1 	1 	32 

    * Total count of ageing for Whatsapp 
Whatsapp 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Akram Taher Ahmed 				2 	1 		3 
Alka Pandey 	13 						13 
Amir Aziz 	26 						26 
Ibrahem Mahmoud 	3 	1 	1 	1 			6 
Mohammed Atiah 	2 					1 	3 
Mohd Adeel Akhter 	10 						10 
Niren Dsouza 			2 			1 	3 
Tarish Ayubi 	3 			1 		1 	5 
Grand Total 	57 	1 	3 	4 	1 	3 	69 

    * Total count of ageing for emails: 
Emails 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Alka Pandey 	20 	2 	1 		2 	25 
Amir Aziz 		1 				1 
Hatem Alqirshi 					2 	2 
Ibrahem Mahmoud 	1 					1 
Mohd Adeel Akhter 		6 	2 	2 		10 
Tarish Ayubi 	7 	3 				10 
Grand Total 	28 	12 	3 	2 	4 	49 

Regards 
Niren D'Souza 
Team Manager 
[email-masked]