Subject: RE: Daily performance summary for LiveSalesman team for 14th, February, 2021.
From: Murtaza Kutiyanawala <[email-masked]>
To: Niren Dsouza <[email-masked]>
Cc: Nalineedhar Kasibhatla <[email-masked]>, Tejendra Singh <[email-masked]>, Deepak Devasia <[email-masked]>, saurabh <[email-masked]>
Date: Tue, 16 Feb 2021 08:16:43 +0000

Good afternoon Niren,

Please share the excel sheet for the below report, also can you check on whatts app why there are 15 tickets in open status beyond the TAT

From: Niren Dsouza <[email-masked]>
Sent: Monday, February 15, 2021 9:02 PM
To: Deepak Devasia <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; saurabh <[email-masked]>
Cc: Nalineedhar Kasibhatla <[email-masked]>; Tejendra Singh <[email-masked]>
Subject: Daily performance summary for LiveSalesman team for 14th, February, 2021.

External email sender, please take precaution.
Hi.
I hope you're having a good day.
Please find listed below the compiled report for the LiveSalesman team for yesterday,  14th February,2021.

  *   Total tickets created

Total tickets created
Groups
Agents
Facebook
Whatsapp open
Whatsapp closed
Emails
Grand Total
Alka Pandey
3
63
7
73
Amir Aziz
14
57
71
Mohammed Atiah
3
64
67
Mohd Adeel Akhter
26
6
70
102
Niren Dsouza
2
2
Tarish Ayubi
1
52
13
66
Grand Total
28
27
306
20
381

  *   Whatsapp chat report :
Agents
Chats assigned
Chats resolved
Adeel Akhter
81
82
Alka Pandey
132
120
Amir Aziz
102
101
Mohammed Atiah
103
109
Tarish Ayubi
70
76
Grand Total
488
488

  *   Whatsapp chat type
HB Chat Type
Reason Category
Sub Reason
Count of HB Chat Type
Customer Services
Delivery Related
Day of Delivery - Status
1
Delayed Delivery (Furniture)
2
Delayed Delivery (HH)
20
Delivery Status
48
Partial Delivery
3
Reschedule Delivery
2
Delivery Related Total
76
Product Complaint
Complaint outside Warranty
1
Complaint within Warranty
4
Product Complaint Total
5
Refunds and Cancelations
Cancelation
4
Refund for Other reason
1
Refunds after Return
5
Return item not received
2
Return Request Initiation
4
Refunds and Cancelations Total
16
Customer Services Total
97
No Answer
No Answer
No Answer
62
(blank)
1
No Answer Total
63
No Answer Total
63
PreSales
Other Enquiry
Offers
20
Payment Methods
3
Store Availability
22
Store Location
5
Using Shukran Points
1
Website/App Issues
6
Other Enquiry Total
57
Policy Related
Delivery Cost
17
Delivery Time
8
Return Policy
2
Policy Related Total
27
Product Related
Pricing
8
Product Specification
85
Product Related Total
93
PreSales Total
177
Grand Total
337

  *   Total count of ageing for Facebook:
Facebook
Ageing
Agents
0-2 days
7-10 days
Grand Total
Mohd Adeel Akhter
16
1
17
Niren Dsouza
14
14
Tarish Ayubi
4
4
Grand Total
34
1
35

  *   Total count of ageing for Whatsapp
Whatsapp
Ageing

Agents
0-2 days
3-4 days
5-6 days
7-10 days
11-15 days
+15 days
Grand Total
Akram Taher Ahmed
3
3
Alka Pandey
8
8
Amir Aziz
27
27
Ibrahem Mahmoud
2
3
1
6
Mohammed Atiah
4
1
4
1
10
Mohd Adeel Akhter
15
1
16
Niren Dsouza
2
2
Tarish Ayubi
2
1
2
5
Grand Total
56
5
1
11
1
3
77

  *   Total count of ageing for emails:
Emails
Ageing

Agents
0-2 days
3-4 days
5-6 days
7-10 days
+15 days
Grand Total
Alka Pandey
26
2
1
1
30
Amir Aziz
1
1
2
Hatem Alqirshi
1
1
Ibrahem Mahmoud
2
2
Mohd Adeel Akhter
3
10
1
1
1
16
Tarish Ayubi
10
2
12
Grand Total
41
15
1
2
4
63

Regards
Niren D'Souza
Team Manager
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