Subject: Daily performance summary for LiveSalesman team for 14th, February, 2021.
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, murtaza kutiyanawala <[email-masked]>, saurabh <[email-masked]>
Cc: Nalineedhar Kasibhatla <[email-masked]>, tejendra singh <[email-masked]>
Date: Mon, 15 Feb 2021 10:02:16 -0700 (MST)

Hi. 
I hope you're having a good day. 
Please find listed below the compiled report for the LiveSalesman team for yesterday , 14th February,2021. 

    * Total tickets created 

Total tickets created 	Groups 				
Agents 	Facebook 	Whatsapp open 	Whatsapp closed 	Emails 	Grand Total 
Alka Pandey 		3 	63 	7 	73 
Amir Aziz 		14 	57 		71 
Mohammed Atiah 		3 	64 		67 
Mohd Adeel Akhter 	26 	6 	70 		102 
Niren Dsouza 	2 				2 
Tarish Ayubi 		1 	52 	13 	66 
Grand Total 	28 	27 	306 	20 	381 

    * Whatsapp chat report : 
Agents 	Chats assigned 	Chats resolved 
Adeel Akhter 	81 	82 
Alka Pandey 	132 	120 
Amir Aziz 	102 	101 
Mohammed Atiah 	103 	109 
Tarish Ayubi 	70 	76 
Grand Total 	488 	488 

    * Whatsapp chat type 
HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	1 
		Delayed Delivery (Furniture) 	2 
		Delayed Delivery (HH) 	20 
		Delivery Status 	48 
		Partial Delivery 	3 
		Reschedule Delivery 	2 
	Delivery Related Total 		76 
	Product Complaint 	Complaint outside Warranty 	1 
		Complaint within Warranty 	4 
	Product Complaint Total 	5 
	Refunds and Cancelations 	Cancelation 	4 
		Refund for Other reason 	1 
		Refunds after Return 	5 
		Return item not received 	2 
		Return Request Initiation 	4 
	Refunds and Cancelations Total 	16 
Customer Services Total 			97 
No Answer 	No Answer 	No Answer 	62 
		(blank) 	1 
	No Answer Total 		63 
No Answer Total 			63 
PreSales 	Other Enquiry 	Offers 	20 
		Payment Methods 	3 
		Store Availability 	22 
		Store Location 	5 
		Using Shukran Points 	1 
		Website/App Issues 	6 
	Other Enquiry Total 		57 
	Policy Related 	Delivery Cost 	17 
		Delivery Time 	8 
		Return Policy 	2 
	Policy Related Total 		27 
	Product Related 	Pricing 	8 
		Product Specification 	85 
	Product Related Total 		93 
PreSales Total 			177 
Grand Total 			337 

    * Total count of ageing for Facebook: 
Facebook 	Ageing 		
Agents 	0-2 days 	7-10 days 	Grand Total 
Mohd Adeel Akhter 	16 	1 	17 
Niren Dsouza 	14 		14 
Tarish Ayubi 	4 		4 
Grand Total 	34 	1 	35 

    * Total count of ageing for Whatsapp 
Whatsapp 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Akram Taher Ahmed 				3 			3 
Alka Pandey 	8 						8 
Amir Aziz 	27 						27 
Ibrahem Mahmoud 		2 		3 	1 		6 
Mohammed Atiah 	4 		1 	4 		1 	10 
Mohd Adeel Akhter 	15 	1 					16 
Niren Dsouza 		2 					2 
Tarish Ayubi 	2 			1 		2 	5 
Grand Total 	56 	5 	1 	11 	1 	3 	77 

    * Total count of ageing for emails: 
Emails 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Alka Pandey 	26 	2 		1 	1 	30 
Amir Aziz 		1 			1 	2 
Hatem Alqirshi 					1 	1 
Ibrahem Mahmoud 	2 					2 
Mohd Adeel Akhter 	3 	10 	1 	1 	1 	16 
Tarish Ayubi 	10 	2 				12 
Grand Total 	41 	15 	1 	2 	4 	63 

Regards 
Niren D'Souza 
Team Manager 
[email-masked]