Subject: 14th Feb
From: Ashish Dabral <[email-masked]>
To: Niren Dsouza <[email-masked]>
Date: Mon, 15 Feb 2021 08:46:59 -0700 (MST)

HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	1 
		Delayed Delivery (Furniture) 	2 
		Delayed Delivery (HH) 	20 
		Delivery Status 	48 
		Partial Delivery 	3 
		Reschedule Delivery 	2 
	Delivery Related Total 		76 
	Product Complaint 	Complaint outside Warranty 	1 
		Complaint within Warranty 	4 
	Product Complaint Total 	5 
	Refunds and Cancelations 	Cancelation 	4 
		Refund for Other reason 	1 
		Refunds after Return 	5 
		Return item not received 	2 
		Return Request Initiation 	4 
	Refunds and Cancelations Total 	16 
Customer Services Total 			97 
No Answer 	No Answer 	No Answer 	62 
		(blank) 	1 
	No Answer Total 		63 
No Answer Total 			63 
PreSales 	Other Enquiry 	Offers 	20 
		Payment Methods 	3 
		Store Availability 	22 
		Store Location 	5 
		Using Shukran Points 	1 
		Website/App Issues 	6 
	Other Enquiry Total 		57 
	Policy Related 	Delivery Cost 	17 
		Delivery Time 	8 
		Return Policy 	2 
	Policy Related Total 		27 
	Product Related 	Pricing 	8 
		Product Specification 	85 
	Product Related Total 		93 
PreSales Total 			177 
Grand Total 			337 

Regards, 
Ashish Dabral