Subject: LSM update MOM
From: Yahia Taha <[email-masked]>
To: saurabh <[email-masked]>, Niren Dsouza <[email-masked]>
Cc: Deepak Devasia <[email-masked]>, Hasan Razakhan <[email-masked]>
Date: Wed, 17 Mar 2021 14:11:36 +0000

Dear All,

Thanks very much for attending the meeting , below are the MOM points.

Point
Owner
Details
FD refresh
Niren
Need to review all open tickets above 4 days and get them closed, if any support required please share consolidate report with Yahia to support
Weekly ticket volume report
Niren
Need to share weekly basis report of tickets volume and complaints type
For FF to follow up via CRM
Niren
Need to guide the team to follow up issues related to furniture through CRM
What's app live status
Saurabh
As confirmed by Saurabh it will be live by Sunday 21 March
Arranging a call with marketing
Saurabh
Need to arrange a call with HB KSA marketing manager to discuss ways to make what's app help to increase and improve our sales

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
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