Subject: Daily performance summary for LiveSalesman team for 15th March 2021.
From: Niren Dsouza <[email-masked]>
To: saurabh <[email-masked]>, murtaza kutiyanawala <[email-masked]>, deepak devasia <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>
Cc: deeksha <[email-masked]>, tejendra singh <[email-masked]>, Manmohan chittlangia <[email-masked]>, Ankit Arora <[email-masked]>
Date: Tue, 16 Mar 2021 10:10:22 -0700 (MST)

Good evening. 
I hope this finds you well. 
Please find listed below the performance data for the LiveSalesman team for March 15th, 2021. 

    * Total tickets created : 

Total tickets created 	Groups 					
Agents 	Facebook 	Whatsapp open 	Whatsapp resolved 	HomeBox Instagram 	Emails 	Grand Total 
Alka Pandey 	4 	2 	10 			16 
Amer Kher Bek 		4 	34 			38 
Amir Aziz 					1 	1 
Ibrahem Mahmoud 			22 			22 
Issa Kafroni 		3 	15 			18 
Manmoon Alsadig Haroon Adam 		1 	9 			10 
Mohd Adeel Akhter 	10 		20 	7 		37 
Mosab Mohammed Abdalla Nasreldin 		1 	15 			16 
Niren Dsouza 			1 			1 
Shafik Lubbos 		8 	73 			81 
Tarish Ayubi 	6 	1 	61 			68 
Grand Total 	20 	20 	260 	7 	1 	308 

    * Total Whatsapp chats : 
Agents 	Total chats assigned 	Total chats resolved 
abdullah ahemad 	8 	8 
Adeel Akhter 	24 	24 
Alka Pandey 	26 	24 
Amer Kher Bek 	76 	76 
Amr Khalil 	2 	0 
fatma maher 	0 	0 
Ibrahem Mahmoud 	53 	54 
Issa Kafroni 	20 	15 
mamoon adam 	12 	12 
mosab nasreldin 	28 	29 
Niren Dsouza 	0 	3 
Shafik Lubbos 	130 	131 
Tarish Ayubi 	72 	72 
Grand Total 	451 	448 

    * Whatsapp chat type: 
HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	3 
		Delayed Delivery (Furniture) 	3 
		Delayed Delivery (HH) 	5 
		Delivery Status 	29 
		Partial Delivery 	2 
		Reschedule Delivery 	3 
		(blank) 	7 
	Delivery Related Total 		52 
	Product Complaint 	Complaint within Warranty 	5 
		(blank) 	7 
	Product Complaint Total 	12 
	Refunds and Cancelations 	Cancelation 	7 
		Refunds after Return 	3 
		Return Request Initiation 	2 
		(blank) 	14 
	Refunds and Cancelations Total 	26 
	(blank) 	(blank) 	8 
	(blank) Total 		8 
Customer Services Total 			98 
No Answer 	No Answer 	No Answer 	15 
	No Answer Total 		15 
	(blank) 	(blank) 	18 
	(blank) Total 		18 
No Answer Total 			33 
PreSales 	Other Enquiry 	Offers 	3 
		Payment Methods 	2 
		Store Availability 	14 
		Store Location 	5 
		Website/App Issues 	1 
		(blank) 	2 
	Other Enquiry Total 		27 
	Policy Related 	Delivery Cost 	16 
		Delivery Time 	4 
		Return Policy 	1 
		(blank) 	1 
	Policy Related Total 		22 
	Product Related 	Combo 	2 
		Pricing 	1 
		Product Specification 	86 
		(blank) 	15 
	Product Related Total 		104 
	(blank) 	(blank) 	5 
	(blank) Total 		5 
PreSales Total 			158 
(blank) 	(blank) 	(blank) 	
	(blank) Total 		
(blank) Total 			
Grand Total 			289 

    * Total count of ageing for Facebook: 
Facebook 	Ageing 				
Agents 	0-2 days 	3-4 days 	7-10 days 	+15 days 	Grand Total 
Alka Pandey 	5 	5 		1 	11 
Amir Aziz 	2 	5 			7 
Mohd Adeel Akhter 	17 		1 		18 
Niren Dsouza 	2 				2 
Tarish Ayubi 	3 				3 
Grand Total 	29 	10 	1 	1 	41 

    * Total count of ageing for Whatsapp: 

Whatsapp 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Abdullah Ahemad 	2 						2 
Alka Pandey 	1 	1 	1 				3 
Amer Kher Bek 	8 	1 	3 	3 	1 		16 
Amir Aziz 	3 	1 	1 				5 
Amr Khalil 	10 	5 	4 	2 			21 
Ibrahem Mahmoud 		1 				4 	5 
Issa Kafroni 	3 	1 	3 				7 
Manmoon Alsadig Haroon Adam 	4 						4 
Mosab Mohammed Abdalla Nasreldin 	5 						5 
Ritesh Sharma 	1 			1 			2 
Shafik Lubbos 	27 		6 	5 	1 	1 	40 
Grand Total 	64 	10 	18 	11 	2 	5 	110 

    * Count of ageing for Instagram: 
Instagram 	Ageing 		
Agents 	0-2 days 	7-10 days 	Grand Total 
Mohd Adeel Akhter 	1 		1 
Niren Dsouza 		1 	1 
Grand Total 	1 	1 	2 

    * Total count of ageing for emails: 
Emails 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Alka Pandey 	1 	6 	3 		1 	11 
Amir Aziz 		2 	1 	1 		4 
Ibrahem Mahmoud 	18 	1 		1 		20 
Mohd Adeel Akhter 	2 	1 		1 	2 	6 
Tarish Ayubi 	14 	1 		1 	1 	17 
Grand Total 	35 	11 	4 	4 	4 	58 

Please feel free to reach out for any further clarifications. 

Niren D'Souza 
Team Manager 
[email-masked]