Subject: FW: 6453531680 - 161928731 - Cozy 3 Seater Recliner Sofa-Brown 2 qty
From: Yahia Taha <[email-masked]>
To: HB.CCCKSA <[email-masked]>, Baraa Abukhadra <[email-masked]>, Layan Shehadeh <[email-masked]>, Nada Hattar <[email-masked]>, Niren Dsouza <[email-masked]>
Cc: Hasan Razakhan <[email-masked]>
Date: Tue, 16 Mar 2021 12:29:12 +0000

Dear All,

Regarding below case if customer called or send mail please inform him very clearly that cash refund was rejected by finance system as the items used for 15 months and as per warranty policy, we offered replacement

Only as online credit.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Chamila JananathDasanayaka <[email-masked]>
Sent: Sunday, March 14, 2021 2:48 PM
To: Ali Abdelrahem Almozain <[email-masked]>; Yahia Taha <[email-masked]>
Cc: Nikhilesh Hardas <[email-masked]>; hcwhoperation dammam <[email-masked]>; Hbdammam Whdelivery <[email-masked]>; hcdammam cod <[email-masked]>; Hasan Razakhan <[email-masked]>; HB.CCCKSA <[email-masked]>; Hbwhfurniture Dammam <[email-masked]>; Faizal Maradeya <[email-masked]>; Asif Mohdyusuf <[email-masked]>; Leen Duafi <[email-masked]>; Ahmed Mohmad Bahjat <[email-masked]>; Raees Ansari <[email-masked]>; Hcdammam Delivery <[email-masked]>
Subject: RE: 6453531680 - 161928731 - Cozy 3 Seater Recliner Sofa-Brown 2 qty

Dear All

Please find POD

Thanks &  Regards,
Chamila Dasanayaka
HOME COD
DAMMAM
Mobile: +966 54 3267358  EXT: 5384
Email:[email-masked]
[image004]

From: Ali Abdelrahem Almozain <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 14, 2021 12:48 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; hcdammam cod <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hbwhfurniture Dammam <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>; Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>; Leen Duafi <[email-masked]<mailto:[email-masked]>>; Ahmed Mohmad Bahjat <[email-masked]<mailto:[email-masked]>>; Raees Ansari <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>
Subject: RE: 6453531680 - 161928731 - Cozy 3 Seater Recliner Sofa-Brown 2 qty

Dear Yahia,

Contacted with the customer but he didn't accept for CN,

The customer need only refund as per one from our Landmark team informed will refund the money to your visa ASAP.

Please Note that our Jordon CCC Team informed the customer for the mail Approved for Refund the money again to your visa.

Kindly Advise

Best Regards
Ali Al-Mozain
Customer Care Center - Home Box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C2bc02d304807406922fc08d8e6defb9e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637513192677577406%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=y8mmbnfqcZ5UZHL0a9aCQna5b6cA%2B%2BEeDOm8IShgqxg%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C2bc02d304807406922fc08d8e6defb9e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637513192677577406%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=s0K%2B9vlxW4Y5zemRhN8YROGiRdXf1hcHvp%2Be4%2Bop1iA%3D&reserved=0>
[lg][hb]

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 14, 2021 11:57 AM
To: Ali Abdelrahem Almozain <[email-masked]<mailto:[email-masked]>>
Cc: Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; hcdammam cod <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hbwhfurniture Dammam <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>; Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>; Leen Duafi <[email-masked]<mailto:[email-masked]>>; Ahmed Mohmad Bahjat <[email-masked]<mailto:[email-masked]>>; Raees Ansari <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>
Subject: RE: 6453531680 - 161928731 - Cozy 3 Seater Recliner Sofa-Brown 2 qty

@Ali<mailto:[email-masked]> FYAP.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C2bc02d304807406922fc08d8e6defb9e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637513192677587399%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=4liEOltkHD36t1qqu5jc7WfoetFg%2BoAxu2HjkyyP4%2BM%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C2bc02d304807406922fc08d8e6defb9e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637513192677597393%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=rqVQVHEclz%2FM20YpdNH9aWqcc3n0nimbCi%2BCWOso9FA%3D&reserved=0>
[lg][hb]

From: Leen Duafi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 14, 2021 11:41 AM
To: Ahmed Mohmad Bahjat <[email-masked]<mailto:[email-masked]>>; Raees Ansari <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>
Cc: Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; hcdammam cod <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hbwhfurniture Dammam <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>; Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>
Subject: RE: 6453531680 - 161928731 - Cozy 3 Seater Recliner Sofa-Brown 2 qty
Importance: High

External email sender, please take precaution.
dear team,

someone called the cx in 10/3 that we will make the refund as a credit in his hombox account the cx refused in the start but he asked him to look at the store he may like something and will call him again after 3 hours
no one called the cx again and he do not want anything new
kindly call the cx shortly he wish to talk with  someone
________________________________
From: Ahmed Mohmad Bahjat [[email-masked]]
Sent: Wednesday, March 10, 2021 2:36 PM
To: Raees Ansari; Yahia Taha; Hcdammam Delivery; Chamila JananathDasanayaka
Cc: Nikhilesh Hardas; hcwhoperation dammam; Hbdammam Whdelivery; hcdammam cod; Chamila JananathDasanayaka; Hasan Razakhan; HB.CCCKSA; Crys_HBKSA; Leen Duafi; Hcdammam Delivery; Hbwhfurniture Dammam; Faizal Maradeya; Asif Mohdyusuf
Subject: RE: 6453531680 - 161928731 - Cozy 3 Seater Recliner Sofa-Brown 2 qty
@Yahia Taha<mailto:[email-masked]> we need to process refund as customer refuse all other solutions.

Best Regards
Ahmad M. Bahjat.
Ext: 662209
Customer Care Center - Home Box- KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Furlblockederror.aspx%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C2bc02d304807406922fc08d8e6defb9e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637513192677597393%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=GUTfn%2FwIdVlu2NGoiBCfDg1UnLsKOnYTvIdTeR0xXtM%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Furlblockederror.aspx%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C2bc02d304807406922fc08d8e6defb9e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637513192677607388%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=b6umRbLWqnHhLcDInFQMRKHlQ6Ygq9iBYygfRmbUtNo%3D&reserved=0>
[lg][hb]

From: Raees Ansari <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 10, 2021 10:22 AM
To: Ahmed Mohmad Bahjat <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>
Cc: Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; hcdammam cod <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; Leen Duafi <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>; Hbwhfurniture Dammam <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>; Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>
Subject: RE: 6453531680 - 161928731 - Cozy 3 Seater Recliner Sofa-Brown 2 qty
Importance: High

Dear Ahmed,

Item(2 qty) available in WH, and it is looks like misuse of product.

Tulsi / Chamila,
Please share POD to Mr. Ahmed.

Thanks & Regards,
Raees Ansari
Home Division Dammam
Tel: +966 (13) 892 5332, Mobile: +966 054 3643198 / 0548925836
Email: [email-masked]<mailto:[email-masked]>
Landmark Arabia Co. I PO Box 4979 | Dammam 31952 l Saudi Arabia
[image004]

From: Ahmed Mohmad Bahjat <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 10, 2021 9:25 AM
To: Raees Ansari <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; hcdammam cod <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; Leen Duafi <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>; Hbwhfurniture Dammam <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Subject: RE: 6453531680 - 161928731 - Cozy 3 Seater Recliner Sofa-Brown 2 qty

Good morning @Raees Ansari<mailto:[email-masked]>,

Where the items now and what the recommendations to close this case.

If the items in customer house please make report for misuse and send POD.

Thank you.

Best Regards
Ahmad M. Bahjat.
Ext: 662209
Customer Care Center - Home Box- KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C2bc02d304807406922fc08d8e6defb9e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637513192677607388%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=7Co%2B2s4i2g3J9H4yvR1KV%2BGvJPwxp0wrYoVsiTVBpfg%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C2bc02d304807406922fc08d8e6defb9e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637513192677617382%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=jv0Hty6NYU%2BjHF83%2FkSNid8zMrtFigtnZTtDI%2F5g19c%3D&reserved=0>
[lg][hb]

From: Raees Ansari <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 9, 2021 5:04 PM
To: Ahmed Mohmad Bahjat <[email-masked]<mailto:[email-masked]>>; Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; hcdammam cod <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; Leen Duafi <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>; Hbwhfurniture Dammam <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Subject: RE: 6453531680 - 161928731 - Cozy 3 Seater Recliner Sofa-Brown 2 qty

Dear Ahmed,

There pictures were taken at warehouse when sofa open for repairing but looking at condition of inner material after using it workshop team suggested/informed that item cannot be repair.

Invoice Delivery date - 30-NOV-2019

Thanks & Regards,
Raees Ansari
Home Division Dammam
Tel: +966 (13) 892 5332, Mobile: +966 054 3643198 / 0548925836
Email: [email-masked]<mailto:[email-masked]>
Landmark Arabia Co. I PO Box 4979 | Dammam 31952 l Saudi Arabia
[image004]

From: Ahmed Mohmad Bahjat <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 09, 2021 4:59 PM
To: Raees Ansari <[email-masked]<mailto:[email-masked]>>; Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; hcdammam cod <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; Leen Duafi <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>; Hbwhfurniture Dammam <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Subject: RE: 6453531680 - 161928731 - Cozy 3 Seater Recliner Sofa-Brown 2 qty

Hi @Raees Ansari<mailto:[email-masked]>,

Those 2 pictures in customer house ? So that mean he throw the items careless about.

I need report that I send to MOC ppl they escalate this issue again.

Please check and do the needful.

Thank you,

Best Regards
Ahmad M. Bahjat.
Ext: 662209
Customer Care Center - Home Box- KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C2bc02d304807406922fc08d8e6defb9e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637513192677627378%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=4iczk6cy8THIKBYNs3xNf%2F%2BZ9dtZezMckrbMI5O1h8A%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C2bc02d304807406922fc08d8e6defb9e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637513192677627378%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=HLAJYXNehJy7RLv%2BhcHyzmvLDbPf%2B6qY6EpL6Rayx8E%3D&reserved=0>
[lg][hb]

From: Raees Ansari <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 7, 2021 11:59 AM
To: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; hcdammam cod <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; Leen Duafi <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>; Hbwhfurniture Dammam <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Subject: RE: 6453531680 - 161928731 - Cozy 3 Seater Recliner Sofa-Brown 2 qty

Dear Ismail,

PFA....

Thanks & Regards,
Raees Ansari
Home Division Dammam
Tel: +966 (13) 892 5332, Mobile: +966 054 3643198 / 0548925836
Email: [email-masked]<mailto:[email-masked]>
Landmark Arabia Co. I PO Box 4979 | Dammam 31952 l Saudi Arabia
[image004]

From: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 06, 2021 2:59 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>; Raees Ansari <[email-masked]<mailto:[email-masked]>>
Cc: Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; hcdammam cod <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; Raees Ansari <[email-masked]<mailto:[email-masked]>>; Leen Duafi <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>; Hbwhfurniture Dammam <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Subject: RE: 6453531680 - 161928731 - Cozy 3 Seater Recliner Sofa-Brown 2 qty

Hi Raees

Any update with the sharing the inspection report and the POD .

Best Regards
Ismail Mohamed
Customer Care Center - Home BOX - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C2bc02d304807406922fc08d8e6defb9e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637513192677637369%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ojL%2FQ3EVLcVmgQgKnzSzD3IxOZKhVdI0Xnf1ox63ubI%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C2bc02d304807406922fc08d8e6defb9e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637513192677637369%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2BG6%2BZSbmv0nmII13DG6RwPIHXQUZtSP8W5esAPWpv38%3D&reserved=0>
[lg][hb]

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 31, 2021 5:33 PM
To: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>; Raees Ansari <[email-masked]<mailto:[email-masked]>>
Cc: Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; hcdammam cod <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; Raees Ansari <[email-masked]<mailto:[email-masked]>>; Leen Duafi <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>; Hbwhfurniture Dammam <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Subject: RE: 6453531680 - 161928731 - Cozy 3 Seater Recliner Sofa-Brown 2 qty

Dear Ismail,

As update by Raees due to usage the issue happened and as per product history no QC was find against mentioned product , the only one way is issue voucher and close, it can be 1000 sr.

@Raees Ansari<mailto:[email-masked]> please ask team to share a copy of inspection report and POD signed by customer.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C2bc02d304807406922fc08d8e6defb9e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637513192677647367%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Y%2FYMGaBpj%2FIPfjeAmfmkgFo9ehxjlLbT2YBwC8nVecs%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C2bc02d304807406922fc08d8e6defb9e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637513192677647367%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=2puoumNS4%2BxwpfAL%2B3bxcmuX74FJBhrLEEi9y7fWYYs%3D&reserved=0>
[lg][hb]

From: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 23, 2021 1:29 PM
To: Raees Ansari <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; hcdammam cod <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; Raees Ansari <[email-masked]<mailto:[email-masked]>>; Leen Duafi <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>; Hbwhfurniture Dammam <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Subject: RE: 6453531680 - 161928731 - Cozy 3 Seater Recliner Sofa-Brown 2 qty

Hi Mr. Hassan /Yahia

The customer is escalated the compliant to the MOC asking for repairing or replace or same value to buy new sofa and he is not agreed with the 500 SAR ,kindly advise .

Best Regards
Ismail Mohamed
Customer Care Center - Home BOX - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C2bc02d304807406922fc08d8e6defb9e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637513192677657359%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=A%2FZfP1qmQd3YRSBmQOhcAuBRBEMSCgUJyxw7I9IUOlU%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C2bc02d304807406922fc08d8e6defb9e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637513192677667356%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=bwvuUofJA2EnQLz53e7LMAlfxuHe0ejNOPaB9Y0UoMU%3D&reserved=0>
[lg][hb]

From: Raees Ansari <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 18, 2021 3:40 PM
To: Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; hcdammam cod <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>; Leen Duafi <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>; Hbwhfurniture Dammam <[email-masked]<mailto:[email-masked]>>
Subject: RE: 6453531680 - 161928731 - Cozy 3 Seater Recliner Sofa-Brown 2 qty
Importance: High

Dear Yahia,

Attached herewith the photographs of recliner., Due to usage all the spring & recliner cushion(sponge) has totally gone and cannot be repair.

Thanks & Regards,
Raees Ansari
Home Division Dammam
Tel: +966 (13) 892 5332, Mobile: +966 054 3643198 / 0548925836
Email: [email-masked]<mailto:[email-masked]>
Landmark Arabia Co. I PO Box 4979 | Dammam 31952 l Saudi Arabia
[image004]

From: Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 18, 2021 3:20 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>; Raees Ansari <[email-masked]<mailto:[email-masked]>>
Cc: Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; hcdammam cod <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>; Leen Duafi <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>; Hbwhfurniture Dammam <[email-masked]<mailto:[email-masked]>>
Subject: RE: 6453531680 - 161928731 - Cozy 3 Seater Recliner Sofa-Brown 2 qty

Is the product having genuine QC issue?

Thanks & Regards

Hasan Raza Khan
Inventory Controller
Home Box - KSA
Phone: +966 58 1269295  Tel: +96611 2794615 Ext: 4615 | Fax:+96611 2078386
Landmark Arabia | PO Box 91861 | Riyadh 11643 | Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C2bc02d304807406922fc08d8e6defb9e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637513192677667356%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2BNvEgIOqO2Zt%2FEVhRyLK1pXh6X3ooDd2RGeLxL2bbFc%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C2bc02d304807406922fc08d8e6defb9e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637513192677677359%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=vTyuvkXzC4F2g7VpBpuH8ZJuJObGHiA2KLlXKltUm78%3D&reserved=0>
[lg]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C2bc02d304807406922fc08d8e6defb9e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637513192677677359%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=vTyuvkXzC4F2g7VpBpuH8ZJuJObGHiA2KLlXKltUm78%3D&reserved=0>[hb]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2Fsa%2Fen&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C2bc02d304807406922fc08d8e6defb9e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637513192677687344%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=OSHRQKO4Os1pMMbGTRtQbs991FGXvogdeO2B9A4BhPY%3D&reserved=0>

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 18, 2021 3:15 PM
To: Raees Ansari <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Cc: Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; hcdammam cod <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>; Leen Duafi <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>; Hbwhfurniture Dammam <[email-masked]<mailto:[email-masked]>>
Subject: RE: 6453531680 - 161928731 - Cozy 3 Seater Recliner Sofa-Brown 2 qty

Dear Raees

Please try to find any way to repair the item as it is difficult to refund the item after 13 months of using.

@Hasan Razakhan<mailto:[email-masked]> please advise.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C2bc02d304807406922fc08d8e6defb9e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637513192677687344%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=fy6nwXs%2BsCn3FeUc51RfnvU5UxCv%2Baj%2BoCU%2F9aj4mnc%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C2bc02d304807406922fc08d8e6defb9e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637513192677697348%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=RKWHx3fl8ENl1%2BH%2FRmoh%2BxicqKisPhbTg6Shw2akG4g%3D&reserved=0>
[lg][hb]

From: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 18, 2021 2:43 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; hcdammam cod <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; Raees Ansari <[email-masked]<mailto:[email-masked]>>; Leen Duafi <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>; Hbwhfurniture Dammam <[email-masked]<mailto:[email-masked]>>
Subject: RE: 6453531680 - 161928731 - Cozy 3 Seater Recliner Sofa-Brown 2 qty

Hi Mr. Yahia

Please check the customer is rejected our offer at all Voucher 500 SAR need the same items or same value to buy other items .

Best Regards
Ismail Mohamed
Customer Care Center - Home BOX - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C2bc02d304807406922fc08d8e6defb9e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637513192677707336%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Ejod%2FciV8cFV4f5Ff2e%2BCxAZTdF2FUpb%2Fdi7ZWeUFPc%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C2bc02d304807406922fc08d8e6defb9e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637513192677707336%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cz4pXXilod1rT0Q5g1DJ1Yg002S7FEQuBoS7rycASto%3D&reserved=0>
[lg][hb]

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 17, 2021 2:53 PM
To: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
Cc: Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; hcdammam cod <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; Raees Ansari <[email-masked]<mailto:[email-masked]>>; Leen Duafi <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>; Hbwhfurniture Dammam <[email-masked]<mailto:[email-masked]>>
Subject: RE: 6453531680 - 161928731 - Cozy 3 Seater Recliner Sofa-Brown 2 qty

Dear Ismail

Please call the customer and inform below feedback, item been used for more than 13 months, we can offer 500 sr discount voucher and keep the item.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C2bc02d304807406922fc08d8e6defb9e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637513192677717327%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wAF9R02AQ%2B%2ByX6iwT0wy1pVwiP9DLvmeWni%2Bsw5h%2Fyg%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C2bc02d304807406922fc08d8e6defb9e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637513192677717327%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3IG0tX07DGeTp%2FGcHozX0h0QdVmGHlJx1aZHuOYFAFM%3D&reserved=0>
[lg][hb]

From: Raees Ansari <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 17, 2021 9:28 AM
To: Leen Duafi <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>; Hbwhfurniture Dammam <[email-masked]<mailto:[email-masked]>>
Cc: Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; hcdammam cod <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>
Subject: RE: 6453531680 - 161928731 - Cozy 3 Seater Recliner Sofa-Brown 2 qty

Dear ALL,

Item cannot be repair in workshop, secondly we don't have stock in WH.

Delivery date - 30-Nov-2019

Thanks & Regards,
Raees Ansari
Home Division Dammam
Tel: +966 (13) 892 5332, Mobile: +966 054 3643198 / 0548925836
Email: [email-masked]<mailto:[email-masked]>
Landmark Arabia Co. I PO Box 4979 | Dammam 31952 l Saudi Arabia
[image004]

From: Leen Duafi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 16, 2021 3:24 PM
To: Raees Ansari <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>; Hbwhfurniture Dammam <[email-masked]<mailto:[email-masked]>>
Cc: Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; hcdammam cod <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>
Subject: RE: 6453531680 - 161928731 - Cozy 3 Seater Recliner Sofa-Brown 2 qty
Importance: High

External email sender, please take precaution.
A KINDLY REMINDER OF THIS ISSUE
THE CX CALLED CALLED AGAIN AND HE IS VERY UPSET
PLEASE CALL HIM SHORTLY FOR THE REPLACEMENT
________________________________
From: Raees Ansari [[email-masked]]
Sent: Thursday, January 14, 2021 2:05 PM
To: Hcdammam Delivery; Hbwhfurniture Dammam
Cc: Nikhilesh Hardas; hcwhoperation dammam; Hbdammam Whdelivery; hcdammam cod; Chamila JananathDasanayaka; HB.CCCKSA; Crys_HBKSA
Subject: RE: 6453531680 - 161928731 - Cozy 3 Seater Recliner Sofa-Brown 2 qty
Dear Jafar,

Non-Repairable...

Thanks & Regards,
Raees Ansari
Home Division Dammam
Tel: +966 (13) 892 5332, Mobile: +966 054 3643198 / 0548925836
Email: [email-masked]<mailto:[email-masked]>
Landmark Arabia Co. I PO Box 4979 | Dammam 31952 l Saudi Arabia
[image004]

From: Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 14, 2021 2:27 PM
To: Raees Ansari <[email-masked]<mailto:[email-masked]>>; Hbwhfurniture Dammam <[email-masked]<mailto:[email-masked]>>
Cc: Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; hcdammam cod <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>
Subject: RE: 6453531680 - 161928731 - Cozy 3 Seater Recliner Sofa-Brown 2 qty

Dear Mr. Raees/ Ramesh

Please confirm once done the repairing.

Thanks & Regards
Jafar
Tel: +966 (13)8925344 / 5382 Mobile: 0540230602
Email: [email-masked]<mailto:[email-masked]>
Landmark Arabia Co I PO Box 4979 I Dammam 31952 I Saudi Arabia
<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Flandmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C2bc02d304807406922fc08d8e6defb9e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637513192677727324%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=7xOGsYyYhFnRcFBExq%2FQS0fYXCTNFICO1Ntie8a%2Bk8o%3D&reserved=0>

From: Raees Ansari <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 4, 2021 10:29 AM
To: Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; hcdammam cod <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>
Cc: Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>; Hbwhfurniture Dammam <[email-masked]<mailto:[email-masked]>>
Subject: 6453531680 - 161928731 - Cozy 3 Seater Recliner Sofa-Brown 2 qty
Importance: High

Dear Team,

We have received invoice items from Siraj which was pulled back from customer house for repairing.,

Thanks & Regards,
Raees Ansari
Home Division Dammam
Tel: +966 (13) 892 5332, Mobile: +966 054 3643198 / 0548925836
Email: [email-masked]<mailto:[email-masked]>
Landmark Arabia Co. I PO Box 4979 | Dammam 31952 l Saudi Arabia
[image004]

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com