Subject: RE: Daily performance summary for LiveSalesman team for 14th March 2021.
From: Murtaza Kutiyanawala <[email-masked]>
To: Niren Dsouza <[email-masked]>
Cc: deeksha <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>, Ankit Arora <[email-masked]>, Manmohan Chittlangia <[email-masked]>, Tejendra Singh <[email-masked]>, Deepak Devasia <[email-masked]>, saurabh <[email-masked]>
Date: Mon, 15 Mar 2021 16:46:13 +0000

Hi Niren,

We are aiming at no tickets to be pending beyond 3to 4 days but, there are so many tickets that are still not action in 5 to 6 , 7 to 10 and 11to 15 days

What is the challenge that you are facing with whatts app tickets ?

Whatsapp
Ageing

Agents
0-2 days
3-4 days
5-6 days
7-10 days
11-15 days
Grand Total
Alka Pandey
2
2
4
Amer Kher Bek
5
2
4
2
1
14
Amir Aziz
4
1
2
7
Amr Khalil
7
3
6
1
17
Issa Kafroni
6
5
2
13
Manmoon Alsadig Haroon Adam
1
1
Mosab Mohammed Abdalla Nasreldin
1
1
Ritesh Sharma
1
1
2
Shafik Lubbos
19
2
11
5
37
Tarish Ayubi
1
1
Grand Total
47
10
28
11
1
97

Murtaza Kutiyanawala
Team Lead – Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

From: Niren Dsouza <[email-masked]>
Sent: Monday, March 15, 2021 8:16 PM
To: Deepak Devasia <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; saurabh <[email-masked]>
Cc: deeksha <[email-masked]>; Nalineedhar Kasibhatla <[email-masked]>; Ankit Arora <[email-masked]>; Manmohan Chittlangia <[email-masked]>; Tejendra Singh <[email-masked]>
Subject: Daily performance summary for LiveSalesman team for 14th March 2021.

External email sender, please take precaution.
Good evening.
I hope this finds you well.
Please find listed below the performance data for the LiveSalesman team for March 14th, 2021.

  *   Total tickets created :
Total tickets created
Groups
Agents
Facebook
Whatsapp open
Whatsapp resolved
HomeBox Instagram
Emails
Grand Total
Alka Pandey
4
4
8
Amer Kher Bek
3
26
29
Amir Aziz
3
3
47
53
Amr Khalil
3
38
41
Ibrahem Mahmoud
3
26
29
Issa Kafroni
1
44
45
Mohd Adeel Akhter
24
7
3
34
No Agent
5
1
6
Ritesh Sharma
2
53
55
Shafik Lubbos
5
82
87
Tarish Ayubi
3
6
13
22
Grand Total
39
17
304
7
42
409

  *   Total Whatsapp chats :
Agents
Total chats assigned
Total chats resolved
Alka Pandey
19
19
Amer Kher Bek
45
46
Amir Aziz
53
58
Amr Khalil
59
56
Ibrahem Mahmoud
4
3
Issa Kafroni
61
61
Ritesh  sharma
65
64
Shafik Lubbos
115
115
Tarish Ayubi
7
7
Grand Total
428
429

  *   Whatsapp chat type:
HB Chat Type
Reason Category
Sub Reason
Count of HB Chat Type
Customer Services
Delivery Related
Day of Delivery - Status
3
Delayed Delivery (Furniture)
6
Delayed Delivery (HH)
4
Delivery Status
40
Partial Delivery
4
Reschedule Delivery
3
(blank)
5
Delivery Related Total
65
Product Complaint
Complaint within Warranty
14
(blank)
6
Product Complaint Total
20
Refunds and Cancelations
Cancelation
8
Refund for Other reason
12
Refunds after Return
2
Return item not received
1
Return Request Initiation
2
(blank)
11
Refunds and Cancelations Total
36
(blank)
(blank)
8
(blank) Total
8
Customer Services Total
129
Mattress Related
Post-Sales
Product Complaints
1
Post-Sales Total
1
Pre-Sales
Product Query - Size/Material Etc.
1
Pre-Sales Total
1
Mattress Related Total
2
No Answer
No Answer
No Answer
10
No Answer Total
10
(blank)
(blank)
11
(blank) Total
11
No Answer Total
21
PreSales
Other Enquiry
Offers
6
Payment Methods
9
Promo Code
2
Store Availability
20
Store Location
5
Using Shukran Points
1
Website/App Issues
2
Other Enquiry Total
45
Policy Related
Delivery Cost
14
Delivery Time
13
Return Policy
6
(blank)
6
Policy Related Total
39
Product Related
Combo
2
Pricing
1
Product Specification
55
(blank)
24
Product Related Total
82
(blank)
(blank)
3
(blank) Total
3
PreSales Total
169
(blank)
(blank)
(blank)
(blank) Total
(blank) Total
Grand Total
321

  *   Total count of ageing for Facebook:
Facebook
Ageing

Agents
0-2 days
3-4 days
7-10 days
11-15 days
Grand Total
Alka Pandey
8
3
1
12
Amir Aziz
6
4
10
Mohd Adeel Akhter
6
1
7
Tarish Ayubi
3
3
Grand Total
23
7
1
1
32

·                     Total count of ageing for Whatsapp:

Whatsapp
Ageing

Agents
0-2 days
3-4 days
5-6 days
7-10 days
11-15 days
Grand Total
Alka Pandey
2
2
4
Amer Kher Bek
5
2
4
2
1
14
Amir Aziz
4
1
2
7
Amr Khalil
7
3
6
1
17
Issa Kafroni
6
5
2
13
Manmoon Alsadig Haroon Adam
1
1
Mosab Mohammed Abdalla Nasreldin
1
1
Ritesh Sharma
1
1
2
Shafik Lubbos
19
2
11
5
37
Tarish Ayubi
1
1
Grand Total
47
10
28
11
1
97

  *   Count of ageing for Instagram:
Instagram
Ageing
Agents
7-10 days
Grand Total
Niren Dsouza
1
1
Grand Total
1
1

  *   Total count of ageing for emails:

Emails
Ageing

Agents
0-2 days
3-4 days
5-6 days
7-10 days
11-15 days
+15 days
Grand Total
Alka Pandey
3
3
2
1
9
Amir Aziz
1
2
1
4
Ibrahem Mahmoud
20
1
1
22
Mohd Adeel Akhter
3
1
2
6
Tarish Ayubi
15
1
16
Grand Total
42
7
2
2
1
3
57

Please feel free to reach out for any further clarifications.

Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>
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