Subject: Daily performance summary for LiveSalesman team for 14th March 2021.
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, murtaza kutiyanawala <[email-masked]>, saurabh <[email-masked]>
Cc: deeksha <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>, Ankit Arora <[email-masked]>, Manmohan chittlangia <[email-masked]>, tejendra singh <[email-masked]>
Date: Mon, 15 Mar 2021 09:15:52 -0700 (MST)

Good evening. 
I hope this finds you well. 
Please find listed below the performance data for the LiveSalesman team for March 14th, 2021. 

    * Total tickets created : 
Total tickets created 	Groups 					
Agents 	Facebook 	Whatsapp open 	Whatsapp resolved 	HomeBox Instagram 	Emails 	Grand Total 
Alka Pandey 	4 		4 			8 
Amer Kher Bek 		3 	26 			29 
Amir Aziz 	3 	3 	47 			53 
Amr Khalil 		3 	38 			41 
Ibrahem Mahmoud 			3 		26 	29 
Issa Kafroni 		1 	44 			45 
Mohd Adeel Akhter 	24 			7 	3 	34 
No Agent 	5 		1 			6 
Ritesh Sharma 		2 	53 			55 
Shafik Lubbos 		5 	82 			87 
Tarish Ayubi 	3 		6 		13 	22 
Grand Total 	39 	17 	304 	7 	42 	409 

    * Total Whatsapp chats : 
Agents 	Total chats assigned 	Total chats resolved 
Alka Pandey 	19 	19 
Amer Kher Bek 	45 	46 
Amir Aziz 	53 	58 
Amr Khalil 	59 	56 
Ibrahem Mahmoud 	4 	3 
Issa Kafroni 	61 	61 
Ritesh sharma 	65 	64 
Shafik Lubbos 	115 	115 
Tarish Ayubi 	7 	7 
Grand Total 	428 	429 

    * Whatsapp chat type: 
HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	3 
		Delayed Delivery (Furniture) 	6 
		Delayed Delivery (HH) 	4 
		Delivery Status 	40 
		Partial Delivery 	4 
		Reschedule Delivery 	3 
		(blank) 	5 
	Delivery Related Total 		65 
	Product Complaint 	Complaint within Warranty 	14 
		(blank) 	6 
	Product Complaint Total 	20 
	Refunds and Cancelations 	Cancelation 	8 
		Refund for Other reason 	12 
		Refunds after Return 	2 
		Return item not received 	1 
		Return Request Initiation 	2 
		(blank) 	11 
	Refunds and Cancelations Total 	36 
	(blank) 	(blank) 	8 
	(blank) Total 		8 
Customer Services Total 			129 
Mattress Related 	Post-Sales 	Product Complaints 	1 
	Post-Sales Total 		1 
	Pre-Sales 	Product Query - Size/Material Etc. 	1 
	Pre-Sales Total 		1 
Mattress Related Total 			2 
No Answer 	No Answer 	No Answer 	10 
	No Answer Total 		10 
	(blank) 	(blank) 	11 
	(blank) Total 		11 
No Answer Total 			21 
PreSales 	Other Enquiry 	Offers 	6 
		Payment Methods 	9 
		Promo Code 	2 
		Store Availability 	20 
		Store Location 	5 
		Using Shukran Points 	1 
		Website/App Issues 	2 
	Other Enquiry Total 		45 
	Policy Related 	Delivery Cost 	14 
		Delivery Time 	13 
		Return Policy 	6 
		(blank) 	6 
	Policy Related Total 		39 
	Product Related 	Combo 	2 
		Pricing 	1 
		Product Specification 	55 
		(blank) 	24 
	Product Related Total 		82 
	(blank) 	(blank) 	3 
	(blank) Total 		3 
PreSales Total 			169 
(blank) 	(blank) 	(blank) 	
	(blank) Total 		
(blank) Total 			
Grand Total 			321 

    * Total count of ageing for Facebook: 
Facebook 	Ageing 				
Agents 	0-2 days 	3-4 days 	7-10 days 	11-15 days 	Grand Total 
Alka Pandey 	8 	3 		1 	12 
Amir Aziz 	6 	4 			10 
Mohd Adeel Akhter 	6 		1 		7 
Tarish Ayubi 	3 				3 
Grand Total 	23 	7 	1 	1 	32 

    * Total count of ageing for Whatsapp: 

Whatsapp 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	Grand Total 
Alka Pandey 	2 	2 				4 
Amer Kher Bek 	5 	2 	4 	2 	1 	14 
Amir Aziz 	4 	1 	2 			7 
Amr Khalil 	7 	3 	6 	1 		17 
Issa Kafroni 	6 		5 	2 		13 
Manmoon Alsadig Haroon Adam 	1 					1 
Mosab Mohammed Abdalla Nasreldin 	1 					1 
Ritesh Sharma 	1 			1 		2 
Shafik Lubbos 	19 	2 	11 	5 		37 
Tarish Ayubi 	1 					1 
Grand Total 	47 	10 	28 	11 	1 	97 

    * Count of ageing for Instagram: 
Instagram 	Ageing 	
Agents 	7-10 days 	Grand Total 
Niren Dsouza 	1 	1 
Grand Total 	1 	1 

    * Total count of ageing for emails: 

Emails 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Alka Pandey 	3 	3 	2 			1 	9 
Amir Aziz 	1 	2 		1 			4 
Ibrahem Mahmoud 	20 	1 		1 			22 
Mohd Adeel Akhter 	3 	1 				2 	6 
Tarish Ayubi 	15 				1 		16 
Grand Total 	42 	7 	2 	2 	1 	3 	57 

Please feel free to reach out for any further clarifications. 

Niren D'Souza 
Team Manager 
[email-masked]