Subject: Re: Arrange Technician
From: Niren Dsouza <[email-masked]>
To: Shadabahmed Khan <[email-masked]>
Cc: murtaza kutiyanawala <[email-masked]>, faizal maradeya <[email-masked]>, HomeBox Customercare UAE <[email-masked]>
Date: Mon, 15 Mar 2021 08:42:17 -0700 (MST)

Hi Shadab, 

Please check the CRM attached, technician has visited and delivery is pending as per below CRM's. 

Niren D'Souza 
Team Manager 
[email-masked] 

From: "Shadabahmed Khan" <[email-masked]> 
To: "murtaza kutiyanawala" <[email-masked]>, "Niren Dsouza" <[email-masked]> 
Cc: "faizal maradeya" <[email-masked]>, "HomeBox Customercare UAE" <[email-masked]> 
Sent: Sunday, March 14, 2021 1:23:30 PM 
Subject: RE: Arrange Technician 

Hi Murtaza, 

Still, it is pending or did any technician visit the customer's place. 

Thanks 

Shadab Khan 

From: Murtaza Kutiyanawala <[email-masked]> 
Sent: Thursday, March 11, 2021 4:50 PM 
To: Niren Dsouza <[email-masked]> 
Cc: Faizal Maradeya <[email-masked]>; Shadab Ahmed Khan <[email-masked]>; HomeBox Customercare UAE <[email-masked]> 
Subject: RE: Arrange Technician 

[ mailto:[email-masked] | @Niren Dsouza ] please look into this on a priority 

	

Murtaza Kutiyanawala 

Team Lead – Customer Care 

T : +971 4 517 2300 

D : +971 4 813 5812 

F : +971 4 517 2380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CShadabahmed.Khan%40landmarkgroup.com%7C65a66c30fc434a6c8c1608d8e48c2035%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637510637770003848%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=YN4NywhpTcxlHdWlFsQ%2FiwuG5i4w%2F0djmlZgJO5LZZ4%3D&reserved=0 | www.homeboxstores.com ] 

From: Shadab Ahmed Khan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, March 11, 2021 4:46 PM 
To: Niren Dsouza < [ mailto:[email-masked] | [email-masked] ] >; HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] >; Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Faizal Maradeya < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Arrange Technician 
Importance: High 

Hi Murtaza, 

Why nobody addressing the issue? 

29038101572120210209 

Thanks 

Shadab Khan 

From: Shadab Ahmed Khan 
Sent: Monday, March 8, 2021 10:12 AM 
To: Niren Dsouza < [ mailto:[email-masked] | [email-masked] ] >; HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Arrange Technician 

Hi [ mailto:[email-masked] |  @HomeBox Customercare UAE ] / Niren 

Pl, find the images attached shared by the customer with mail for the same. Kindly check the customer complaint and also check if we can replace the back panel. 

Thanks, 

Shadab Khan 

From: Shadab Ahmed Khan 
Sent: Wednesday, March 3, 2021 4:16 PM 
To: Niren Dsouza < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] >; HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Arrange Technician 

Hi 

Customer requested technician required only in the evening or weekend (fri/sat) due to office hrs. 

Thanks 

Shadab Khan 

From: Niren Dsouza < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 3, 2021 11:21 AM 
To: Shadab Ahmed Khan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] >; HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Arrange Technician 

External email sender, please take precaution. 

Hi. 
CRM : 2567808 
Rq raised for parts replacement. 

Niren D'Souza 

Team Manager 

[ mailto:[email-masked] | [email-masked] ] 

From: "Shadabahmed Khan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Niren Dsouza" < [ mailto:[email-masked] | [email-masked] ] >, "murtaza kutiyanawala" < [ mailto:[email-masked] | [email-masked] ] >, "HomeBox Customercare UAE" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, March 2, 2021 10:29:25 PM 
Subject: Arrange Technician 

Hi Team, 

Kindly arrange a technician for this invoice: 29038101572120210209 

Customer complains about the bulge on the Plywood. 

Thanks 

	

Shadab Khan 

Sr. Executive Ecom. 

M : +971 506586045 

Landmark Tower, Dubai Marina 

P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CShadabahmed.Khan%40landmarkgroup.com%7C65a66c30fc434a6c8c1608d8e48c2035%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637510637770003848%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=YN4NywhpTcxlHdWlFsQ%2FiwuG5i4w%2F0djmlZgJO5LZZ4%3D&reserved=0 | www.homeboxstores.com ] 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com