Subject: Daily performance summary for LiveSalesman team for 13th March 2021.
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, saurabh <[email-masked]>, murtaza kutiyanawala <[email-masked]>
Cc: deeksha <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>, Ankit Arora <[email-masked]>, tejendra singh <[email-masked]>, Manmohan chittlangia <[email-masked]>
Date: Mon, 15 Mar 2021 00:26:38 -0700 (MST)

Greetings of the day. 
Please find listed below the performance data for the LiveSalesman team for March 13th, 2021. 

    * Total tickets created : 
Total tickets created 	Groups 					
Agents 	Facebook 	Whatsapp open 	Whatsapp resolved 	HomeBox Instagram 	Emails 	Grand Total 
Alka Pandey 	3 				2 	5 
Amir Aziz 	8 	1 	49 			58 
Amr Khalil 		4 	46 			50 
Ibrahem Mahmoud 			20 		14 	34 
Issa Kafroni 		3 	55 			58 
Mohd Adeel Akhter 	8 			9 	3 	20 
No Agent 	2 		1 			3 
Shafik Lubbos 		7 	91 			98 
Tarish Ayubi 	4 		43 		31 	78 
Grand Total 	25 	15 	305 	9 	50 	404 

    * Total Whatsapp chats : 
Agents 	Total chats assigned 	Total chats resolved 
Amir Aziz 	64 	57 
Amr Khalil 	64 	64 
Ibrahem Mahmoud 	36 	35 
Issa Kafroni 	84 	84 
Ritesh sharma 	1 	0 
Shafik Lubbos 	153 	153 
Tarish Ayubi 	52 	52 
Grand Total 	454 	445 

    * Whatsapp chat type: 
HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	3 
		Delayed Delivery (HH) 	6 
		Delivery Status 	30 
		Partial Delivery 	2 
		Reschedule Delivery 	5 
		(blank) 	6 
	Delivery Related Total 		52 
	Product Complaint 	Complaint within Warranty 	5 
		(blank) 	8 
	Product Complaint Total 	13 
	Refunds and Cancelations 	Cancelation 	4 
		Refund for Other reason 	2 
		Refunds after Return 	2 
		Return Request Initiation 	8 
		(blank) 	14 
	Refunds and Cancelations Total 	30 
	(blank) 	(blank) 	6 
	(blank) Total 		6 
Customer Services Total 			101 
Mattress Related 	Post-Sales 	Product Complaints 	1 
	Post-Sales Total 		1 
	Pre-Sales 	Question about Free Trial 	2 
		(blank) 	1 
	Pre-Sales Total 		3 
	(blank) 	(blank) 	1 
	(blank) Total 		1 
Mattress Related Total 			5 
No Answer 	No Answer 	No Answer 	21 
	No Answer Total 		21 
	(blank) 	(blank) 	27 
	(blank) Total 		27 
No Answer Total 			48 
PreSales 	Other Enquiry 	Offers 	3 
		Payment Methods 	2 
		Promo Code 	1 
		Store Availability 	18 
		Store Location 	9 
		Using Shukran Points 	5 
		Website/App Issues 	4 
		(blank) 	3 
	Other Enquiry Total 		45 
	Policy Related 	Delivery Cost 	18 
		Delivery Time 	5 
		Return Policy 	3 
		(blank) 	1 
	Policy Related Total 		27 
	Product Related 	Combo 	1 
		Pricing 	3 
		Product Specification 	73 
		(blank) 	13 
	Product Related Total 		90 
	(blank) 	(blank) 	4 
	(blank) Total 		4 
PreSales Total 			166 
(blank) 	(blank) 	(blank) 	
	(blank) Total 		
(blank) Total 			
Grand Total 			320 

    * Total count of ageing for Facebook: 
Facebook 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	Grand Total 
Alka Pandey 	5 	6 			1 	12 
Amir Aziz 	8 	4 				12 
Mohd Adeel Akhter 	13 	3 	3 	3 		22 
Tarish Ayubi 	2 	12 	3 			17 
Grand Total 	28 	25 	6 	3 	1 	63 

    * Total count of ageing for Whatsapp: 

Whatsapp open 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Alka Pandey 		2 					2 
Amer Kher Bek 	2 	4 	8 	3 	1 		18 
Amir Aziz 	4 	1 	2 				7 
Amr Khalil 	7 	3 	5 	2 			17 
Ibrahem Mahmoud 		2 	1 	3 	1 	6 	13 
Issa Kafroni 	6 		5 	3 			14 
Mohammed Atiah 						1 	1 
Ritesh Sharma 	1 			2 			3 
Shafik Lubbos 	11 	2 	11 	10 			34 
Grand Total 	31 	14 	32 	23 	2 	7 	109 

    * Count of ageing for Instagram: 
Instagram 	Ageing 	
Agents 	7-10 days 	Grand Total 
Niren Dsouza 	1 	1 
Grand Total 	1 	1 

    * Total count of ageing for emails: 

Emails 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Alka Pandey 	4 	4 	5 	1 		1 	15 
Amir Aziz 	1 	2 		1 			4 
Ibrahem Mahmoud 	12 	1 					13 
Mohd Adeel Akhter 	1 	1 	1 			1 	4 
Tarish Ayubi 	35 	1 	2 	1 	1 		40 
Grand Total 	53 	9 	8 	3 	1 	2 	76 

Please feel free to reach out for any further clarifications. 

Niren D'Souza 
Team Manager 
[email-masked]