Subject: RE: Pre-sales query types.
From: Murtaza Kutiyanawala <[email-masked]>
To: Niren Dsouza <[email-masked]>
Cc: Deepak Devasia <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>, Faizal Maradeya <[email-masked]>
Date: Sun, 14 Mar 2021 09:00:21 +0000

Looping Niren for the below request

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

From: Faizal Maradeya <[email-masked]>
Sent: Sunday, March 14, 2021 11:00 AM
To: Murtaza Kutiyanawala <[email-masked]>
Cc: Deepak Devasia <[email-masked]>; Nalineedhar Kasibhatla <[email-masked]>
Subject: FW: Pre-sales query types.

Hi murtaza,

Can  we  get the  mobile  number  to get the booking conversion of  pre-sale inquiries

Thanks Regards
Faizal Maradeya

From: Deepak Devasia <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 14, 2021 10:06 AM
To: Nalineedhar Kasibhatla <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Cc: Ajay Antal <[email-masked]<mailto:[email-masked]>>; Sameer Sadiq <[email-masked]<mailto:[email-masked]>>
Subject: FW: Pre-sales query types.

Fyi.............pre-sales is about 58% - 65% of the total chat querries.

Of this major is product specs related. Plz see below mail for details for Feb.

From: Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 11, 2021 8:18 PM
To: Deepak Devasia <[email-masked]<mailto:[email-masked]>>; saurabh <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ankit Arora <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>
Subject: Pre-sales query types.

External email sender, please take precaution.
Hi Deepak,

Have analysed the data from February 1st upto March 10th.
We have a total of 2514 chats under Product specifications.
Have listed below the types of queries which we could not answer or had to check with Murtaza's team for further clarification.

Ticket
Query
Item code
Volumes
% of total
2228794
How much is the height when we lift study table?
161594864
1
0.04
2229215<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2229215&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7Cafd55d9e7fbe448b20f108d8e6b6d90b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637513020288636637%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=p4fmTWcfieMAwRzcJXXBWOEAkcSn4pT%2F56ZkRFDFc8Y%3D&reserved=0>
colour of the sofa/bed/lamp/shelf/decor and furnishings
158749624
55
2.19
Do you have any beds with wooden slants
2
0.08
Do you have any sofa's with removable covers?
2
0.08
What is the material of this item(table,/sofa,wardrobe/bed)
40
1.59
What kind of leather: real or fake
162876457
5
0.20
What is the height of the shelves/rack
Wardrobes/TV units
15
0.60
2225417
What weight can a bed take
162803993
7
0.28

Though we do not classify the chats under more definitive macros, after doing a broad analysis of the chats I have also listed the bulk of the queries that we get under Pre-Sales inquiries.

Query
Item code
Volumes
% of total
Store Availability inquiries
850
33.81
Mattress included
130
5.17
Bedroom set with wardrobe queries
50
1.99
Dresser with/without mirror
35
1.39
Product dimensions
800
31.82

Thanks and regards
Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>
[https://mail.lsmindia.com/service/home/~/?auth=co&loc=en_US&id=2752&part=2.2]

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