Subject: RE: HomeBox Fresh Desk Open Tickets (Mar 13, 2021)
From: Deepak Devasia <[email-masked]>
To: Murtaza Kutiyanawala <[email-masked]>, Bhaskar Mandelia <[email-masked]>, Somaskandan Karthikeyan <[email-masked]>, Niren Dsouza <[email-masked]>
Cc: saurabh <[email-masked]>, Baraa Abukhadra <[email-masked]>, Omar Mostafa <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>, Ankit Arora <[email-masked]>
Date: Sun, 14 Mar 2021 05:49:15 +0000

Hi Murtaza,

Though there has been a very good improvement in controlling ageing beyond 4 days, but we still have few always open.
Can you look into and see why it is happening. We should target to have 0 beyond 48 hours.

Regards,
Deepak

From: Omar Mostafa <[email-masked]>
Sent: Saturday, March 13, 2021 4:21 PM
To: Anton Dilshan <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Abdul Rasheed <[email-masked]>
Cc: Maryam Yahya <[email-masked]>; Baraa Abukhadra <[email-masked]>; Haya Abualhaija <[email-masked]>; Deepak Devasia <[email-masked]>; Nour Hanayneh <[email-masked]>; Ankit Arora <[email-masked]>; Yunis Fakrudeen <[email-masked]>; [email-masked]
Subject: HomeBox Fresh Desk Open Tickets (Mar 13, 2021)

External email sender, please take precaution.
Hi Team,

Hope this email finds you well.

In the attachment is the required open Fresh Desk tickets, kindly check and do the needful.

Fresh Desk Tickets:

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total

68
22
15
9
2
3
119
ARAMEX
2
2

4
LMG INTERNAL TEAM
1
3
3

7
OLM/LMG Team
1

1
WAREHOUSE
2

1

1
4
Grand Total
74
27
19
9
2
4
135

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total
Email
31
12
7
2
2
2
56
Outbound Email
18
3

21
Phone
9
5
4

1
19
Portal
16
7
8
7

1
39
Grand Total
74
27
19
9
2
4
135

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total
Crystel Homebox UAE Team
27
8
4

1
40
Basil Atef Alshwabkeh
2

2
Heider.Sulaimawi Hatem Sulaimawi
3

3
Kareem soufan
2

2
lara Khalil AL Shaikh
2
1

3
No Agent
3

3
Omar Imad Mostafa
8
5
4

1
18
Rahmeh Eleisah
1

1
raneen.baabaad Fakhr-ildeen Baabad
1
2

3
rayana.majali Rayana Al Majali
1

1
Rua'a Abukaff
2

2
Sireen.abdeljabbar abd sireen1993
2

2
HomeBox UAE
47
19
15
9
2
3
95
Ali Mohamed Ahmed
2

2
Alka Pandey
10
7
5

1
23
Amir Aziz
4
1
3
1

9
Ibrahem Mahmoud
14
4

18
Khaled Hegazy
2

2
Mohammed Atiah

1

1
Mohd Adeel Akhter
4
1
2
5

12
Murtaza Kutiyanawala

1
1
Radhika Jawle
2

2
Tarish Ayubi
9
6
5
2
2
1
25
Grand Total
74
27
19
9
2
4
135

Pending Tickets beyond 4 days
Ticket Number
Customer Issue
Pending with
Escalated to
2147672
Late refund - 9625243497
WAREHOUSE
Conloc
2207860
Late collection
LMG INTERNAL TEAM
Vaibhav
2208329
9636741319 - Late delivery
LMG INTERNAL TEAM
Vaibhav
2209097
9639883677
WAREHOUSE
Jasim
2211317
Late Delivery
LMG INTERNAL TEAM
Vaibhav
* A list of all the pending tickets was escalated to LMG Internal Team.

Facebook Tickets:

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
Grand Total
Alka Pandey
6
3

1
10
Amir Aziz
9

9
Mohd Adeel Akhter
2
5
8
1

16
No Agent
7

7
Tarish Ayubi
1
14

15
Grand Total
25
22
8
1
1
57

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
Grand Total
Open
14
1
1
1

17
Waiting on Customer
10
19
4

33
Waiting on Third Party
1
2
3

1
7
Grand Total
25
22
8
1
1
57

Best Regards,

Omar Mostafa
Service Advisor
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 6 500 1334
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