Subject: RE: [#2098027] - Conversation with Oussa!
From: Radhika Jawle <[email-masked]>
To: Sanjana Suresh <[email-masked]>, Vaibhav Ohri <[email-masked]>, Dipesh Regmi <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, "Jasim Vali Mohammed Bebal" <[email-masked]>, Home Box <[email-masked]>, Niren Dsouza <[email-masked]>, Nisha Siddiqui <[email-masked]>
Date: Sat, 13 Mar 2021 11:48:13 +0000

Hi @Vaibhav Ohri<mailto:[email-masked]>,

Order is in shipped status since 13th Feb, more than a month. Kindly update when the order will be delivered.

@Sanjana Suresh<mailto:[email-masked]> – Please help to get this resolved as customer is following up on Facebook.

Thanks & Regards,

From: Jasim Vali Mohammed Bebal <[email-masked]>
Sent: Saturday, March 06, 2021 5:25 PM
To: Home Box <[email-masked]>; Sanjana Suresh <[email-masked]>; Vaibhav Ohri <[email-masked]>; Ashish Karini <[email-masked]>; Nisha Siddiqui <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>
Subject: RE: [#2098027] - Conversation with Oussa!

Dear Team ,
The below mentioned order we have already handed over from WH end to the courier partner on 13th/02/2021 .

[A close up of a sign  Description automatically generated]
Jasim Bebal
 Senior Associate E-commerce
HAPPINESS Every were
  T   :  +971 4 517 5824
  F   :  +971 4 517 5824
  M  :  +971 509706805
  E   :  [email-masked]<mailto:[email-masked]>
  DWC Landmark Group Shed 3
  Al-Makhtoom Airport
  P.O.Box 282028, UAE.
 www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C4122128351ca4d4d685e08d8e0a33c78%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637506338979152706%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=5JjKdAY9930yx3en0iOwgu8VsPjUSW9O7D7bnY0Lq2Q%3D&reserved=0>

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: 04 March 2021 19:05
To: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2098027] - Conversation with Oussa!

External email sender, please take precaution.

Hi Team,

Order no: 9635036318
AWB : FP021321001773

The order was not delivered Kindly Check

Thanks and Regards
Support Team
On Tue, 2 Mar at 12:41 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi team,

Pls note, shipment still not handed over to courier.

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 25, 2021 5:58 PM
To: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2098027] - Conversation with Oussa!

External email sender, please take precaution.
Reminder 2
​
Hi Team,

Order no: 9635036318
AWB :FP021321001773

Cust placed order on 12th Feb still showing shipped. Kindly action and deliver the order on priority.

Thanks & regards,
The Support Team
​
Please take a look at ticket #2098027<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2098027&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C4122128351ca4d4d685e08d8e0a33c78%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637506338979162662%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=biChGWj7vjvncjBr7pcUj78vEJx2j89MIlKQjTPb%2FgA%3D&reserved=0> raised by Oussa! ().

On Mon, 22 Feb at 5:50 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Oussa!
[Image removed by sender.]
I need to speak with Ibrahim
04:37 PM, 22nd Feb
Oussa!
[Image removed by sender.]
Regarding this order?
04:37 PM, 22nd Feb
Shafik
[Image removed by sender.]
Hi Oussa! .Thank you for choosing HomeBox. My name is Shafik . How may I help you today?
05:12 PM, 22nd Feb
Oussa!
[Image removed by sender.]
Would you check the order number and check where is it?
05:13 PM, 22nd Feb
Shafik
[Image removed by sender.]
Can you give me your order number ?
05:14 PM, 22nd Feb
Oussa!
[Image removed by sender.]
It is up there
05:14 PM, 22nd Feb
Oussa!
[Image removed by sender.]
Check the 1 st message please
05:14 PM, 22nd Feb
New
[Image removed by sender.]
Thanks for your patience. We are working on it. Please give us a few more minutes.
05:19 PM, 22nd Feb
Oussa!
[Image removed by sender.]
Okay
05:20 PM, 22nd Feb
Oussa!
[Image removed by sender.]
I need a delivery date
05:20 PM, 22nd Feb
Shafik
[Image removed by sender.]
I will contact our team and they will deliver your order as soon as possible
05:21 PM, 22nd Feb
Oussa!
[Image removed by sender.]
Okay when
05:21 PM, 22nd Feb
Oussa!
[Image removed by sender.]
Am hearing this since 10 days
05:21 PM, 22nd Feb
Shafik
[Image removed by sender.]
I am afraid but i cannot give you a delivery date but it will be done as sson as possible
05:21 PM, 22nd Feb
Oussa!
[Image removed by sender.]
Asap mean Now
05:21 PM, 22nd Feb
Oussa!
[Image removed by sender.]
Coz it’s late so much late
05:22 PM, 22nd Feb
Shafik
[Image removed by sender.]
I am very sorry for this delay
05:22 PM, 22nd Feb
Oussa!
[Image removed by sender.]
And i have to pay it,and didn’t receive
05:22 PM, 22nd Feb
Oussa!
[Image removed by sender.]
Can you understand ??
05:22 PM, 22nd Feb
Oussa!
[Image removed by sender.]
What is the issue for this order
05:22 PM, 22nd Feb
Shafik
[Image removed by sender.]
You will receive it as soon a spossible
05:23 PM, 22nd Feb
Shafik
[Image removed by sender.]
Is there anything else I can assist you with today?
05:23 PM, 22nd Feb
Oussa!
[Image removed by sender.]
You did not do anything
05:23 PM, 22nd Feb
Oussa!
[Image removed by sender.]
Complaint feed back please
05:23 PM, 22nd Feb
New
[Image removed by sender.]
Thanks for your patience. We are working on it. Please give us a few more minutes.
05:28 PM, 22nd Feb
Oussa!
[Image removed by sender.]
Okay
05:29 PM, 22nd Feb
Shafik
[Image removed by sender.]
Our time will deliver your order as soon as possible
05:32 PM, 22nd Feb
Oussa!
[Image removed by sender.]
I want to cancel this order
05:33 PM, 22nd Feb
Shafik
[Image removed by sender.]
Hi Oussa! , I am Shafik, Please allow me one moment while I look up the status . This may take a minute or two.
05:35 PM, 22nd Feb
Shafik
[Image removed by sender.]
I am sorry to inform you , we cannot cancel your order
05:37 PM, 22nd Feb
Oussa!
[Image removed by sender.]
Seriously
05:37 PM, 22nd Feb
Oussa!
[Image removed by sender.]
I can’t cancel
05:37 PM, 22nd Feb
Oussa!
[Image removed by sender.]
I can’t deliver
05:38 PM, 22nd Feb
Oussa!
[Image removed by sender.]
So what to do
05:38 PM, 22nd Feb
Shafik
[Image removed by sender.]
Our team will deliver your order as soon as possible
05:39 PM, 22nd Feb
Shafik
[Image removed by sender.]
I am sorry for what happened
05:39 PM, 22nd Feb
Shafik
[Image removed by sender.]
Is there anything else I can assist you with today?
05:40 PM, 22nd Feb
Oussa!
[Image removed by sender.]
Again you didn’t tell me anything
05:41 PM, 22nd Feb
Oussa!
[Image removed by sender.]
My question is when???
05:41 PM, 22nd Feb
Shafik
[Image removed by sender.]
As soon as possible
05:42 PM, 22nd Feb
Oussa!
[Image removed by sender.]
All the item said the delivery will be 2-3 days
05:43 PM, 22nd Feb
Oussa!
[Image removed by sender.]
Now it’s more than 10 days
05:43 PM, 22nd Feb
Shafik
[Image removed by sender.]
Is there anything else I can assist you with today?
05:44 PM, 22nd Feb
View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F452072531048389&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C4122128351ca4d4d685e08d8e0a33c78%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637506338979162662%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=bwa4ziIywAQ%2FCotO8RetlAidpNt0lvDZUdASBz455HM%3D&reserved=0>

2098027:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C4122128351ca4d4d685e08d8e0a33c78%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637506338979172616%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=1GTsXznaD8vwf4jxtip9Jj0yvbaBCJV0DnTqB3gZ3gk%3D&reserved=0>

2098027:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com