Subject: RE: HomeBox Fresh Desk Open Tickets (Mar 13, 2021)
From: Murtaza Kutiyanawala <[email-masked]>
To: Niren Dsouza <[email-masked]>
Cc: Maryam Yahya <[email-masked]>, Baraa Abukhadra <[email-masked]>, Haya Abualhaija <[email-masked]>, Deepak Devasia <[email-masked]>, Nour Hanayneh <[email-masked]>, Ankit Arora <[email-masked]>, Yunis Fakrudeen <[email-masked]>, "[email-masked]" <[email-masked]>, Omar Mostafa <[email-masked]>, Anton Dilshan <[email-masked]>, Abdul Rasheed <[email-masked]>
Date: Sat, 13 Mar 2021 09:51:06 +0000

HI Niren,

There are tickets pending beyond 4 days, lets connect today and get these closed.

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

From: Omar Mostafa <[email-masked]>
Sent: Saturday, March 13, 2021 11:42 AM
To: Anton Dilshan <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Abdul Rasheed <[email-masked]>
Cc: Maryam Yahya <[email-masked]>; Baraa Abukhadra <[email-masked]>; Haya Abualhaija <[email-masked]>; Deepak Devasia <[email-masked]>; Nour Hanayneh <[email-masked]>; Ankit Arora <[email-masked]>; Yunis Fakrudeen <[email-masked]>; [email-masked]
Subject: HomeBox Fresh Desk Open Tickets (Mar 13, 2021)

External email sender, please take precaution.
Hi Team,

Hope this email finds you well.

In the attachment is the required open Fresh Desk tickets, kindly check and do the needful.

Fresh Desk Tickets:

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total

78
32
15
9
2
4
140
ARAMEX
2
1

3
EmiratesPost
1

1
LMG INTERNAL TEAM
6
2
3

11
OLM/LMG Team
1

1
WAREHOUSE
3
1
1

1
6
Grand Total
91
36
19
9
2
5
162

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total
Email
43
17
7
2
2
2
73
Outbound Email
16
5

1
22
Phone
15
5
4

1
25
Portal
17
9
8
7

1
42
Grand Total
91
36
19
9
2
5
162

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total
Crystel Homebox UAE Team
31
10
4

1
46
Basil Atef Alshwabkeh
1
1

2
Ghosoun.Alhadadein haddadin

1

1
Heider.Sulaimawi Hatem Sulaimawi
3

3
Kareem soufan
1

1
lara Khalil AL Shaikh
2
1

3
No Agent
3

3
Omar Imad Mostafa
14
5
4

1
24
Rahmeh Eleisah
1

1
Rand abdelrahman sadeh
1

1
raneen.baabaad Fakhr-ildeen Baabad

2

2
rayana.majali Rayana Al Majali
1

1
Rua'a Abukaff
2

2
Sireen.abdeljabbar abd sireen1993
2

2
HomeBox UAE
60
26
15
9
2
4
116
Ali Mohamed Ahmed
4

4
Alka Pandey
44
9
5

2
60
Amir Aziz
7
2
2
1

12
Ibrahem Mahmoud

4

4
Khaled Hegazy
2
1

3
Mohammed Atiah

1

1
Mohd Adeel Akhter

4
2
5

11
Murtaza Kutiyanawala

1
1
Radhika Jawle
2

2
Tarish Ayubi
1
6
6
2
2
1
18
Grand Total
91
36
19
9
2
5
162

Pending Tickets beyond 4 days
Ticket Number
Customer Issue
Pending with
Escalated to
2147672
Late refund - 9625243497
WAREHOUSE
Conloc
2207860
Late collection
LMG INTERNAL TEAM
Vaibhav
2208329
9636741319 - Late delivery
LMG INTERNAL TEAM
Vaibhav
2209097
9639883677
WAREHOUSE
Jasim
2211317
Late Delivery
LMG INTERNAL TEAM
Vaibhav

Facebook Tickets:

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
Grand Total
Alka Pandey
6
3

1
10
Amir Aziz
8

8
Mohd Adeel Akhter
1
5
7
1

14
No Agent
2

2
Tarish Ayubi
1
14

15
Grand Total
18
22
7
1
1
49

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
Grand Total
Open
7
1

1

9
Waiting on Customer
10
19
4

33
Waiting on Third Party
1
2
3

1
7
Grand Total
18
22
7
1
1
49

Best Regards,

Omar Mostafa
Service Advisor
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
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