Subject: Fwd: Daily performance summary for LiveSalesman team for 12th March, 2021.
From: Niren Dsouza <[email-masked]>
To: homebox <[email-masked]>
Date: Sat, 13 Mar 2021 00:54:29 -0700 (MST)

Niren D'Souza 
Team Manager 
[email-masked] 

From: "Niren Dsouza" <[email-masked]> 
To: "deepak devasia" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]>, "saurabh" <[email-masked]> 
Cc: "Nalineedhar Kasibhatla" <[email-masked]>, "tejendra singh" <[email-masked]>, "Manmohan chittlangia" <[email-masked]>, "Ankit Arora" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Saturday, March 13, 2021 1:23:48 PM 
Subject: Daily performance summary for LiveSalesman team for 12th March, 2021. 

Greetings of the day. 
Please find listed below the performance data for the LiveSalesman team for yesterday, March 12th, 2021. 

    * Total tickets created : 

Total tickets created 	Groups 					
Agents 	Facebook 	Whatsapp open 	Whatsapp resolved 	HomeBox Instagram 	Emails 	Grand Total 
Alka Pandey 	4 		3 		20 	27 
Amir Aziz 	3 		32 		5 	40 
Amr Khalil 		2 	47 			49 
Ibrahem Mahmoud 			2 			2 
Issa Kafroni 		4 	51 			55 
Mohd Adeel Akhter 	2 			7 		9 
No Agent 	1 					1 
Shafik Lubbos 		1 	74 			75 
Grand Total 	10 	7 	209 	7 	25 	258 

    * Total Whatsapp chats : 
Agents 	Total chats assigned 	Total chats resolved 
Adeel Akhter 	0 	0 
Alka Pandey 	4 	4 
Amir Aziz 	63 	59 
Amr Khalil 	57 	57 
Ibrahem Mahmoud 	5 	8 
Issa Kafroni 	71 	70 
Shafik Lubbos 	120 	118 
Grand Total 	320 	316 

    * Whatsapp chat type: 
HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	2 
		Delayed Delivery (HH) 	2 
		Delivery Status 	9 
		Reschedule Delivery 	3 
		(blank) 	2 
	Delivery Related Total 		18 
	Product Complaint 	Complaint within Warranty 	4 
		(blank) 	3 
	Product Complaint Total 	7 
	Refunds and Cancelations 	Cancelation 	5 
		Refund for Other reason 	2 
		Refunds after Return 	1 
		Return Request Initiation 	1 
		(blank) 	10 
	Refunds and Cancelations Total 	19 
	(blank) 	(blank) 	8 
	(blank) Total 		8 
Customer Services Total 			52 
Mattress Related 	Post-Sales 	Product Complaints 	1 
	Post-Sales Total 		1 
	Pre-Sales 	Question about Free Trial 	1 
	Pre-Sales Total 		1 
Mattress Related Total 			2 
No Answer 	No Answer 	No Answer 	9 
	No Answer Total 		9 
	(blank) 	(blank) 	7 
	(blank) Total 		7 
No Answer Total 			16 
PreSales 	Other Enquiry 	Offers 	3 
		Payment Methods 	9 
		Store Availability 	22 
		Store Location 	17 
		Website/App Issues 	1 
		(blank) 	1 
	Other Enquiry Total 		53 
	Policy Related 	Delivery Cost 	13 
		Delivery Time 	8 
		Return Policy 	3 
		(blank) 	7 
	Policy Related Total 		31 
	Product Related 	Pricing 	3 
		Product Specification 	40 
		(blank) 	18 
	Product Related Total 		61 
	(blank) 	(blank) 	1 
	(blank) Total 		1 
PreSales Total 			146 
(blank) 	(blank) 	(blank) 	
	(blank) Total 		
(blank) Total 			
Grand Total 			216 

    * Total count of ageing for Facebook: 
Facebook 	Ageing 				
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	Grand Total 
Alka Pandey 	9 			1 	10 
Amir Aziz 	9 				9 
Mohd Adeel Akhter 	4 	8 	2 		14 
Tarish Ayubi 	12 	3 			15 
Grand Total 	34 	11 	2 	1 	48 

    * Total count of ageing for Whatsapp: 

Whatsapp 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Alka Pandey 	2 			1 	1 	4 
Amer Kher Bek 	3 	8 	2 	2 		15 
Amir Aziz 	2 	2 				4 
Amr Khalil 	8 	12 	3 	4 		27 
Ibrahem Mahmoud 	2 	1 	2 	4 	6 	15 
Issa Kafroni 	4 	7 	6 	1 		18 
Mohammed Atiah 				1 	1 	2 
Shafik Lubbos 	4 	11 	8 	2 		25 
Grand Total 	25 	41 	21 	15 	8 	110 

    * Count of ageing for Instagram: 
Instagram 	Ageing 	
Agents 	7-10 days 	Grand Total 
Niren Dsouza 	3 	3 
Grand Total 	3 	3 

    * Total count of ageing for emails: 
Emails 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Alka Pandey 	43 	8 	4 		5 	60 
Amir Aziz 	9 	2 	1 			12 
Ibrahem Mahmoud 	3 	1 				4 
Mohammed Atiah 			1 			1 
Mohd Adeel Akhter 		6 	4 	1 	1 	12 
Tarish Ayubi 	5 	3 	6 	3 	1 	18 
Grand Total 	60 	20 	16 	4 	7 	107 

Please feel free to reach out for any further clarifications. 

Niren D'Souza 
Team Manager 
[email-masked]