Subject: Daily performance summary for LiveSalesman team for 10th March, 2021.
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, saurabh <[email-masked]>, murtaza kutiyanawala <[email-masked]>
Cc: deeksha <[email-masked]>, tejendra singh <[email-masked]>, Manmohan chittlangia <[email-masked]>, Ankit Arora <[email-masked]>
Date: Fri, 12 Mar 2021 02:46:18 -0700 (MST)

Good day! 
I hope this finds you well. 
Please find listed the performance data for the LiveSalesman team for yesterday, March 10th, 2021. 

    * Total tickets created : 

Total tickets created 	Groups 					
Agents 	Facebook 	Whatsapp open 	Whatsapp resolved 	HomeBox Instagram 	Emails 	Grand Total 
Alka Pandey 	6 	7 	10 			23 
Amer Kher Bek 		3 	38 			41 
Amir Aziz 		2 	28 			30 
Ibrahem Mahmoud 		1 	56 			57 
Issa Kafroni 		1 	47 			48 
Mohd Adeel Akhter 	8 					8 
No Agent 	3 					3 
Shafik Lubbos 		6 	77 			83 
Tarish Ayubi 	15 		41 	11 	10 	77 
Grand Total 	32 	20 	297 	11 	10 	370 

    * Total Whatsapp chats : 
Agents 	Total chats assigned 	Total chats resolved 
Alka Pandey 	45 	39 
Amer Kher Bek 	78 	79 
Amir Aziz 	41 	41 
Ibrahem Mahmoud 	142 	146 
Issa Kafroni 	74 	72 
Shafik Lubbos 	117 	116 
Tarish Ayubi 	55 	56 
Grand Total 	552 	549 

    * Whatsapp chat type: 
HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	9 
		Delayed Delivery (Furniture) 	1 
		Delayed Delivery (HH) 	9 
		Delivery Status 	44 
		Reschedule Delivery 	4 
		(blank) 	5 
	Delivery Related Total 		72 
	Product Complaint 	Complaint within Warranty 	10 
		(blank) 	3 
	Product Complaint Total 	13 
	Refunds and Cancelations 	Cancelation 	11 
		Refund for Other reason 	2 
		Return Request Initiation 	6 
		(blank) 	9 
	Refunds and Cancelations Total 	28 
	(blank) 	(blank) 	6 
	(blank) Total 		6 
Customer Services Total 			119 
Mattress Related 	Post-Sales 	Product Complaints 	1 
	Post-Sales Total 		1 
Mattress Related Total 			1 
No Answer 	No Answer 	No Answer 	15 
		(blank) 	3 
	No Answer Total 		18 
	(blank) 	(blank) 	21 
	(blank) Total 		21 
No Answer Total 			39 
PreSales 	Other Enquiry 	Offers 	4 
		Payment Methods 	4 
		Promo Code 	1 
		Store Availability 	15 
		Store Location 	7 
		Website/App Issues 	8 
		(blank) 	1 
	Other Enquiry Total 		40 
	Policy Related 	Delivery Cost 	20 
		Delivery Time 	2 
		Return Policy 	1 
		(blank) 	2 
	Policy Related Total 		25 
	Product Related 	Combo 	2 
		Product Specification 	67 
		(blank) 	16 
	Product Related Total 		85 
	(blank) 	(blank) 	8 
	(blank) Total 		8 
PreSales Total 			158 
(blank) 	(blank) 	(blank) 	
	(blank) Total 		
(blank) Total 			
Grand Total 			317 

    * Total count of ageing for Facebook: 
Facebook 	Ageing 				
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	Grand Total 
Alka Pandey 	8 			1 	9 
Amir Aziz 	5 				5 
Mohd Adeel Akhter 	7 	7 	1 		15 
Tarish Ayubi 	15 				15 
Grand Total 	35 	7 	1 	1 	44 

    * Total count of ageing for Whatsapp: 
Whatsapp 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Alka Pandey 	9 			2 		2 	13 
Amer Kher Bek 	8 	4 	1 	4 			17 
Amir Aziz 	2 	1 		2 			5 
Amr Khalil 	10 	10 	3 	2 			25 
Ibrahem Mahmoud 	2 	3 	3 	1 	1 	5 	15 
Issa Kafroni 	9 	4 	3 				16 
Mohammed Atiah 				1 	1 		2 
Shafik Lubbos 	14 	13 	6 	3 			36 
Grand Total 	54 	35 	16 	15 	2 	7 	129 

    * Count of ageing for Instagram: 
Instagram 	Ageing 		
Agents 	5-6 days 	7-10 days 	Grand Total 
Niren Dsouza 	1 	2 	3 
Grand Total 	1 	2 	3 

    * Total count of ageing for emails: 

Emails 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Alka Pandey 	14 	7 			1 	4 	26 
Amir Aziz 		2 	1 				3 
Mohammed Atiah 			1 				1 
Mohd Adeel Akhter 	17 	2 	4 	1 	1 	1 	26 
Tarish Ayubi 	9 	6 	1 	2 	1 	2 	21 
Grand Total 	40 	17 	7 	3 	3 	7 	77 

Please feel free to reach out for any further clarifications. 

Niren D'Souza 
Team Manager 
[email-masked]